EconomyCarRentalsReviews 313

We made our reservation and paid in full 2 weeks in advance for a week of car rental in the amount of $242. We did an early check in a day before the rent. Due to a flight delay and Economy' poor instructions for the shuttle bus we were 2 hours late to pick up the car. Economy changed us additional $130 for 2 hours that we already paid in full in advance. When we refused to pay they refused to give us a car and refused to refund. They were extremely rude, laughing and kept saying that the delayed flight is not their problem and that the fact that we already paid in full doesn't matter. Save yourself a heartache and NEVER RENT A CAR WITH ECONOMY!

My booking was cancelled by the third party car rental (Union Cars). No assistance given and we had to pay multiple uber and taxi companies to get to a wedding.

The cancellation was processed because they refuse an Australian Debit Card which acts just like a credit card in NZ. However we were not told this. They happily take your money for the booking deposit then refuse the card on arrival.

Therefore as a customer I am within my right to ask for a refund of the booking fee. The company is happy to respond to reviews but do not respond to customer requests.

Terrible customer service and pretty much is a scam to get a fee for the booking. And then you have to pay the hire car company when you arrive.

I advise anyone wanting to book with economycarrental to reconsider and find a car hire company in the destination they will explore.

I booked a rental car, but upon arrival, the car was not available. I needed a 4WD which was not available. The reservation cost is not being refunded. They stopped responding to my emails. It seems I will lose 75 EUR. Extremely unfair and unprofessional. I DO NOT RECOMMEND

No, this car rental is offsite at Denver international Airport. The shuttle that takes you to the car rental only comes around every 40 minutes compared to the other car rental shuttles that usually come around every 10 to 15 minutes.

I prepaid my reservation and after finally Getting to the counter after waiting 45 minutes for the shuttle. I was told that since my travels included an out-of-state portion that I would not be able to rent from them as they did not allow their cars to go out of state I had no idea that this was a condition And was told them I should of read find print. I was basically left stranded offsite from the airport as the shuttle was not returning to the airport and had to call an Uber. I then rebooked with Avis and finally was on the road at 2 o'clock. My plane landed at 10:30 and I should've been on the road by noon.

Maybe cheaper but not worth it.

DO NOT RENT WITH THESE CLOWNS? NO SERVICE-MAKE YOU BUY ITEMS YOU DONT NEED. NO ONE TO CALL IF YOU HAVE AN CAR PROBLEMS! BEWARE!

I wish I could give this company a ZERO or negative review. I booked with this company on the Kayak app which I always use and have had no trouble with other 3rd party companies like Priceline and Bookings.com This company however is the exception and please avoid them completely. I booked a rental vehicle from Philadelphia airport for 3 days to attend my nieces wedding. When I arrived at Dollar rental with whom I booked through economy rental on the kayak app, I was told that I could not get a vehicle unless I put down $500 I then said Okay I would do that and then they proceeded to do a credit check if which I never had to do before. They said I failed that and I was not given a vehicle in which I PREPAID! Yes I prepaid! When I called economy car rentals number they said NOTHING they could do and I would not be getting my money back. First of all this company is not based in the USA it is some foreign company and they stole my money and I was left abandoned at the Phil airport with NO vehicle I never received a refund and I shut all my accounts down incase they took more money out.
This company is a rip off scam if there are any issues with your rental you can just forget about it!
I am out $276.oo period end of story I willl NEVER use them again and when I am on the KAYAK app I am careful not to book with them!

I rented a car via EconomyBookings for pick up at Maui airport. Confirmation email did not have any information where to pick up car. After asking around we found a place where shuttle is. The car we got was damaged outside and ripped inside. We asked for another car and they had none. I asked for refund (it was a pre paid reservation) and was told that we need to call support. After 2 calls and 2 emails five days later there is no confirmation that my email was received. Never rent car from this company.

I rented a car for 3 weeks and made a prepayment.

My flight was delayed and I notified EconomyCarRentals about it giving the new arrival time and asking to warn Alamo (the renting company they made a booking with)

My message was ignored and when I arrived there was no single car left.
When I asked to return my prepayment they refused saying that was "no show'.

So, as a result of their failure to process my request, I ended up without a car in the middle of the night and lost my prepayment money.

Order # ECCC68E4

NOT RECOMMENDED!

They pose themselves as a car rental company but they are not. When you contact them they charge you a deposit which you think is going to go towards your car rental. After you pay they connect you with one of the major car rental companies which you could book with directly anyway. They give you the impression that your deposit goes towards your car rental. But it doesn't. When you go to pick up your car from the real rental company they take the full whack. You say but I have already paid a deposit of £78 equivalent to US$95. And they say no that was a fee you paid to EconomyCarRentals. This is not part of the rental fee. But this also means that the real car rental companies are just as crooked because they know it is a scam but a scam that is useful to them and they deal with clients through it.

The weekend of September 14,2023, I rented a vehicle from this company. I have traveled extensively locally and abroad. This company is by far the worst. The combination of customers and other staff was horrible especially the employees where you return the vehicle. I also had to replace the first because the service light came on. It was indeed an inconvenience. I was truly disappointed and it was my first ever using to company and it will be my last.

Using Expedia, I rented a car through Economy Rent a Car in Playa Del Carmen, Mexico. I also purchased a full collision Insurance from AIG. When I went to pick u the car, their affiliate, America Rent a Car, forced me to purchase another collision insurance of US$60 in order to have the car with a deposit of US$600. The other option they gave me, in order to use my AIG collision insurance, was leaving a US$13,000 deposit. So basically they didn't accept my collision insurance. The car was old and dirty.

Rented car from Toronto airport through Expedia and had terrible experience. Directions to phone for shuttle produced recording and had to figure out how to connect and get to their remote location. Then VERY unexpected additional insurance charges of $11.95 per day. Very sleezy outfit. Would never rent from them again.

Booked a car with economy car rental from UK. Pick up location was sofia bulgaria.
Car was booked for T1 but we were told to come to T2 by shuttle bus service.
After getting to the counter at T2 of easy car rental company I was told they do not accept my extra insurance and wanted to charge my €33 per day.
I refunded to pay that amount and told them I will take the car as I have my proof of the extra insurance which I paid to economy car, they told me all the big cost which are not covered in my extra insurance as well they WILL FIND something from the car when I will return to them.
I was alerted after this comment and didn't go ahead the the rental.
It took me almost 2 month to get my money back.
Our holidays plans needed to change as I didn't get any other car rented.

We reserved a car from Venice for 10 days and paid the required fees on reservation. When arriving at the car-rental, they demanded an international driving license even though there is an agreement between our country, Israel, and Italy that international driver's license are not needed. They said to contact Economy Car Rentals, which will contact them and after verifying that we didn't get a car, they will refund us the money we paid. We contact them a number of times. They insisted that, relaying on a line hidden at the button, saying that we needed international license where needed, they are not going to give us back a dime. All other car rental companies at the airport were more than happy to rent us a car with our driver's license. We ended up renting from Budget rent a car at a last minute fee, much higher than if we were to reserve with them in advance. Be aware, if you reserve with Economy Car Rentals and have to change or cancel, THEY KEEP THE MONEY! Book with recognized site like Booking.com where you don't have to pay until you take the car.
My voucher number is EC9AC73B
Date of experience: July 03,2023

Invoice Number: EC9AC73B

Will never use again. Email communication was actually good but the booking service far from what you would expect in the 21st century. Lost money for nothing.

Rented a car to pick up at Salt Lake City airport flying in from Cincinnati. Our plane was delayed 2.5 hours on the plane. Our pick up time originally was 10 am and we landed and called at 12:35 and we were informed since we were 2.5 hours late to pick up they gave out car away and had nothing else available. I asked for refund and they would not give to us since we booked through Priceline. Horrible customer service! Being a rental company at the airport and knowing delays happen they did nothing for us! We went to Enterprise and they saved the day! I will never book through Priceline for anything ever again and I will never use Economy for a rental!

Even if you opt for the variant without insurance, their website will automatically select the variant with full insurance and a deposit of 600 eur.

When you try to cancel the reservation, you are asked for 50 euros.

Obviously, the company cannot be contacted by phone.

It's just a fraud system

When I plan my vacation, I shouldn't need a lawyer to protect me from implicit options that defraud me,

Nor should I beware of unethical practices of the operators I use.

All I want to say is that you are a company that I do not recommend under any circumstances because of the misleading practices.

Damaged one of the mirror covers and the cost was 350€. Economycarrentals.com didn't want to refund saying that it's not covered by the insurance. However, I couldn't find a place where the mirror cover is explicitely excluded from insurance. Never booking through them again.

I had a really negative experience with…
I had a really negative experience with this company.

Firstly, they failed to provide clear information about their card requirements. I was not informed that only a Credit Card would be accepted, and as I was traveling in Poland, I did not have a credit card with me. Despite having another type of card, their partners refused to assist me in getting a car. Consequently, I wasted several hours in negotiations and had to search for an alternative car rental service.

Furthermore, this company deducted money even though they did not provide the service I had paid for.

After all they even do not care regarding my report and have not answered yet ( 2 weeks passed)