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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked a flight and paid for the seat then this company kept my money after the airline did not give me my seat. Don't give a service option if you can't guarantee the option.
Hi Ihab,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
Anna
Customer Care
It was a great experience to book my fight with them. Only this that is little annoying is that the website enrolls you their prime membership and puts you in auto renewal after trial period ends. I couldn't have noticed it unless I logged into my profile and checked the auto renewal process. It could have been better if it would clearly mentioned during booking
Awful.
I know one star is minimum but this hotel doesn't deserve any star.
Hotel is not anywhere closed to the advertised conditions.
I've booked king size bed and I ended up with twin bed.
Shower broke, signs of the door being forced.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Quite good service online but flying with Tui means all comunicación is only available in German (which would be OK if you speak German!).
I would encourage people to use edreams to book their tickets
Better price, multiple options, wide spread market cap, since my first experience was good enough and I'm just continuing on it.
Pleasure. Easy website and self explanatory to use. Feedback information after the booking was also second to none!
Convenient and easy platform. I was conformable using the platform and will share my experience to others
Нашла этот сайт и воспользовалась. Очень устраивает цены и удобства. Скоро купленный билет буду использовать. Думаю все хорошо будет. Спасибо компании
I got the best price from edreams.
Thank you edreams for your quick service
So happy with edreams. I got the best deal comparing with other sites.
When i made my bookings and was paying, it said there was an error with payments, but everything went through and I got my tickets etc.
Avant je cherchais des heures en recherche du meilleur prix.
EDreams me fait gagner beaucoup de temps. Facile d'utilisation, eDreams est souvent moins cher qu'ailleurs. L'application est auss pratique pour le suivi.
Néanmoins, attention à tous les ajouts qui font grimper les prix au final. Parfois je me demande si j'y gagne.
Enfin, il y a 2 assurances annulation, ce n'est pas très clair la différence entre les 2.
Airline made me buy new ticket instead of change of reservation. So e dreams sold me rubbish
Dear Erik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good service, I am very pleased with service and help they offered in claiming compensation after my flight has been cancelled
It is a platform to help book air tickets, will closely consult customers' needs, and will provide additional services.
Initially it was great to book flights from this app. Then i took a trial premium version. Without notice, at the end of trial period i got charged for full version. It was still fine, initially though i could not find any of the common flights. After that flights were visible and cheaper too; but later I couldn't see much options of hotels
Dear Pratima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care