On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We rent cars often to get away from the city for weekend trips and this place by far has the nicest fleet. Small location and located within a parking garage
Bryce was amazing at giving us the best insurance advice and helping us with the rental details. Amazing cars at amazing prices
I have rented at this location 4 or 5 times, Great cars, but even better is the staff. They get you in and out quick and easy. I find them competitive in pricing most of the time. But if they are a little higher I'll go with them anyway because of their customer service at this location.
I rented for the first time from their new Location and his weekend. We were late and the manager Jo Elise Martinez returned back to the office for us, helped us with a great smile in her face and built a great rapport with us.
Easy. One, two, three. I got what I paid for and an impeccable experience with the folks who clean the place, as well as the agents in the office. Let's talk about the guy who cleans the cars he is indispensable. Also the guy who drove my husband and I from and to the airport was definitely cool.
Just a wonderful experience with the people and establishment. Thank you!
EconomyBookings Rental on Chicago Drive in Holland, MI is really outstanding. The staff is so helpful and the cars are always clean, Quick and friendly service can always be reliable upon. Love this place!
They even gave me a ride back to the airport when it came time for me to leave. I would definitely recommend them if your in the area and are in need of a car!
In April 2020 I cancelled my trip; flight and car rental with EconomyBookings.com because of COVID19.
When I cancelled my car rental with EconomyBookings I opted to get my money back instead of a voucher. The note on my cancellation said it could take 4-5 months to see the credit on my credit card. I went to check on the refund now that it's been 6 months. No refund?! Funny thing when I went back Online there was no mention about my refund despite the fact I paid EXTRA for free cancellation and I only got an option to get a voucher. Hmmmm... very suspicious.
I do not want a voucher and am demanding the cancelled car rental be paid back in full. The email response to my voucher said "Your booking ##### will be cancelled and your compensation voucher will be sent to your email *******@gmail.com within 24 hours.
If you have not received the email, please contact us;
US *******795"
This is a joke. Now that it's been 10 days and no email with my voucher I don't want. I tried calling the number provided. It is not a surprise to me but the customer service number IS NOT WORKING.
I paid:
8 Day car rental $459.22
Extra CANCEL PROTECTION $22.03
TOTAL $481.22
NO REFUND.
This is a company doing business out of Latvia. It is an unethical company and a scam.
I booked a car for mid April, with an no penalty refund guarantee if cancellation occurred more than 24 hours before pick up time. I had to cancel due to COVID three weeks before the pick up. Six months later, after many excuses they still have NOT issued a refund. They won't talk about it and only allow online access to "customer service"... and that results in more useless excuse making emails!
RUN, RUN... DO NOT do business with these guys!
Hi Albert,
Thank you for bringing this to our attention. We are sorry to hear about your experience. At the moment we receive a large number of requests so it takes longer than normal to process them. Our apologies for that. As for your request, please note that you have been refunded, you should receive funds within 3 days.
I booked a vehicle in February 2020 for use in Sept 2020. I paid in full upfront. Then cancelled in June because of COVID. Economy Bookings then emailed me saying they will only issue a voucher refund. I'm a senior, and I doubt I will ever be able to use it within the two years it is good for. All I want is my money back.
Hi Nick,
Thank you for bringing this to our attention. We are sorry to hear about your experience. At the moment we receive a large number of requests so it takes longer than normal to process them. Our apologies for that. As for your request, please note that you have been refunded, you should receive funds within 3 days.
Have had good experiences, says no after hour returns but they leave a key drop and have been good at letting me return a corporate rental after hours rather than having to come back at 7 am. Only complaint is it is a tight lot to get in and out of and often parking fills up.
We had a problem with a rental from another state, and she went above and beyond to help us fix the issues.
The lobby was clean and the girl who helped me was extremely sweet and personable. Her name was Mary and she was very helpful.
I was recently a customer at EconomyBookings in Holland MI. The car I reserved was clean and ready to go. It was nice having a reliable vehicle as opposed to my own which I don't trust to take me too far
Friendly and helpful staff. Car was ready to go when I got there! I will be using them again for sure!
We returned the vehicle one day early and we were able to save some money from the orginal quote because we did not prepay.
I stopped into the store and was given a better rate than I could find online. The vehicle was ready as scheduled.
The vehicle was clean and ready to go including a snow scrapper even though it had not snowed yet...
Great value and your customer service is awesome. And the online rental is easy to use. Thank you EconomyBookings!
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanne,
Thank you for bringing this to our attention. We are sorry to hear about your experience. At the moment we receive a large number of requests so it takes longer than normal to process them. Our apologies for that. As for your request, please note that you have been refunded, you should receive funds within 3 days.