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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I found this travelling service more convenient than any other online travel agents. Very easy to book the flight with prime and obviously better prices compared to its quality service
Good. Djdjddjd dkdodkdidjdjdjdkdkdkdkkdkdkdjdjddkdkdkdkdk
Very Good, thankyou so much it was very good booking flying
Easy to follow instructions, sorted in no time with follow up emails. Good experience with eDreams.
Very convenient way to find tickets, hotels or car rentals all in one place with very good prices.
I am suffering from add my baggage with my ticket. There showed a technical error. I am really disappointed. I already contacted to customer service but not sorted out yet.thanks
Easy to access and easy to book my flight. Affordable prices.
EDreams advised that our return flight from Istanbul to South Africa was cancelled and said the only other flight was the next day. When we reached the airport, the flight was only delayed by a few minutes, so we incurred cost of an extra night stay, transportation and meals in Istanbul and now they refuse to reimburse us for misinformation
Dear Candice,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
As a first time user, I will not have a better response till my trip is done
Hi. I got the cheapest flight here... first time traveling this far.
Best experience in my life. I use many apps but this is the best.
Fantastic and overall turn around time great
I will surely recommend
Una experiencia dolorosa. Por que cuando realice el pago del vuelo, que estava expresado en dolares, me dijo que no podia realizar y lo hice nuevamente y este salio en euros con lo cual si me cobraron pero con menos prestaciones y mucho mas caro de 2.500 dolares a 2.780 dolares aproximadamente y ahora no se que hacer y nadie ne da una respuesta
Dear Edgardo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The experience was hitchfree. The process was not demanding. Though the extra charge was simply too much
Dear Sir/Madam
I have contacted my bank to refuse the payment of £89.99 as I did not authorise it and you did not give me any notice. This resulted in overdrawn charges.
There was nothing on your booking page informing me that I had already had a free trial so I was unaware when l booked that this was the case.
I would have booked elsewhere at a cheaper price had I known I wasn't able to receive free trial.
Please refer this immediately to your complaints department. I am extremely angry with your company and wish this matter to be taken further.
A M Johnstone
Dear Anne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This my first time of booking via eDreams and I like it.
It is good experience with edreams application which I booked my ticket
Booked a return flight to Toyko with insurance just incase of a required change of flight time. Which we needed due to airline moving schedule. EDreams organised an alternative flight without much issue (albeit terrible communication) which you have to pay in full and reclaim via the insurance. "BUT" eDreams will not supply an invoice for you to make a claim with "THEIR" insurance. After dozens of requests and getting in touch with human via webchat (twice) who insisted it would be sorted and had escalated it to the highest level "NOTHING" so it looks like I will not get a refund. Please beware when booking with insurance.
Dear Glyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Checked and found out it's affordability and suitability for my travel plans.Plus hopefully the convenience traveling towards my destination.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juber,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team