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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Could be better to get more discounts! Overall it's good experience!
Great app! Just looking forward to see Amex card supported!
It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞
The booking was made rapidly, the price was competitive, the application works fine.
25.08.2024
Iznos: 69,99 EUR
Mesto: EDREAMS PRIME ANNUAL BARCELONA ES
I'm waiting to make the checking for the flight today. Till now I don't receive any updates about my flight that I have to take today. I hope that the flight is not canceled. 😊
Was the best experience and will explain in detail after the flight is done
Sinseriamente no sé si ya está como compra de tiket el término reserva no es seguro
Dear Berenize,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Went well till I needed to correct the name of my companion found that when I spoken to one of your staff was told that I had to wait 72 hours, 3 days later received an email that told me that I had to contact British Airways.Because of that It was to late and my companion missed the flight.
First time user who found it easy to navigate the airline options available.
Have been an edreams member for a number of years, ease of use and great website.
The fly was on time,
We arrived also before the estimate time.
All the fly time was very good.
Booking online was easy but there are so many extra fees. A fee to receive my boarding pass electronically and a fee to avoid overbooking, that seems ridiculous. I'm still not clear if my bag is too large.
Great experience and happy to choose this opportunity and hope to have the same in future
The eDreams portion of my interaction was super. The airline portion was disastrous. Thanks for making the upfront portion easy and smooth.
I am satisfied with the service, it was a great experience, very good customer service
This is my first time using your app and it was so easy to use. I'll continue to be using it for more traveling experiences.
Such a good app ………………………………….,……………………………………………………….
I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.
Dear Engilbert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sasa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care