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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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When it comes to payment, there were troubles. As the amount to charge does not correspond
To the ticket's expenses, even trying 2 times, it happend the same, it work out at the 3rd time
Thank you for helping us to purchase last minute flight tickets in difficult times.
It works great,without any complications. Trustworthy company, I look forward to do more reservations with you.
Bravo pelo profissionalismo. Gostei do vosso site e simplicidade na emissão das reservas vs qualidade preço
Not happy, probably will not book through this service again
Dear Jesus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hadn't used for a while but soon as I started it was like old pals in touch again. Great service & highly recommend
I am satisfied with the readiness to help and the correctness.
In the plane it was very hot before we started of they should improve when they starting boarding they should be switching on the AC
In the plane it was very hot before we started off they should improve when they starting boarding they should be switching on the AC
Dont push too hard and i would be giving 5 stars. By making me give you a review mistakenly you will not be receiving good reviews. Other than that it is okay, my first time trying. Will come back for an update after my travel.
Dear Edona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am very satisfied with getting good prices on my traveling.
The experience was helpful and nice. However I don't like this commenting part.
Dear Joo,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chuncai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care