EconomyCarRentalsReviews 313

My flight was delayed and the rental car placed closed before I could pick the car up. I let them know this and they told me I could still pick up the car in the morning. When I called in the morning, they told me they had no car available to me. I asked for a refund and was sent on a chase to try to find someone to help, I spoke to multiple people who kept giving me a new number to call. I emailed their customer service to explain the situation and they refused to refund me despite me not being able to use their service. They then ignored my email response back to them for 3 weeks and I am still waiting to hear back from them.

I booked a car through this website and paid with an AMEX. The vendor did not tell me that the actual car rental place does NOT accept AMEX. When I arrived I was given a choice of not getting the car or paying 3 times as much as was quoted. The vendor responded to my query by saying that informing clients of this is not up to them but up to the client to do their research. I'm saving you the trouble, use this vendor at your own risk. Pay a little more and ensure you don't get ripped off like I did.

My rental in Sicily resulted in a failed attempt to scam me for 180 euros for so called damage, on a car that had over 30 items of damage at the start of the rental and despite the fact that I put in place excess waiver insurance.

When I complained to this mob, they did nothing to support me, leaving me to deal with their rogue supplier in Sicily, whose name is Easycarhire [AVOID them too].

I tracked down the contact details of their CEO, who did not bother to reply and the only reason why I prevented a very clear scam was that I was persistent and would not be bullied.

The call centre of this firm is staffed by people who are not interested in helping you and even after I forced their supplier to apologise to me, this lot issued no such apology to date.

I did get a very rude email from them after their supplier apologised - all this company want is your booking and the commission they get for placing you with a dodgy supplier.

I will never use Economycarrentals or Easycarhire ever again and I urge others to learn from my shocking ordeal, which has also put me off from returning to Sicily again.

Hi All,
I strongly recommended don't consider to rental your car from EconomyCar Rentals (Paradise rent-a-car).
1) Pick up date/time: 06 Apr 23
2) Drop off date/time: 06 Apr 23
3) Car model: Proton Sage
4) Location (Kuala Lumpur downtown or Klia1): KLIA 1
5) E-voucher No. EC7679AB (Confirmation No. *******)

Since I have return the car on 6th Apr, the company hasn't refund my deposit. Under the standard agreement the deposit should refund back the deposit to customer within 21 days after return the car. I have sent many back & forwards. No solution given by EconomyCarRentals to resolve the matter.
Please find the attached email self-explanation.

I am very disappointed with the company and shouldn't be consider to rent from EconomyCarRentals.

A car that was supposed to cost $387 ended up costing us $1175. This was not due to damages, but them mandating we buy their deluxe insurance package despite the fact we had international rental car insurance coverage on our credit card. They demanded a letter from the credit card company to prove it. This was late at night since our flight had gotten in at 11:00 P.M. We had no choice but to pay it or be stuck at some off site location somewhere by the airport. These people are scammers, do not use them unless you like paying 3X what was quoted.

Do Not rent from them!
I have never felt stronger about any company than this one. They absolutely should not be allowed to stay in business. Not just bad customer service, it was the rudest, useless, abusive and price gauging company I've ever experienced.
Rudeness from the beginning but what tipped the scale to horrific was us getting stuck on the other end of the island with a key fob that broke. When we called the call center (because apparently the rental office does not have phone) we received the rudest a****** you could imagine. He basically told my husband he was stupid and we were s*** out of luck and should get an uber back to the car rental location (50 minute drive) and get the spare key. When my husband told him he was being very rude the guy went on to call my husband an "ungrateful B****". So with no other choice but to spend over $100 in uber fees, we got to the car rental location to be charges $700 for the replacement key. Seriously what choice do you have when they have your credit card. It might seem like its worth taking a chance renting from this place since they're cheaper than others but trust me they'll find away to gauge you.
So we ubered back to the car with the replacement key fab, and I must say was not that surprised when we went to open the car with the and it didn't work! Seriously! Thes a holes give us a key fob with a dead battery! So once again we have to get an uber to a target to buy a new battery and uber again back to the car. Never again will I not research the company I am renting from. The reviews say it all, and I promise you no one is a Karen or exaggerating. This company is by far the worst ever. I beleive it must be the owner who answers the call center and just does not care one bit. Sounded like a very angry, drunk answering the calls. STAY AWAY!

Deducted R1824.95 from my account, with no reason or refund.

See below email from Economy Car Rentals
Unacceptable.

Thank you for using EconomyCarRentals.com

We would like to inform you that none of our car rental partners in Munich is able to confirm your order as it is.
You are welcome to place a new reservation considering the following:

1. If you had selected pick up or drop off option other than an airport, please change it, if such an option is available (airport pick ups and drop offs are more possible and common than hotel or city office pick ups / drop offs).

2. Try selecting another car category.

3. If you had booked a minibus, try booking two smaller cars instead (sometimes it is a cheaper solution). Availability of minibuses is limited than that of other car categories.

4. If you had booked an automatic car, try booking a manual one instead. Availability of automatic cars is limited than that of manual ones.

Your car rental reservation with order number ECE52ACA is cancelled as well as the payment for it.

We are sorry for any inconvenience caused and we will do our best to have your new order confirmed.

Kind regards
Reservation Team
EconomyCarRentals.com

Rented in Honolulu. Did not know they are offsite. Nobody told us where to find the shuttle to their site or that it was offsite. Shuttle drivers were extremely rude! Car was horrible - phone charger did not work, car unlock lights did not work. Nobody informed us that the shuttle to the airport does not start operating until 8 am. Too bad if you have a flight to catch. NEVER AGAIN!

BE AWARE CUSTOMER SERVICE IS HORRIBLE. FAKE INSURANCE IS NOT ACCEPTED AT THE CAR PICKUP. When you call to talk to someone they just send you to a voice mail. That takes 7-10days to talk to someone. Don't trust them!

I booked a car through economy car rentals and shortly received confirmation of booking. I then received a call from someone saying they were from Europcar and that there was no car available and my booking was cancelled. I have not received any notification from economy car rentals, and no replies to my emails requesting a refund. This company appears to be a scam. I would not advise using them.

Collected from airport promptly.
From then was poor.
Car was hybrid, never driven one before, handed the fob and told to go. Had to ask where the key was, in fact was hob, asked how EV works, told don't worry about it, just drive on petrol. Had to work out myself how to start it, eventually realising it will start when it is ready. No instructions, no manuals, staff seemed to just want to get rid of us. Did not realise there were no gears to change, ie could not change gears going down extremely steep hills in NZ, had to toally rely on brakes alone. Having met numerous of thes hire vehicles all over NZ, the comments were always the same, staff unhelpful, no idea how hybrid works, no instruction. On return of vehicle, staff were too busy, taking over an hour to return my vehicle. Would never repeat never recomment to anyone. Vehicle was far too small, low, possibly my error because I assumed a medium car was just that, not one for midgets.

Paid $125 online. For four days of rent. Used my own insurance. Was pretty happy about the services BUT On the day of return received a message that I had two options to return the car: drop it off at the same place and do whatever I want in the middle of nowhere or go to another office Aladdin and be charged additional fees for shuttle services. The agreement didn't contain such terms and conditions, nor did the rep had warned me about these terms. If I knew, I wouldn't even rent from them, I would rather pay extra $ and rent a car directly from the airport next time.
They are now stating I had to read their website, thus, the agreement and contract, based on their statement, is not a doc to rely on (contradicts any legal standards). They have charged me $157 instead without my authorization, I authorized the payment of $125 only. Very unpleasant situation. Wouldn't deal with them again. This happened in San Diego, CA. Called them about 5 times and emailed back and forth with local manager Fernando. Zero result. Lack of customer services.
On a separate note, they have sent me a list of images of the car I didn't even rent. The car I rented was white and not grey and was returned in perfect conditions.

I gave a deposit of $296.21 to economy car rentals on 28 March 2023, when I collected care it was not deducted by Drivalia they charged me 1136,63 pounds on 10 April 2023 - rental agreement number *******.
I collected the car on April 2023 but due to technical difficulties the flight left Brisbane 3 hours late resulting in a 24 hour delay with my collecting flight to Glasgow.
Economy car remtalsacted as a broker for Drivalia car hire who advised me that they were unmake to hold the original car I had booked and only had a car to two category higher rent resulting in my costs for hiring a car increasing by 390 pounds.

I asked Drivalia about the deposit Economy care rentals had taken and can it be deducted they advised I had to take that up with Economy car rentals?

Economy car rentals do the right thing and reimburse my deposit

Regards
Kenneth

I made a reservation 3 months in advance for a Chrysler voyager or similar. They charged me $83. When I arrived, not only did they not even have a similar car, but the operator tells me that the reserved car does not exist in the country. I had to rent something similar with another operator, which obviously cost me more, because I didn't have a reservation. Worst of all, they don't even give me back a percentage of the reservation. 83 dollars for a service that was not provided and also made me spend more money than budgeted. Tremendous scam

I had a very bad experience with them. I booked a car In Florence. I arrived from Rome only two hours after the booking time, and the car rental agency was closed. Then a man from the agency passed there and said they just canceled our booking! Not only that, EconomyCarRentals refused to refund the money I paid them, although the booking was cancelled and I didn't use the car. This is the last time I use EconomyCarRentals.

Made a booking Malpensa. Car provider Sicily By Car advised there is no booking in the system. No help AT ALL FROM ECR.

Do NOT book with them, SCAMMERS

Jamie was curious and attentive to my needs it made for a great vacation he,made sure I hade a car to enjoy my vacation.