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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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La experiencia fue buena para comrpar, pero no pude darme de baja de la suscripcion.
I have found the best option for my journey fast and very easy.
Ok the experience getting worse that I have to fill this $#*!ty fifty words and waste my time
Once I got a perfect flight for a super price, I could not check in due to blocked app. It was constantly attempting to load without any success. I then checked in using the eDreams website, but it was also a sort of challenge because it directed me to the Pegasus website which wasn't too user friendly. Anyway, it finally worked.
Good service thanks a lot. The only inconvenient is that i don't like the ticket form. It's not modern mor pratique.
Very Satisfactory, I like that I was given the option of comparison, empowering my to make the informed decision.
Sus servicio es muy facil en español a tiempo y economico perfecto
Love nice. Awesome so nice really great full help full so good
I am satisfied with my air ticket purchase
I will look at eDreams again next time
The Spirit air line is not that much better, no services. You should purchase. The price I found with eDream was cheaper.
It's my 1st time booking with eDreams so it took slightly longer on the new app
I was stolen by 89,90 euros for your premium option which I did not sign. I will report it to my lawyer in France (AXA insurance(
Dear esteemed authorities from eDreams Prime!
Through the present message, I respectfully inform you, that on 20.09.2024, I applied for plane tickets, for the destinations: London - Bucharest, on 03.09.2024, and Bucharest - London, on 15.09.2024.
I sent you this message, because I haven't received yet, the plane tickets for the destinations: London - Bucharest, for the date of 03.09.2024, and for Bucharest - London, for the date of 15.09.2024.
Further on, I am waiting for you to send me the plane tickets, for the destinations presented above, please.
Yours faithfully,
Mihai Dulgheru!
Dear Mihai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I do use edreams when needed... mainly combined trips with different destinations.including hotels and/or apartment...with full satisfaction
Good service easy payment but little bit expensive prices overall good experience
I received very quick my booking details so I am very satisfied with edreams
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care