On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks so much! I waited a bit too long to book my tickets but ya'll still had the lowest fares!
I tried to get the app but can't use it on a Huawei phone. I'm happy about the booking and will check with Eva Air for updates and check in
Easy to navigate through the questions and affordable. Good experience.
I haven't been charged on my Amex card yet which I used for payment. Can you please advise? Email is *******@hotmail.com
It was a very good experience booking and traveling with this respected company. I received the reservation details quickly. Thank you for your cooperation
Lamento no me hayan practicado la reserva en las condiciones contratadas al momento de tomar la opción por Volaris. Jamás utilicé esta empresa anteriormente, y quise darle una oportunidad para conocerla. Será en otra oportunidad.
Dear Miguel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I appreciated and even paid for the check- in. But then I got noticed that they cannot proceed. Strange! Will they return the fee I paid?
Second problem: when I booked it never indicated that I cannot take a handbag luggage! Only sthg I can put under the seat. How strange I travel a lot but never without the the minimal luggage...no words
Dear Hiltrud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Sencillo y fácil, buenos precios. Es útil tener la info bien detallada.
Espantosa. Tenía una te buena imagen de Edreams, hasta hace unos días.
Compre un boleto a un valor, a las horas me dijeron que aumentaba, lo pago. Y luego me entero que los asientos que yo pague x un valor alto, ahora me dan otros de menos valor.
No me reconocen el dinero para darme el asiento que yo pague, se escudan en la aerolínea. E hice la prueba y lo seguían vendiendo a ese mismo valor que yo pague. Una estafa, un robo al cliente.
Informations about how to check in when to check it where? Also I have no Idea how am I going to be transported from one terminal to another in madrid airport without going out of ibternational space
I was very happy It was very easy to book online I do not know what else to say. I have to have 50 words so I guess I will count for one to 50.
Helpful and well explained. Thank you. I trust it will all be fine.
Dear Aristos,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Good experience. Was easy and got essentially what I wanted.
Dear edreams,
I hope this message finds you well.
I recently purchased two online tickets through the eDreams application for a flight from Cologne Bonn Airport (CGN), Germany, to Sabiha Gökçen Airport, Istanbul, on August 25th. However, I requested a change to reschedule the flight to August 26th, departing from Düsseldorf Airport, Germany, to Istanbul.
I have checked the application, but it appears that the flight has not yet been updated. Could you please confirm the status of my request at your earliest convenience?
Thank you for your prompt attention to this matter.
Kind regards,
Miad Mardani, Mohammad Fakhraei
Booked my flight a few days before my trip and edreams offered the cheapest rate I could ever find online! Thank you!
And by that i mean not having a form or email address and forcing people to call for every little thing... absolutely not
Dear Cristina,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
Anna
Customer Care
Just know there is no such thing as free carry on, unfortunately it's industry wide
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rohan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care