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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Although this wasn't my first booking, I have always experienced a very customer friendly app that makes my work very easy. The questions asked are straight forward and to the point.
Had little difficulty picking out suitable flights and hope to do so again in the futures
It was pretty easy to buy the airplane tickets And the price was right
Por ahora tengo buena experiencia. Espero continué igual.
I had a very smooth experience no Ecorse whatsoever the transaction was smooth and stress-free.
I am happy with the experience but was not happy with 69 pounds being knocked off instead of the full 89 pounds.
I don't like because i don't travel too much, and i don't needed a prime membership.
Dear Milja,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very happy with my booking online, first time I have book online and found it easy would recommend
I hast wish to now about cobin bag more it's not on the tickt other ways it's nice to try with edreams
Dear Nikzad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very good, easy to find flights, a lot of options, really easy, good prices
Got a discount with a free trial as well. I haven't taken the flight, so I can't speak to customer service in case there's a problem. But so far so good.
You should let customers know about the luggage allowance at the beginning of the purchase.
So many paid for add ons, and I'm now a Prime member for 15 days and then I'm to be charged £100! What is that all about? Hopefully I can cancel that and still get my airline tickets.
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy and smooth process. Can you please provide the Air ticket and luggage weight details.
I would apprreciate if knly the booking info was communicated before the trip as it cknfuses what is absolutely necessay. The experience can be reviewed after i have used the service
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Why was i not sent a printable ticket and also why was the name of the flight not indicated.
It caused alot of issues.
Dear Jefri,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was easy to do the booking on the app. My only concern is that there was no place to request wheelchair. It is extremely difficult to access someone to book the wheelchair. Secondly the best price i booked kept on increasing until it doubled. I wanted to cancel but did the booking. It would be better not to put onto best price.
There is no clear line on how to book in. Bombarded with adverts. Compared with other booking sites, this is ridiculously complicated. I just want to enter my passenger details and get my boarding card.
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team