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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Dear company, this is such a good one, I have been using you for many years. I really like your service, your service and your plane landings.
Easy to navigate the app, booked in minutes. Got the travel documents to my phone...yet to fly!
Very nice prices, affordable and good flight schedules, I just think that kids shouldn't pay the same as adults, all of the travel agencies should change that
It was delay for a day, at least u make faster to process the confirmation and all
:)) )))))))))))))))))))))))))))))))))))))))))))))))))
I got good deal to me and my family for this trip@@@@@@@@@@@@@@
I canceled my membership renewal yesterday morning and received your confirmation email,but this morning you automatically charged me£69.99. Now my request is 1.CANCEL my membership 2.REFUND my money 3. Unbundle my card
Dear Shushan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This is my second time booking on edreams. No problems, no issues, super easy and super fast
I booked a flight from Pangkalanbuun to Surabaya months ago for June. A few days ago, the airline sent me an email saying the flight had been canceled and rescheduled for the next day, and then they disappeared.
I write to eDreams via chat, and they tell me they're not responsible and that I need to talk to the airline. I tried to get in touch with the airline multiple time but nobody replies.
I wrote a bad review on the Play Store to eDreams, and they told me to contact them through the chat. So I write to them again, but nothing, no response.
So I wrote a bad review on TrustPilot and the reply to me that they are reviewing my case and soon it will be processed. BUT IT WAS A LIE! BECAUSE THEY ANSWERED ME FEW MINUTES EARLIER TELLING ME THAT THEY WON'T GIVE ME ANY SUPPORT AS THEY ARE NOT ACCOUNTABLE.
I MEAN, THEY WROTE FAKE ANSWER TO REVIEWS TO MAKE THEMSELVES LOOK GOOD.
I AM SPEACHLESS.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Its very bad that I need to call because during the booking you wrote on the pop-up that I can cancel my membership online! Its scam.
Dear Tamila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Your service is perfection! I was very glad with your service, price was best of all...
I have a lot of touble booking up like computer not recognising my credit card?but after so many attempts it exeepted in the end after so many times refilling the information
Dear Lajos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Quick and easy to book flights and hotel
Confirmation received straightaway!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oluwole,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care