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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Glad and Appreciative of the seamless experience. Will definitely use this site again.
Smooth coop with e Dreams and competitive prices, use their Services in nearby future again!
Dit is al de 3de keer dat ik mijn ticket met eDreams boek. Altijd heel tevreden
I glad to get fast Service and easy payment. Find best time to me for business travel at my suitible time.
Përshëndetje unë përdori edrims dhe jam shum I kenaqur me kyt sherbet.nuk them që edrims është më I miri por my të mirë nuk Keni ku ta gjeni.
I'm satisfied with the service. I'm happy with the service. I'm confident with the service.
I still don't understand how much luggage do I have
The overall experience is fine.
All the time Flight with no issues all get my confirmation on time the i call for asking always helpfull
Easy going through e Dreams web side. Flexible price
Good honest & knowledgeable agent.
Special reward for first time customer.
მე ძალიაკ ნმაყოფილივარ ამ კომპანიით.
ყველაფერი ხდება სწრაფად და დაცულად ასევე კომფორტულად +Rep
Just gave my details and it was all smooth and clear 😌 in a short time I had my trip ready
I was reluctant because it was a budget aircraft, but I was very satisfied. I love this aircraft.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ofek,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care