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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Fantastic, fantastic, fantastic, fantastic, fantastic, fantastic, fantastic, fantastic, fantastic, fantastic,
Έχει πολύ καλύτερες τιμές και εύκολη πρόσβαση
I booked my flight last minute and the app was so fast as well as the payment.
I received full details of the booking via email and on the app
I booked a two city holiday in Larnaca Cyprus and Athens Greece. It was fairly straight forward and easy to set up with flights and hotels. The prices were good, so I was very happy.
Don't like the fact you have to get free prime for 15 days in order to complete requirements otherwise everything spot on
...
It was quick and easy along with the cheapest available price. They sent the information over really fast and was very quick with sending me the information I need to get on my flight.
The result was satisfactory. But the process was not as fluent as I hoped for.
I never got a refund on the cancellation though I was a prime member
Very good website. When I booked i received my all travel details
...
Expedita y practica, excelentes precios y agilidad en la atención.
Very happy with the flight booking but not happy with the prime subscription. Can I please cancel the prime subscription. I don't have the 99 euros and no one is answering the phones
Dear Rory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team pai
Hay que explicar bien como hacer un check-in i no hay para que pueda descargar mi billete reservado cuando está comprado.
Accurate fast and easy booking making a soft and harmonious experience in booking!
Still early days but hoping to get customer friendly experience
Very good offer on price I hope no problems when I travel
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Romesh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team pai