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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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We had to wait 2.5 hours for a vehicle. The vehicle was not cleaned properly, which caused a dangerous situation, as we had to drive by night, in rainy conditions, with dirty windows.
Besides that,technically the vehicle was fine, and service commendable.
I am very satisfied with the experience of renting a car from here. I recommend it.
I plan to rent a car again here.
I book a car, but you cancel my reservation. And the cat I booked is still on your platform. And I don't know why.
Hello Michele,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
No explican los términos del bloqueo de tu dinero en la política del contrato, además de no poder disponer de respuesta en tu idioma por las operadoras no lo considero un buen trato, además de no facilitar respuesta rápida por email.No lo recomiendo.
They do not explain the terms of the blocking of your money in the contract policy, in addition to not being able to have a response in your language by the operators, I do not consider it a good deal, in addition to not providing a quick response by email. I do not recommend it.
Hello Rebecca,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
New car, fair price. Fast and smooth delivery /return. Professional and friendly stuff.
Comfortable location.
I did a last minute booking online and I was pleasantly surprised I was able to get an affordable price at such short notice. The car I got was in great condition and was clean with a full tank of petrol. It was super easy to navigate through the booking website and the staff responded really fast to all my questions via text and email. I opted for the after hours pick up and drop off since I was arriving and departing Auckland outside their normal operating hours. Everything was smooth sailing from the moment I was picked up in a free shuttle from the international terminal. Esther who was the shuttle bus driver from Aeroparks was really friendly and dropped me off right outside the international departure terminal. The only negative aspect was the yes rentals representatives had really strong accents which made it difficult to understand them over the phone. I felt really bad I had to ask them to repeat themselves on several occasions. Apart from that I would totally recommend this service if anyone is looking for a good affordable car.
Hello Mark,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
It was Easy, quick, efficient! And prices are really interesting, and we have a great choice! Thanks
I don't know where to start, firstly the customer representative is very rude. The gave me a worst car and I complained the same to them immediately but they never bothered and stated if you want you take or go ahead and cancel the reservation but we will not refund the money. The person is always on call and never looked like helping the customer. They are also charging mark up prices and fees that are not mentioned in the rental.
Hello Manoj,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
I paid online to book and they would not give me the car because I didn't have the right type of card while I paid online with this car. They would not refund me aswell
Hello Don,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Arranged a vehicle prior to my flight to Cyprus for £174.92, £65.87 was taken as deposit with the balance due on collection. On collection I was asked to pay for the rental in full and which at the time in Cyprus was £199.36. I explained I had paid the deposit but was advised full payment was needed and the deposit would need reclaiming as it's seperate insurance. This has never been refunded therefore the car in total cost £265 not £199 as expecting. Beware when using this company
Hello George,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Please do not go for it, they are big scams that deduct money from people. Their website is not updated and displays wrong information with a lot of hidden charges.
Hello Meri,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Need asap reimbursement for Booking B******* $274.56. New booking B*******
A) U-Save car rental Waited for 30 minutes in hot sun before picked up.
B) Staffs: rude, suggested to rent somewhere else if weren't happy with $27.50 to return the car before opening hours. Reservation specifically for returning at 6 am.
C) Need refund for "full coverage", which U-Save refused to honor and said to contact Economy for refund.
D) Dirty, dents and scratches car! Representative didn't want to mark them on report, had to insist but still didn't do it until I started to record the condition of the car.
Hello Nails,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
I am very unhappy. There was nowhere on the booking that said it was in USD, there wasn't even a summary for PayPal. I immediately sent an email ( 1 minute after confirmation) requesting to cancel and was advised that I would get $25.00 of the $150.00 charge back.
I have had no further correspondence from this company after almost 2 weeks.
I would not recommend this company to anyone.
Hello Makai,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Fast and easy pick-up and check-out.
Good price/quality. Easy reservation online. Car upgrade for same price
Exceptional easy to use site and great savings! I highly recommend and will continue to use! Can be used anywhere at anytime
If there was a lower than 1 star i would select that.
The car company did not have their booking on the system hence i was forced to pay for it. On claiming a refund, these guys kept delaying for months and finally replied back saying that because i did not pickup the car on time, they cannot issue a refund which is untrue because i was there on time. They pivoted to avoid having to refund back to me. I am yet to check with my bank but i think they orchestrated to delay response so that i surpass the period in which i can reach out to my bank.
Hello Aliasgar,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Excellent service, value for money, first-class service. Accommodated a very large family, all necessary children's car seats provided
Μου είπαν θα γίνει ακύρωση και επιστροφή όλου του ποσού τηλεφωνικά και μετά από τρεις μήνες δεν μου έχουν επιστρέψει τίποτα!
Χωρίς φυσικά να πάρω αμάξι.
Hello Nicholas,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
I made a reservation through economy bookings for a rental car in Italy. Once I arrived, they charged me extra for possible damages and was told that I'd get it refunded. After my trip I fly back to my country, and I check and they charged me another $200 on top of what I had paid.
Better just to use Hertz or other larger rental companies. The customer service was not helpful, takes them 2 weeks to respond via email. I got ripped off.
Hello Grace,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Give another car, want take insurance again or hold 500 USD, ALL car scratched and have fracture light
Hello Osama,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Herbert,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team