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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Booking was easy. Transparent pricing. Hopefully, the journey will be smooth as well.
We got the best deal on this website compared to other sites. Love it
לא הבנתי למה הייתי צריכה לחשב את הילדים כמבוגרים ועל הקטנה בכל מקרה שילמתי כמו למובגרים תהליך מיותר
I didn't want or wished to enter into the eDreams prime program. I didn't sign for it or wasn't aware that I asked for it during the booking and payment process. Nowhere during the process was I advised that I am joining the program and the terms of it. Actualy I was forced to join the program by an e-mail sent to me after the booking was completed.
I recieved an E-mail telling me that I joined the program without the possibility to cancel it for a complete year and I will have to pay a monthly fee during this year, with additional instructions and notifications i didn't understand. I demand that you cancel the eDreams prime program for me at once.
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I am becoming more confident every time I book with EDreams. The problem of yesterday is that I book 2 flights for myself, but after making the booking the company associated with EDreams send me a message that the PNR was changed finally with this PNR I was able to see my booking on the airline but unfortunatelyit doesn't include carry on bag. Nonetheless, I communicate to Edreams by chat and they told me that if I have to pay for the carry-on that they will refund me. I hope these will be true.
Was easy the process, I'm really happy to book flights here
Fraud Edreams charges a recurring fee without the customer even noticing it. When you check a box during a flight booking, they offer a trial, and a year later they charge you without any notice. It is very difficult to cancel it online and when you call them they keep offering promotions over the phone, but they do not offer a refund. They even increase the cost of the subscription without any notice, which I would say it is illegal. I would avoid at all Edreams for all kind of bookings and services.
Dear Antonio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Simple easy and great pricing, as well as prime member discounts instantly
I have to admit, my husband did the booking with eDreams and it went pretty smoothly. It was last minute travel to attend a friends' funeral, and travel on my favored airline was very high. EDreams had a flight on Spirit that was affordable. It was a long day for me, but so worth it to be able to pay my respects.
Edreams needs a very good connection as it usws so much data. I have had to top up my email repeatedly so willproba ly go back to other hotel and flight booking sites
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Vassil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Ha sido una buena experiencia, Están muy pendientes de los detalles de viaje
NO ADQUIRÍ LOS TIQUETES Y AUN ASÍ ME HICIERON EL DESCUENTO DE MI CUENTA BANCARIA, QUE DEBO DE HACER PARA EL REINTEGRO DEL DINERO
Muito bom facil rápido e custo benefício acessível
It made flight booking easier, more than most of the airlines websites.
Easy to navigate around the website & pretty much hustle free step by step booking.
Я впервые купила авиабилеты через компанию eDreams, поэтому мне трудно оставить полноценный и объективный отзыв, но покупка билета прошла отлично. Надеюсь, и мой полет пройдет отлично 👍
The booking process was fast and easy. Hope there will be no problems
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shlomo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team