EconomyCarRentalsReviews 313

I booked a car, second time within 4 months from this company, the second time we arrived in Italy and they didn't accept our driving license because it was slightly blurry (you could read the details), and the first time they accepted the same license without any issues.
The worst, is that they didn't refund to us our deposit which is not fair. We feel like we are robbed.

Terrible people and policies. Mean and in humane. Bad bad business. Do not use them! Ever! Cannot get in touch with them. Inflexible. No empathy. You get LESS than you pay for. AVOID AT ALL COSTS!

I rented a car in St. Maarten for 3 weeks. I did not have a return date but was informed no problem to adjust the return date. I did return the car after 2 weeks as I had to leave. When I checked my credit card they charged me for the full amount of the rental IN ADVANCE and their customer service is no service at all. If they even do respond to you, they will give you some buill$#*! story abut how they are checking and will get back to you. They never do. I have written them several times and keep getting the same response over several months. Worst company I have ever dealt with. Do yourself a favour and go directly to the rental car company and not these 3rd party thieves.

Awesome experience with EconomyCarRentals in Portugal. Easy website, the car was incredible, the actual rental company used (MasterKings) had excellent service / timing in meeting us at Lisbon airport. Will use again for sure!

We booked a car for Barcelona airport online with this economycarrentals. Advance payment and all. When the airplane got delayed and we reached the rental office next day (the rental office was closed when we arrived) they told us that our reservation was cancelled because we did not notify the rental broker (economycarrentals) of our delay and the money we payed did not reached them. Who the F can notify anyone in airplane mode anyways? No person would answer on that single line that was printed on our receipt. All you can do is fill a complaint letter online and you'll receive a response with 'thank you for your...'. I never saw the money back. All you can do is to report an internet adress that took your money and gave nothing in return. Good luck with that! 150 euros gone. So watch out, these guys are THIEVES!

The agent didn't meet us at London Heathrow. Took ages to get the correct phone number to get picked up. Car was not what we requested. We were on a tight schedule and ran two hours late due to their incompetency. Car cost us twice more than advertised. Had trouble contacting someone when we returned the car. Will never use this company again.
Unfortunately, Economy Car Rentals has a high review rating on their main site.

Economycarrentals is a disaster. They falsely advertise "no credit card fee". NOT TRUE! For me it was $126. Can. Right off my booking ON LINE through them (four months before departure) for a Madrid rental with RecordGo, an upstart Spanish car rental company. Moreover, the clerk of RecordGo refused to honor my booking on absurd documentary reasons. We then went over to a competitor at the airport who rented me a vehicle with same documents, without any question, but at a much higher price. Eventhough I could have asked compensation for the different price, I only wrote for the refund of the initial booking fee collected by Economycarrentals... WITHOUT ANY RESPONSE. So Economycarrentals and RecordGo make a fine team of crooks and liars that deserve all the bad publicity they can get.

Dont book through that site its a fraud you will ask to pay more when you get there. They are charlatans with hotel policy... They add more and more when you are getting there

Voucher No: EC8B0060

Full Name: Moshe Vidal

Email: *******@walla.com

Request:

During my rental a damage was found on my rented car. I have the all needed documents and I want to report about the damage and claim the insurance. I was trying to contact you more then a week ago but you did not answer. In your instructions about the procedure how to claim the excess and get the refunded amount, you are instructing as follows: all documents has to be send by post to headquarters of econonycarrentals. However the head office address isn't listed either in the T&Cs the contact us page or anywhere else on the website or internet!.
So please inform: 1. To which precise address I have to post the documents?
2. to whom I have to report about the damage?

Moshe

Hire Car in Alicante 'Record Go' who ECR had suggested was the cheapest at 340+€ turned out to be 507 €! Also the car that was advertised was not the car offered but on arrival for this car i had to pay extra to get the car I had initially thought I would get which was the Hyundai Tucson but they first offered the Ford Kuga but for extra payment of get the Hyundai!?
Do mo not happy do I think I'll get s refund no will other people get ripped off, yes!

We travelled with my service dog so they went and found us the worst car they could. The car had been in a crash and had major damage. The wipers didn't clear the window of rain. Going down the highway it took my husband both hands gripping the wheel to keep us on the road braking was a serious shimmy. When I complained to head office they never address the car but pointed out a few times I was an hour late. This company has no concern for customer safety all I would suggest is walk before putting your family in danger.

During the recent hacker attack on Sixt, they did not issue a rental car at the Sixt city office in Munich Central Station because the reservation was made through Economycarrental. The customer service of Economycarrental was difficult to reach, disinterested and could or would not achieve anything vis-à-vis Sixt. We then had to drive to the airport and book directly with Hertz. Economycarrentals did not offer any support. After insisting several times in writing, they only refunded the deposit after more than 4 weeks. They did not want to compensate for the additional costs. Economycarrentals has long since passed its zenith. Today there are better brokers.

If I could give them a lower rating than 1 I would. Rented a car in Liberia, Costa Rica. I was expecting to pay $870 CA which was the quoted price. They ended up extorting $1605 from me for insurance I did not need, my credit card covers such. They would not let me take the car without it, leaving me with no option. Absolutely corrupt company, which is likely why car rentals are rated the number 1 scam in Costa Rica.

We reserved a car with the company and got a confirmation.
When we arrived after our flight to get the car they let us wait 2 hours just to let us know that they had no cars at all to give us!
We had to push all of our hotels by 2 days which resulted in a big cost.
The cars company did not agree to give us any compensation.

Our experience was very disappointing. Pick up and drop of was fine, however the car we received was appalling. It was extremely dirty and did not feel like a safe vehicle. The car smelled strongly of vomit which was very off putting when we got into the car every day. I sent an email to Economy Car Rentals along with several photos in the hope that they would respond and acknowledge this was an unacceptable vehicle for $80/day. No response. Please consider carefully before booking with Economy Car Rentals. When we expressed our concerns we were ignored and hurried out of the building. Not worth the minimal saving they offer.

Booked through Expedia - $106 for 5 days. They said they had a right to charge extra fees since Expedia sites state they can. The fee was proclaimed to be additional Liability, per rep., for time in a shop if there was an accident and car not available. With the non-refundable total price was $415! SCAM ALERT Car was returned in good condition - however the key fob did not work the entire time and they would not respond to my requests to fix.

Choose another rental company. I paid 54 euros to reserve a car. They gave me a phony number in Plaza de Espana. Actually instead of number 1 it was 3 which happened to be a Sixt rental. They did not consider the money I paid and charged me for the full rental. A real rip off.

They just cheated with me. Charged me 2 tmore. Also I didn't get car on time. It was 4.5 hours late and refused to refund

You will stay in line for hours and then they will force you to buy an additional insurance for $60.
Its a rip-off company!