Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of EconomyBookings

EconomyBookings

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EconomyBookings?
grey stargrey stargrey stargrey stargrey star

EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Charles A.
Unfollow Charles A.
Share Review
Report Review

We have never had a bad experience with EconomyBookings at the Newark Airport. They are always courteous and work with you to get you the right vehicle and get you on your way. Will gladly book EconomyBookings again on my next trip home to EWR and NJ!

Date of experience: October 8, 2020
Ohio
1 review
0 helpful votes
Follow Marvin H.
Unfollow Marvin H.
Share Review
Report Review

Wonderful return staff
October 8, 2020

Great experience with EconomyBookings! I will definitely rent again! The rental agent gave excellent service! Highly satisfied!

Date of experience: October 7, 2020
Romania
1 review
0 helpful votes
Follow Rich A.
Unfollow Rich A.
Share Review
Report Review

In 3 von 4 Fällen waren wir begeistert, in einem haben wir bekommen, was wir gebucht hatten;-))))))

Date of experience: October 7, 2020
NL
1 review
0 helpful votes
Follow Ian W.
Unfollow Ian W.
Share Review
Report Review

The service line moves quickly and I've never had to wait more than a few minutes to receive my vehicle. I also like to take advantage of the Manager's Special.

Date of experience: October 7, 2020
Switzerland
1 review
0 helpful votes
Follow Dabii W.
Unfollow Dabii W.
Share Review
Report Review

EconomyBookings
October 8, 2020

I always use EconomyBookings for my car rental needs. I find the Newark Liberty International team efficient and courteous.

Date of experience: October 7, 2020
Ohio
1 review
0 helpful votes
Follow Daniel F.
Unfollow Daniel F.
Share Review
Report Review

Great
October 8, 2020

Amazing customer service. One of the employees, Orlando, went above and beyond to help me find the car seats I left in a return.

Date of experience: October 7, 2020
Ukraine
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

VERY POLITE
October 8, 2020

FRIENDLY, PROFESSIONAL STAFF. VERY AFFORDABLE RATE; FLEXIBLE TIME FRAME TO RETURN VEHICLE; EASY RETURN PROCESS. I HAVE USED THEM BEFORE AND I WILL USE THEM AGAIN IN THE FUTURE.

Date of experience: October 6, 2020
Austria
1 review
0 helpful votes
Follow Brigget C.
Unfollow Brigget C.
Share Review
Report Review

The customer service was excellent! It didn't take much time to pick up my rental and be on my way. Very satisfied!

Date of experience: October 6, 2020
Germany
1 review
0 helpful votes
Follow Fridrih T.
Unfollow Fridrih T.
Share Review
Report Review

Great Customer Service
October 8, 2020

Gail, as well as the whole staff, are real down to earth people. They make the rental experience flawless and are always ready to help if you need to adjust your plans last minute.

Date of experience: October 6, 2020
Finland
1 review
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

The car rental experience was simultaneously high-tech, and hi touch. Felt super smooth and well-handled, loved the experience of getting to choose any car I wanted to out of the row of a dozen cars.

Date of experience: October 6, 2020
Sweden
1 review
0 helpful votes
Follow Amit K.
Unfollow Amit K.
Share Review
Report Review

Great service as always love EconomyBookings you guys are the best the car are new and clean everytime the quality is top notch thank you all and happy holidays

Date of experience: October 6, 2020
Ohio
1 review
0 helpful votes
Follow Francisko C.
Unfollow Francisko C.
Share Review
Report Review

I Had a little wait for my car but was eventually upgraded to a SUV for the inconvemience. The staff was friendly and very helpful, they even picked me up and brought me back home after I was done.

Date of experience: October 5, 2020
Ohio
1 review
0 helpful votes
Follow Josue C.
Unfollow Josue C.
Share Review
Report Review

I've been going to this location for a few years now. This EconomyBookings makes you feel like family. The service is always perfect and the manager and staff always remember you and go out of their way to give you the best equipment for the best price.

Date of experience: October 5, 2020
Luxembourg
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

Will recommend EconomyBookings to anyone who needs a rental car.
Another plus... the car was immaculate!
Great car rental company!

Date of experience: October 5, 2020
NL
1 review
0 helpful votes
Follow Dianne B.
Unfollow Dianne B.
Share Review
Report Review

Keep up the good work.
October 6, 2020

Great service! Wonderful employees. Good vehicles. And they take care of you like if you were family. I will not rent from anyone else. I have rented from them, in a few states and it was always good.

Date of experience: October 5, 2020
Italy
1 review
0 helpful votes
Follow Luigi T.
Unfollow Luigi T.
Share Review
Report Review

Satisfied
October 5, 2020

Top rent cars and top rent vans too, kind personal and prepared service, cool assistence before, during and after the booking!

Date of experience: October 4, 2020
NL
1 review
0 helpful votes
Follow Fredrik M.
Unfollow Fredrik M.
Share Review
Report Review

Thank you.
September 30, 2020

Best EconomyBookings I've ever been to nationwide. Everyone was extremely nice and helpful. Luis Arias is the branch manager that I met and he was fantastic.

Date of experience: September 30, 2020
Germany
1 review
0 helpful votes
Follow Andrea B.
Unfollow Andrea B.
Share Review
Report Review

Nice
September 30, 2020

EconomyBookings continues to demonstrate that 'Customer Service' is not just an expression but a way of doing business.

Date of experience: September 30, 2020
Austria
1 review
0 helpful votes
Follow naftalio w.
Unfollow naftalio w.
Share Review
Report Review

Great prices polite staff
September 30, 2020

Very friendly staff, i dealt with jason and he was nice and friendly, and he was understanding about my situation when i returned a little late.

Date of experience: September 29, 2020
New York
1 review
0 helpful votes
Follow Michel C.
Unfollow Michel C.
Share Review
Report Review

I have rented several times with them and they are clearly the BEST. Also the manager Jessica is always there to help in any situation! Great job!

Date of experience: September 29, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
See all photos