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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

RU
1 review
6 helpful votes
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No service, no money refund!
Made a reservation for 2 months before, cars with automatic transmission was not there, the other cars were not able to provide, had to take the car from Europcar more than 2 times more expensive. Refused to return the advance payment. Strongly do not recommend!

Поделюсь печальным опытом бронирования через агрегаторах www.economybookings.com, также известного как http://www.eavtoprokat.ru

Сделал бронь на машину на двое суток, чтобы прокатиться семьей до Мон-Сен Мишеля. Заказал Ситроен Пикассо автомат за 225 евриков. В ваучере в качестве компании-партнера был указан National. Место пикапа - Вокзал Gare de Lyon. Сняли предоплату 35 евриков.

1. По приезду на вокзал оказалось что стойки конкретно National там нет. Есть куча других, но чтобы именно с таким названием увы нет. Адрес в ваучере указан общий и разобрать куда надо с ним соваться не понятно. Перебираясь от одного к другим (как оказалось большая часть представленных там стоек по совместительству обрабатывали заявки с National). Минут через 20 дошли до CITES или как то так.

2. Но! Сорри, ваша модель не пришла. Есть меньшего формата (благо что брал с запасом, чтобы 4 взрослым было удобно проехать 800 км). В общем оформляют другую Пикассо С3. Холдят 1000 евриков на карте. Дают ключи. Садимся в тачку, настроили руль, кресла... Опа! Машина оказывается на ручной коробке (бронь четко автомат и не в виде опции, а именно как изначальное условие). Вернулись назад, те пожимают плечами мол других нет и ничего сделать нельзя. Отказываюсь от брони, деньги они естественно расхолдить не могут. Качать права и требовать подгона авто с другой стоянки в тот момент не додумались - время поджимало.

3. Идем по соседям в поиске автомата на стоянке... благо в Europcar он оказывается... но не благо что эта единственная модель Мерседес за 500 евриков. Но у нас планы и время поджимает встречать родителей. Что делать - взяли его, злые на предыдущих и немного на EconomyBookings.com (aka Booking Group)

4. По возвращению в РФ пишу им письмо 14.08, так мол такая ситуация нехорошая вышла и прошу вернуть предоплату 35 евриков. Про разницу в которую мне засмеялось (почти 300 евро) указываю, но естественно ожидать по этому вопросу даже не думаю. В ответ через 2 дня - мол вопрос им надо решать с партнером, процесс не долгий 7-21 рабочий день. Спустя 13 рабочих дней (02.09) просят прислать финальный инвойс от другой конторы где я в итоге взял машину. Спустя еще 15 рабочих дней (24.09) посылаю запрос какого собственно фига так долго не может быть решен указанный копеечный вопрос получаю ответ (спустя 6 дней 30.09). мол партнер подтвердил им что машина не была предоставлена мне, но я должен был получить от них на месте некую писульку в свой ваучер что такое произошло! то есть никто не отрицает факта что машина не была предоставлена по причине ее отсутствия, но вернуть мне бабки не могут, потому что нет этой справки.

Сухой остаток: минус предоплата 35 евриков + минус лишние 300 евро потому что пришлось брать тачку в другом месте + куча нервов на месте + 2-месячное разбирательство и нифига в итоге.

Резюме: будьте аккуратнее – не вляпайтесь.
И будьте наглее. наверное подняв бучу в первом месте + включив мозги я мог бы перенести пик-ап машины непосредственно в Аэропорт. Где явно с автоматами попроще... А вдруг человек с никаким знанием английского и банально не может пояснить свою жесткую точку зрения... все, иди гуляй

Date of experience: October 3, 2013
Finland
1 review
0 helpful votes
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Hired a Nissan Tiida off cutprice for my holiday last week. It was a great car, clean and tidy, ran well. Picked it up straight at the Orlando airport, didn't have to take a bus like the last company I used on the Orlando. Dropped it off back at the airport when I went home. All in all I'm very satisfied with Economybookings

Date of experience: September 25, 2013
RU
1 review
0 helpful votes
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Locauto in Fiumicino
September 23, 2013

Locauto in Fiumicino. Pretty difficult to find the shuttle service bus stop, but after a phone call to Booking Group a rapresentative of Locauto contacted me directly on the phone and they have collected me from the point where I was waiting. Thanks for assistance.

Date of experience: September 23, 2013
Malaysia
2 reviews
4 helpful votes
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Scam
September 23, 2013

Scam. I booked a car from Gatwick airport. Here are the problems:

I was told to pay another GBP25 at the counter/partner, but was charged GBP60 instead. Morever, I was told by the person at the counter to take any dispute to economybookings.com

In addition to that, I prepaid for a VW Passat (or similar) but Easirent (the so called partner) gave me a Hyundai i30 instead, which is from a lower car group.

I say, stay away. Big fraud.

Date of experience: September 23, 2013
MD
1 review
0 helpful votes
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Excellent..
September 16, 2013

Excellent. For anybody having nasty surprises, please be careful and check out the car before taking it. If they were really bad, it would have at least happened to me once. I have rented atleast 10 to 12 times from them and really no overcharging, no rude staff, no problems ever... wouldnt go to anyone else if renting in sydney or wa and could manage with a corolla

Date of experience: September 16, 2013
Switzerland
1 review
1 helpful vote
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Your review will help others learn about this website.

Please do notHelpful service during the rental
I was supposed to pick up the car in Madrid downtown but eventually lost my way and could not find the pick up location. Luckily, I had the phone number of Economybookings with me so I called them and phone operator helped me to orientate myself and I was there on time. I was so much grateful for such a professional service. As for the rental itself, it was overall a good experience except for the fact that my car was robbed and one window was broken. Normally you have to pay for it yourself but luckily I purchased Full Excess Protection additionally and the sum for the broken window was covered. Will definitely rent a car through this company next time. Review if you are affiliated or have a conflict of interest with this website.

Date of experience: August 31, 2013
Denmark
1 review
0 helpful votes
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Cheap and easy rental from Economybookings. Rental was with a big named partner - Budget. They mucked us a round some at the airport but was no fault of Economybookings. Would certainly try again in the future.

Date of experience: August 28, 2013
Finland
1 review
0 helpful votes
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I book a car from Economybookings in May this year. The staff were so nice and really helped out. I had some issues and we were able to move through with no problems or stress. I am very thankful to them for this. The car I hired was a Ford Mondeo and it was beautiful to drive.

Date of experience: August 28, 2013
California
1 review
2 helpful votes
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We booked a rental car for pick up in sandiego and drop off in LA. They charged us $88 upfront upon the booking and sent confirmation two weeks later (which was fine, given our trip was planned well in advance). I thought the $88 price was almost too good to be true so was a bit worried. Anyhow, upon pick up of our car today from Fox rental, we were told that taxes were not included in the Economy booking's price. So all together we have ended up paying about $190 for our entire booking(which was comparable if not more than other competitor pricing at the time of booking). Most websites include or show rates with taxes or are at least are honest about it. Economybookings is NOT. They try to get you to book without really disclosing their terms. Their customer service is completely non responsive. I emailed them about the confirmation few days before the trip and never heard back. I would not book with them ever again.

Date of experience: August 23, 2013
New Jersey
1 review
0 helpful votes
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We are going somewhere because my friends what to have a camping but the problem is we don't have a car. Our parents are busy doing their own stuff that's why they can't ride us to the mountain. My friend decided to search in the internet for a solution the Economic Bookings was found then we tried to opened it. We can't believe that the're car rental company in this world. So we tried. Our camping didn't cancel because of this. They have good transaction plus service. Our camping ended well and most of us had a great time. We will had a again again soon.

Date of experience: August 21, 2013
NL
1 review
1 helpful vote
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Our family used Economybookings for the first time for our 6 day trip to the Miami. We normally use the other companies based at the airport due to convenience. Thought we would try Economybookings as the price was bit better. Shuttle picked us up within 10 minutes and took us to collect the car. Only 5 min drive away from the airport. Driver was freindly. Staff member inspected vehicle with me so no surprises. We were very happy with the service and the car.

Date of experience: August 21, 2013
New Jersey
1 review
1 helpful vote
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We rented a car with then and everything is fine. We had a great time at the beach sitting next to it and had a great time. We rented for about 3 days and I never thought of having it that day but the service is good than I thought. The booking is just clicks away to your dream vacation. The personnel is also great because they know work ethics. If anyone like me who need a car to travel and doesn't have one maybe try booking at this site and enjoy your vacation. Service that you guarantee that you never thought.

Date of experience: August 20, 2013
Spain
1 review
0 helpful votes
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Great Service, Great People and quality Vehicles! Say no more... simply the best we have experienced when holidaying, the service starts of with being picked-up from the airport with all your luggage and taken directly to their Office. The whole thing is so well organised that before you know it you're driving down the highway with a smile on your face. We always use Economybookings and have had no issues, thanks guys.

Date of experience: August 20, 2013
Belgium
1 review
12 helpful votes
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Affordable rate without hidden charges
I first heard about Economybookings.com while I was surfing on a review website searching where to book a car rental and comparing the reputation of various websites providing such an opportunity. Most of their reviews were positive so I expected this website to be trustworthy enough enough for booking an appropriate car and eventually my hopes came true. The only thing I was worried about was how expensive it will be for the US citizen to book a car rental in the US through a website based in Europe. As a result, the overall cost for 7-day rental of Ford Focus in Seattle cost me € 151 while average rental sum if booking directly via supplier was about € 260. Well, I made a prepayment and quite soon received rental voucher which I presented on arrival on the rental counter of Fox Rent a Car. The car that we were supposed to book had a flat tire so Fox changed our car for another Ford Focus. The overall booking and rental experience was positive, Economybookings.com had no hidden charges and provided an affordable rate. I hope my feedback will be useful.

Date of experience: August 20, 2013
Slovakia
1 review
0 helpful votes
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We hired a Toyota Camry from Orlando in Miami. We called when our plane landed and within 10 minutes their pick up bus was there to get us. Paperwork process back at their depot was a breeze, and the helpful and friendly staff talked us through the best options for a toll pass.
Car was clean and ready to go... it also great, and with no mechanical hassles!

Date of experience: August 19, 2013
Lithuania
1 review
12 helpful votes
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The car was clean and ready for us when we arrived in Seattle. The agent was the friendliest and most helpful of any that I have encountered ever.
He couldn't have been more helpful in directing us and showing us how to get around in Seattle. The car we had booked was unavailable at the time we arrived, but he put us in a better rental and was most helpful. The man in the booth we picked up the car at was courteous and helpful as well. I would not hesitate to rent again from Fox no matter where I might travel. There was no problem since we had prepaid so, the only surprise was when we turned in the car that Seattle has a daily fee that we had to pay. Of course we know that is not the fault of Fox, but it would have been nice to know beforehand. No one at the rental office mentioned it when we picked up the car.

Date of experience: August 19, 2013
GB
1 review
4 helpful votes
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Scam
August 15, 2013

Scam. Cheap price on booking. The reservation and car was fine. However after the booking I was changed another 42% beyond the stated remaining balance. If you try and ring them, you hang on forever before they cut off the line. When you get through they say send us an email. When I sent them an email, they changed the booking voucher to add items not included in the cost that are not on my printed voucher (to try and make me not refute the transaction). Avoid - it will cost you!

Date of experience: August 15, 2013
Texas
1 review
1 helpful vote
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Online it was difficult to find a rental car for the next day, so i decided to make a phone call. The lady on the phone was very helpful and friendly and organised a car for us for the next day. The booking was with a Fox and with discounted price. I recommend economybookings.com

Date of experience: August 10, 2013
Washington
1 review
1 helpful vote
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Easy booking process
August 11, 2013

Easy booking process. There was a wait at pick up but once seen the process was slick. Receptionist was very friendly and helpful. Vehicle was very clean and presentable. Would definitely use again.

Date of experience: August 10, 2013
Italy
1 review
0 helpful votes
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When I'm going to rent a car, I always go to this website, because I know that I will always find great deals there, as with major companies, as with local less-known companies. The car's condition depends on the supplier as well as how far the pick up location from the airport is. But that doesn't have much to do with the website, what matters with them is to give you a wide choice of cars and provide easy booking process and they deal with it very well.

Date of experience: August 10, 2013

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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