On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All in all the trip planning and notification and everything was excellent and I really appreciated that the only thing it was not really good is that when I am booking my flight it said you have bags included, but it doesn't say when at the start you are booking how much weight you have for them so I purchased another Two bags to check in when it was absolutely not needed and there is no cancellation to make it worse after that for it so that's only thing otherwise everything was wonderful
Its amazing and very useful experience to use you application and agency.
All good,could do with more info on baggage transfer and connecting onward flights,first time I've done it.
Had to go on online chat to find out info be nice if it was on app.
Recently booked a trip to South Africa through eDreams and was pleasantly surprised by the affordability and quality of the experience. The booking process was smooth and efficient.
It was easy to book with Edreams and I am glad I got to get the membership although I was hesitant in the beginning.
Es una buena aplicación ya que se encuentra muchas variedad de vuelos
Easy to use website where you can book flights and hotels at your convenience
Easy booking, good offers, good price, it's not that easy to find also a flexibility so thank you
50% discount on the airline ticket prices! I canceled my previous booking and booked on edreams.
An easy way to book ur travel. You had the best price, as I've booked my travel a day before.
Always use edreams for my flights and hotels. And always come up trumps for me. They never let me down
A professional company that always lives up to our expectations. I highly recommend
Easy and well priced. So far the experience has been simple and one of the least stressful things about my traveling this year.
Very easy and convenient to use and to select the flights that I needed.
Good.it ask me to write it down 50 characters so that is why I am writing
Goede afhandeling van mijn vliegtuig reis. Alles verliep vlot.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Deals Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Walter,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care