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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The registration fee should be made more clear at the ginning of the app i felt this was sharp practice but as i need another flight in december i left the booking intact hope its going to be worth it
Please do not use them, scammers. Do your research before falling in their trap offering cheap vacations. Whoever posted a 5 star review is very likely fake, for more realistic picture please check out some independent sites, like Reddit or Quora
The experience with eDreams was so fantastic I would go for it again
Very easy and clear to follow flight options and selection process - exceeded expectations
Thank You for fast answering about my tiket. And have let me know about my tiket confirmed. Again Thank you. I am hapoy with you.
Good easy ………………………………………………………………. I like the site it's good
Thank you very much for your assistance.
Margarita
Booked initial flight to wake up next morning to email saying booking failed for some reason rebooked same flight that same morning everything booked straight away so not really a problem unsure why initial booking never went through would have been nice to know why even if it was my fault.
Seemed like Nate and switch. A little charge for this a little charge for that. Surprised there wasn't a little charge for not choosing.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bought a one way ticket from Naples to Palermo and the total came to 179 euros. I tried to find the price details since I only received confirmation of a one way...did I buy return? I couldn't find the details. Frustrating.
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I know how to travel and it's not difficult to me b/c i travel to many places
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience with booking through eDreams
Was super easy. Also I enjoyed the Prime discount. Would definitely recommend
Need an invoice, the link clicks but doews not show its being processed, can find bagage details for flights, can't log in on iphone (lastest IOS)
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I was promised a free month membership and had to pay for it. When I called they could not help and also charged me for the call when it said it would also be free. It is a scam and I would not recommend to anyone
Dear Edward,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found this travelling service more convenient than any other online travel agents. Very easy to book the flight with prime and obviously better prices compared to its quality service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team