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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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They are literally the worst I have ever dealt with, they canceled one of my connected flights without sending me the other flight's cancelation and they are not paying me my refund amount which I have the right of a full refund but they played on words and convinced me that I am just entitled for one flight refund and until now it is been a month they haven't even paid me anything as well as they have deducted 333.3 AED from my credit card without my consent for prime subscription renewal even though I literally had the worst experience ever so I called and the customer service guy told me that they will give me 90 GBP as good gesture since I had the worst experience and until now I haven't as well received anything! NOT RECOMMENDED AT ALL! REAL SCAMERS!
It was so easy to find and to book my flight. Thanks
I select my currency to be in Egyptian pounds, but unfortunately the currency drowns in US Dollar, I don't know why.
Dear Mai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Is the first time I book online you make it very easy and clear thank you I really appreciate it
Wery bad customer service, they dont care and dont whant to help the customer. If you have to use eDreams dont buy anything extra. Flexible tickets dont work at all, you pay for the service and when you whant to use it you have to pay again.
Dear Vladislav,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My booking experience with eDreams was awesome. The website is user-friendly and made the process easy. The prices offered were decent, and the overall experience went above and beyond my expectations. Highly recommended!
I have experience whith anader suplayers that offer flight tickets and after I book and pay they cancel the booking from "technical reasons" and after they collect my money I need to aweyting abaut one month after the return back the money. It's never happened whit a Dreams and I always book from them
I needed a quick booking to ensure seats for a trip to a hot destination for tourists and within minutes I had the booking all sorted out. It was what is needed when one needs to make a booking at short notice.
It was a good experience., the details about was sent to me as agreed.
The money exchange doesn't tally with the current echange stated on Google, and the prime subscription does nothing. Rather not subscribe
Dear Mia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy to buy my ticket, my only trouble is checking in, when I go to manage booking and click check-in it says "request received check your email" but nothing shows up, however this may be Ryanair's fault, hopefully all goes well. Thank you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I want my money back. I was flying one time, but paid 2 times.
Please find where the mistake is.
I got a invoice from wizzair for 75,98eur.
But edreams takes of my credit card 153eur.
Dear Matjaz,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Always the best but is true now is very expensive flights
Overall good. I did not like the bit that you offer a saving, but then unless the customer commits to paying your annual membership you take the saving away.
Also, my booking process was interrupted, and as I refreshed the quote was already 20 per person higher.
Please be consistent in your services. Now that I am a member I hope to see the value of it!
I was a prime member several years ago and never used my benefits actually
Then last year I cancelled the subscription but last week I booked a ticket to Mykonos and resubscribed with free trial
It was to my shock that u withdraw the subscription fees although as courtesy for me paying the membership for several years but never using them u could have simply allowed me the free trial
Dear Heba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Ground staff and flight attendance very friendly and helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team