On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is a platform to help book air tickets, will closely consult customers' needs, and will provide additional services.
Initially it was great to book flights from this app. Then i took a trial premium version. Without notice, at the end of trial period i got charged for full version. It was still fine, initially though i could not find any of the common flights. After that flights were visible and cheaper too; but later I couldn't see much options of hotels
It was good but it's my first time using the site,let see a little more
I find eDreams very useful and give very good service to customers
The booking progress was very fast and simple. All info is clear on screen
İ dont have experience yet, i used to first time, i'll describe my experience after my fly
It was a really good experience, I have no complaints, I got to what I needed fast and it was easy checkout
I'm using it for the first time - thank you!
Pleasant experience
Great will definitely book again, anytime! Cheapest flight
Too many add ons. Make it simpler. Add seat and pay, add luggage and pay.make it more user friendly so when you see price, you see all that is included.a bit like hotels with different options
Dear Zak,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Muy buena experiencia la compra de pasajes en edreams, esta es la segunda vez que compro en este aplicativo, muy facil e intuitivo la compra
The world has become at my fingertips. With one click, I can achieve my dreams of traveling, moving and living across the world. It has been an experience like a dream that I never want to end.
The experience was ok not good there lots of room for improvement all over the site
Dear Belma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found that eDreams were very helpful and did a lot of work for me.
Easy to follow the booking process, plenty of explanation of the different options, I would use eDreams again and recommend it.
Fue una experiencia gratificante pues es fácilmente realizar las operaciones de compra de pasajes y con buenos precios
If you're looking for affordable ticket price then book now!
Very easy and get everything I need simple and easy and they send a follow up email love that!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pratima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care