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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Able to follow instructions on screen but a lot of screens to go through to get to the end!
After traveling as it's my. Second travel with you after few days
When I arrived at the airport at 1 AM in the Knoxville airport, none of the car rental place was open so I had to sit in the airport along with numerous other people along with older people, people with small children, because none of the car rental places are open in Medway on till 730 so I'm till 8 o'clock before getting a vehicle
Dear Wendell,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had to go to the corendon agency to book my luggage and for the seat reservation. There are two different companies, corendon.nl and corendon.com if you don't know that you won't succeed and you get mad.
Dear Wim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I cancelled my Prime account but you STILL charged me. I sent numerous emails asking for my membership to be cancelled, I never asked for it from the start.
Dear Julian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I will fill this later after the journey as I want to be sure that what I am writing is real and accurate
The staffs are helpful and kind. The work was quickly done in no time.
App is very convenient and user friensly. There are no efforts to book and find cheaper things with other travel apps. But I waited about 1hours at the reception not for confirming booking. My booking is registered not by my name and address. Call sevice solved problem but our family were very tired. I became to know that booking of name and address is edreams name(Javier...) and address(spain).
It should correct next time. I don't want have thing again!
Dear Junhyeok,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
How you show amount of 515 $ total price and when i pay i receive a message from my bank that you charge me 648.39 $!
Dear Sewify,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Great, effective, and efficient! It was the simplest way that I found to book my flights.
All went smoothly, the call to confirm my change on the flight was fast and accurate. The support team doing good job.
Everything good since I'm located in Colombia good travels good time to arrive to the other location.
Hotel suited in slum area, no access by car, unsuitable specially disabled body. Bad steps and steep staircase to bedroom. No bedroom on ground floor.
My wife being disable badge holder refused to stay here. I asked owner to find us descent hotel?.
I took me to a hotel in Centre and we stayed there for full stay. I paid taxes to original hotel owner also.
I asked for a refund and he told me he doesn't get paid till end of month,so I should claim from agency?.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The reservation was easy and fast. I hope that it will be the same during our flight.
I totally understand why you are attracting a customer for the ePrime option and make them to apply for e-prime. I also understand that you put a limitation for 30 days. Only it would have been much better in our situation that the trial period not start directly from date of booking the trip but after the first booking date, which is 30th of July 2024. Because we wanted to book hotels, car rental and other services with eDream during our vacation (30th of July and 14th of August). We are going on a route that might change day by day or during our trip and start booking Hotels while on route to the next city of our trip. Also i found it confusing in your ePrime welcome mail, is mentioned that i can cancel online, it is stated like this "Your paid membership will start on 18-06-2024 at £ 89.99/year. Cancel anytime online or call 020 76 608 564. You can only ever have one Prime free trial in eDreams, Opodo or GoVoyages.". Only i am in IT for the last 30 years and it was impossisbile to find anywhere on my ePrime portal to find any online cancelation button other than calling and i am deaf mute person. So how can i call and share the above with your support?
Dear Majid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lyle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team