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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 21 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Excellent service
September 30, 2020

I always goes to that branch even if there is one closer to my home. Thank you EconomyBookings...

Date of experience: September 29, 2020
Canada
1 review
0 helpful votes
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I spoke to Angelo on the phone. He was SOOOOO professional and SO patient. I needed a car with a Beige interior -which is a really specific request for EconomyBookings - and he looked in his store and others...

Date of experience: September 29, 2020
Germany
1 review
0 helpful votes
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They provide great cars.
September 30, 2020

I rent a car about twice a month. I have my kids coming to visit & it's an easy way to be all independent. I recommend entreprise even if sometimes I book a car with no cars available

Date of experience: September 29, 2020
Denmark
1 review
0 helpful votes
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I had an awful experience with this company. I purchased insurance for my car rental, which should cover in case of any damage to the car. I did had a damage on the car, sent all requested information, but never received any response. I tried calling them and after several months I got a reply, stating that I the rental company never claimed anything. Again, I provided documentation that I indeed was charged for a damage on the car, they never got back, hence I called and got answer that they only communicate through an email - however they never reply.
After almost a year they sent me an email that they would send me a refund - however the money never arrived. I sent them an email - nothing, i called them, and again I got the 'we do not take any phone calls in Customer Support', please send us an email.

I never had such a bad experience - damage of 230€ -to this date I still haven't received a single cent.

I received emails informing me that DUE TO CORONA, the will not be able to pay me back! This is a lie because this money was supposed to be sent back to me 1 YEAR AGO!

They asked me not to publish any reviews - EconomyBookings - i will stop when you give me my money back!

Date of experience: September 28, 2020
NL
1 review
0 helpful votes
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The overall service works very well. I have to say that initially I had a misunderstanding but they reached me later taking full responsibility and solved the problem. Their service works smoothly and instils confidence. The company takes care of your final experience even if human error happens. I'll using their services again in the future.

Date of experience: September 28, 2020
Ohio
1 review
0 helpful votes
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The car we were assigned only had a quarter tank of gas, so they offered to switch it (but we decided to keep it). Car was in a great state, and the return process was super fast and simple.

Date of experience: September 28, 2020
NL
1 review
0 helpful votes
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Just Great
September 29, 2020

Easy transaction in & out. They truely understand when people need a rental because who are in need of rental. Seamless transaction.

Date of experience: September 28, 2020
Germany
1 review
0 helpful votes
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Thanks
September 29, 2020

I am a new convert! Wow, what customer service. I will never go to Avis or Hertz again. Thanks EconomyBookings

Date of experience: September 28, 2020
Germany
1 review
0 helpful votes
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I waited 20 minutes for my group to arrive, while there I observed Andrew and Trevor hard at work. Every customer was greeted and taken care of IMMEDIATELY by these two. We are always looking for great talent at my company, don't be surprised if I try and steal them.

Date of experience: September 28, 2020
Germany
1 review
0 helpful votes
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They were very supportive to explain everything what we asked and we need for our trip across USA, helpfull and gave us a great deal together with my dream car. :)

Date of experience: September 28, 2020
GB
1 review
0 helpful votes
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I emailed asking to drop off at another location and received a quick and friendly reply with a suggestion of a convenient station.

Date of experience: September 28, 2020
Ohio
1 review
0 helpful votes
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Best EconomyBookings
September 29, 2020

Ive been coming to EconomyBookings Rent A Car for years. Ive gotten a couple leases. Elli Uychiat, has been the most helpful person. He truly makes you feel at home.

Date of experience: September 28, 2020
Ohio
1 review
0 helpful votes
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Staff was super helpful and professional. Car was clean gassed up and ready to go. Great experience.

Date of experience: September 28, 2020
NL
1 review
0 helpful votes
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I rented a car from here today and I couldn't be happier with the experience. I dealt with two of the friendliest and professional ladies that got me on the road super quick and subsequently the drop off was just as pleasant.

Date of experience: September 28, 2020
France
1 review
0 helpful votes
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If you want an amazing deal on a luxury rental, this is the place! I was blown away with the vehicle I was able to rent for far less than Enterprise or Hertz.

Date of experience: September 24, 2020
New York
1 review
0 helpful votes
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So glad to find an affordable car rental place in Manhattan. I usually cross the river to New Jersey to find something I can afford. Good cars, pleasant service, convenient hours and after-hours drop off!

Date of experience: September 24, 2020
Germany
1 review
0 helpful votes
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Thank you
September 27, 2020

The cars are always clean & well managed. Not very fuel efficient but b/c of the location, CUSTOMER SERVICE, price & car type I will rent from here again & again.

Date of experience: September 24, 2020
Canada
1 review
0 helpful votes
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The customer service is beyond top notch. Eddy deserves a raise! I have rented numerous times from here. They are consistent & reliable

Date of experience: September 24, 2020
Sweden
1 review
0 helpful votes
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Great cars
September 27, 2020

Used Denver union station branch, staff very good and attentive. It seemed they did not have our car right away, they did not say it directly but everything resolved in half hour nicely while we had lunch nearby, so we did not mind

Date of experience: September 24, 2020
Austria
1 review
0 helpful votes
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Thanks
September 27, 2020

We had a great experience and representative who helped us was professional and provided all essential information.

Date of experience: September 24, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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