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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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B31088832
September 1, 2023

Llevo un m a esperando mi dinero y aún no no me han enviado nada. Llamas desde España y te hablan en inglés. Dicen si cancelas tu reserva en más de 48 horas de descuentan 60€ y te devuelven el resto. Yo aún estoy esperando mi devolución que son cerca de 56€. Esto no es justo

Date of experience: September 1, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Mohamed,
Thank you for choosing Economybookings.com for your car hires, and for your feedback. We are sorry to hear about your experience.
Please note that your refund has been approved and will be made as soon as possible.

Best Regards,
Support Team

Florida
1 review
0 helpful votes
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?
September 1, 2023

I was charged twice to rent the car! Economy booking charged $75.02 and at the end of booking with them I paid $12.02 then when I go to get the car, I had to pay the car rental place what they wanted for renting and get the insurance and the deposit. I knew about the insurance and deposit prior to going however, economy booking just rented me a car that was not theirs to rent and charged a booking fee and the only thing that economy did was call a local car rental and make a reservation for me and it cost me $87.04. I could have called myself

Date of experience: September 1, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Nikki,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Guatemala
1 review
0 helpful votes
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The reservation for this vehicle tool place inline in July, 2023.Yesterday, upon arrival for The reserved item in Guatemala City I saw how these people work.Price quoted $189.00 with them taking $77.00 upfront for being the middle man. Real price at pickup, $340.00 SCAM. I walked away from them,proceeded to contact Economy Bookings,guess what they never answer the phone.The phones.just a system or pre recorded messages. No option to talk to anyone. Now I have to chase them down for a refund. Their online system which took my payment does not recognize my booking. Real pro's, who block your every attempt to contract them. My next move credit card company. They don't deserve even one star.

Date of experience: September 1, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Miguel,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are pleased to confirm that your case is currently being investigated.
Please send us more details related to your case to our Customer support team.
You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Israel
1 review
0 helpful votes
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My experience with EconomyBookings has been deeply unsatisfactory, especially concerning their full-coverage option. I sent a detailed email requesting a refund and received no response whatsoever. To make matters worse, the company lacks a phone number for immediate customer support. Their failure to communicate or provide any form of assistance has led me to believe this is a scam. I would strongly advise against using their services.

Date of experience: August 31, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Lehcen,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

GB
1 review
0 helpful votes
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I booked a car and paid and then they cancelled the booking the following morning. I didn't check my email so I only realised about the cancellation after I had taken a 60euro taxi to the airport only to be told that don't have a car and the booking was cancelled. A call would have been better as not everyone checks their email when on holiday.

Date of experience: August 31, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Robert,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Georgia
1 review
0 helpful votes
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Unhappy
August 31, 2023

So I used a PayPal debit card to book my rental car. Flew in to Atlanta just to find out they don't take it. I'm stuck and can't talk with a person and try to get a refund. I'm so frustrated

Date of experience: August 31, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Gerald,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

GB
1 review
0 helpful votes
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Mr Svet
August 31, 2023

Very disappointed I will never book with this agent again I pay in UK once £277 and on email was nothing to pay and after in Bulgaria I pay £211 again for car and insurance Very Disappointed

Date of experience: August 30, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Australia
1 review
0 helpful votes
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Amending the booking
August 30, 2023

The booking process was fine. I needed to amend it. There are charges for that. Not so with other companies.

Date of experience: August 30, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Rob,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Portugal
1 review
0 helpful votes
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We booked a 4 door Toyota and pre paid the majority of this. When we arrived at the dealer (Klasswagen) they had no record of the initial payment and offered us a 2 door Fiat which we had to pay for again in full. Economy Bookings has not responded to emails asking for assistance and provide misleading information on their website (such as car size and cost).
Buyer beware.

Date of experience: August 30, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Sam,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

GB
1 review
8 helpful votes
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Do not use
August 30, 2023

Booked car took deposit told to pay difference when collecting car. Taken in mini bus to a truck stop away from airport.The company eaisyrent would not let us take car without putting £2900 deposit down or pay extra £205. Left abandoned in dublin with 3 children at midnight. Happened to the 2 other people there at time and also Happened to a friend week before. Rang economy for refund and can only get it via email. DO NOT USE

Date of experience: August 30, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Joanne,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Mexico
1 review
0 helpful votes
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Worst experienced, do not buy premium, with econobooking, mexico does not validates, I will not recommend this website to anyone, so please check with alternate web, or go direct with agencys.

Date of experience: August 29, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Mario,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Illinois
1 review
1 helpful vote
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Have been trying to get a refund for a reservation with cancellation protection. Sent multiple emails, created support tickets but no response. Very frustrating to go through all this.

Date of experience: August 29, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Addy,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Greece
1 review
0 helpful votes
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Getting my car
August 30, 2023

In my arrival immediately with somebody and informed me, they will take me to the car this happen, quick and sufficient. Thank you.

Date of experience: August 29, 2023
Portugal
1 review
0 helpful votes
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No passado mês de Março aluguei o carro para umas férias em IBIZA. O aluguer foi para o grupo de carros mais barato por 8 dias. Aquando da reserva, sugeriam para adicionar um seguro para ficar mais descansado.
Qual não é o meu espanto, quando vou recolher o carro no Balcão da GoldCar no aeroporto que me indicam que teria: Ou de deixar uma caução de 1100€+97 euros de taxas e que por cada cm de riscos na pintura do carro cobrariam 300€ de reparação e não assumiam o reembolso total da caução...Ou pagava um seguro de 300 € para ficar descansado. Ou seja. Um carro que aluguei na Economy Bookings por 290 € ficou no total em 590+97€ de taxas! Um roubo!

Date of experience: August 29, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Joao,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Italy
1 review
0 helpful votes
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I rented a car for my parents on 14th of august 2023 and their flight got delayed, i contacted the car rental office in the airport they arrived in to let them know about the delay but they said that Economy Bookings cancelled the booking with no notice and no reason. I paid 200€ and been trying to contact them since, they responded once and told me to write an email to request a refund and i wrote several emails with the flight details and delay details, i got no response ever since, DO NOT BOOK ANYTHING FROM ECONOMY BOOKINGS, they ripped me off 200€ and there is no possible way to contact them, i recommend everyone to book straight with the car company DO NOT BOOK WITH ECONOMY BOOKINGS EVER THEY WILL RIP YOU OFF FROM YOUR MONEY. If economy bookings see this i am a student and still in need for a refund ASAP or you will hear from our lawyer.

Date of experience: August 28, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Nasam,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Australia
1 review
0 helpful votes
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Effortless
August 27, 2023

We walked into the Las Vegas office around 8:30am to a friendly greeting from Paulette. She was very efficient and helpful, the vehicle we chose (Ford SUV), was smooth and quiet and the pricing was very competitive. We travelled to Los Angeles and dropped the vehicle off at LAX at 8pm. Again we were greeted by friendly and efficient staff and within minutes were on a shuttle bus to our terminal. Overall outstanding experience!

Date of experience: August 27, 2023
Israel
1 review
0 helpful votes
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EconomyBooking make sure to show you "cheap prices" in order to attract customer to do the reservation from them.
In car rental, the show prices without full insurance packages, when you start to add them price increase dramatically and the worse is that full insurance package is not really full and when you take the car they inform you it's recommended to add their full insurance package! Which eventually make you pay double.
Do not use them or other 3rd party agents. Just rent directly from the known rental car agencies and take their insurance packages.
They won't refund you, they will smear you with laconic answers. It's just not worse it.

Date of experience: August 26, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Hagai,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.

Best Regards,
Support Team

Greece
2 reviews
0 helpful votes
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I arrived at the airport at 11pm, I thought the Rental car company Centauro would have an office there, wrong, there was no office, I called twice, very annoying, long calls, they said they would send someone to pick me up, nobody came, I lost my check in time at the hotel, I had to spend a lot with a taxi and booking a last min place in which I only arrived at 3:30 am, I lost my night and the day next. It was a nightmare, I didn't get any refund, still waiting to hear back from them.

Date of experience: August 26, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Fernanda,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are pleased to confirm that your case is currently being investigated. Please check your email for more details.
We look forward to being in touch.

Best Regards,
Support Team

North Carolina
1 review
0 helpful votes
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Rented a Van through Economy Bookings with Bargain Rentals and it was a great experience! They people at Bargain were extremely accommodating!

Date of experience: August 25, 2023
New York
1 review
0 helpful votes
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Great value and great service. Great communication with staff on phone, too.
I feel the price was terrific and will use this firm again. It was our 2nd time with them.

Date of experience: August 25, 2023

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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