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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Mi disgusto es que el equipaje no estaba bien especificado y tuve que comprarlo aparte
I would like to cancel my subsription to prime but the email that you wrote to me with to welcome me is not going through. Please cancel my subscriptiion before the trial ends.
Dear Lucy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have chosen and paid extra for 3 seats for our family. At the plane our child had to be relocated due to it is not allowed for kids under 12 to seat next the emergency exit. I understand tge rules, but I don't accept to be charged for service which can't be delivered.
Dear Valentina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was. Last minute book, end with less headache by helping me finding the best flights. Thank you so much
Unfortunately during my booking I had presented my French telephone number. But when booking is completed, I see my another number is attached to my name. And I have not possibility on you web site to chenge a telephone number as a contact detail. After my payment, regardless of pressing Button DO NOT remember my bank card detail, details of my card were stored on site and it was registerd as PERIODICAL payment. Frustrating.
Dear Ivan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was in order, we received the tickets on time, the seats were also special.
The only thing I got the problem was when I wanted to add only one bag or for one person it comes for all travellers. I don't know why, other than that, it was ok.
I was trying to afford to go see my daughter and edreams made that possible.
Hello, Since I started using the app I have been surprised by how many good offers to go on vacation, at fair prices. This is the good part. But Light comes with darkness so... I had crashes with the app... it practically stopped responding to commands... I had to restart the search 3 times and the 4th time everything went well. I wish you a beautiful day!
Good experience …………………. Good experience Good experiences …… Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience
Website errored several times at checkout, no confirmation of booking. I then booked on another website and then later received confirmation from eDreams. I now have two seats on the same flight. I have contacted the help line, submitted a ticket and have not been contacted since. Terrible service
Dear Kay,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Simple and easy.simply easy the best part is the payment options.
Good experience. Great Price. We had to book our tickets last minute, and Edreams helped us get a good price on our tickets.
The process was fast and easy. Anybody could do it so just go ahead and visit the website and book your flight today to see for yourself how fast and easy it is
Me i choose e-dreams i advice all passengers choose it for there very good work
I have made my booking so easy and they send my confirmation quickly as i can recommend to my friends and family member in their future travel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Celeste:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que se cumpliera con los requisitos de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
John
Equipo de Atención al Cliente pai