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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

AE
1 review
1 helpful vote
Follow Kefah A.
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Fantastic value for money, let me know when you can do the same deal. No problems used this firm before and will again.

Date of experience: November 30, 2017
California
2 reviews
0 helpful votes
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My reservation through Economybookings never started it was cancelled the moment i showed up at SFO Airport to pick up the car. The car company had never heard of them and i am still trying to retrieve my $280 dollar deposit..."TOTAL SCAM!

Date of experience: November 21, 2017
Oregon
1 review
5 helpful votes
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I was price shopping for a rental car and found the best price offered through Economy Bookings for a rental car from Thrifty Car Rental. After I booked the reservation and paid in full I received my rental confirmation email which showed the funds in a foreign currency. I initially panicked and then researched reviews on the company. A deeper degree of panic set in due to all of the negative reviews. Referring back to my confirmation email there was a Thrifty specific reservation number so I went to Thrifty's website to cross-reference the confirmation number and no reservation was found. Intense panic, but then I called Thrifty's customer service and they pulled up my reservation with all the details with no issue. Pick up and return of the rental car was hassle free, prompt and overall a good deal.

Date of experience: November 9, 2017
Washington
2 reviews
6 helpful votes
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Total Rip Off
November 5, 2017

Booked a car in Los Angeles and the agency Economy Bookings sent me to was a condo... the rental agency did not even exist! The car rental agency I used said I was the 5th or 6th person they had seen in a day who had been scammed by Economy. Bottom line... if you pay a deposit BEFORE you get the car... and the agency contact is in Eastern Europe... your rate is probably too good to be true. Total rubbish company... fought like the $#*!ens to get my deposit back. Beware!

Date of experience: November 5, 2017
Canada
1 review
1 helpful vote
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No customer service, wrote numerous emails and no reply, charged me for car rental and there wasn't a car... complaining and not even a reply, nothing at all not even a refund, total scam.

Date of experience: November 4, 2017
Malta
1 review
1 helpful vote
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Crap, $#*!e, bull$#*!, read all the reviews and make up your own mind... I wish the god I did.
Has a small accident, swerved to miss a motorbike coming around a bend on my side of the road and Iscraped a rock below the nearside door. Small scratch on sill.

I paid for the extra insurance with Economy Booking plus 1000 euros with the car hire company Budget to cover any damage. Economy Booking told me to pay this with a credit card and if no damage a full refund will be returned.

I was offered a refund of 930 Euros in one email and then I get an email today telling me that the refund is 317.15 Euro.

Sad to say it would have been better to have hit and possibly killed the biker, at least it would have been his fault... sad state of affairs.

Dont use this company.

Pissed off guy

Date of experience: November 3, 2017
Illinois
1 review
1 helpful vote
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Don't use this company or at least don't get their excess insurance.
I had a small accident and since I had excess insurance economy booking sent me an email they promising will refund me but THEY NEVER PAY.
I send many mails ans made a lot of calls, the always promise to pay me back buy the money doesn't com.

Date of experience: November 1, 2017
Albania
1 review
0 helpful votes
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At first I was worried about my choice when I read some bad reviews online. Actually I found it to be untrue or just bad reviews from the competitors with higher prices. The service was understandable, price was even better than the rental company usually gives for that type of car. Only thing you need to do is check your booking status online and cancel the additional services that they advertise and you are good to go. I had funds taken from my account for one additional service (insurance), but after contacting with the company through e-mail, I was quickly reimbursed.
I would definately recommend the company services - just be sure to stay updated on your booking.

Date of experience: November 1, 2017
Arizona
1 review
1 helpful vote
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I reserved a rental in July for pick up on October 1 2017. When I got to my rental company they had no rentals available. Called economy bookings to get another reservation from another company and they couldn't. They told me it would take weeks. To make matters worse they charged me a 50 dollar deductible. I'm still disputing these 50 dollars for a rental I never received.

Date of experience: October 27, 2017
Arkansas
1 review
1 helpful vote
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This company is horrible! The process in trying to rent the car itself is horrible and do difficult and the customer service was the worse!

Date of experience: October 27, 2017
Canada
1 review
1 helpful vote
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The Car Rental from Hell
October 23, 2017

Verve Car Rental LLC charged me $ 150,00 US for a tire that went flat. It was parked in the Parking Garage of the hotel I was staying at. When I discovered the flat, I contacted the rental company ( which was only 4 miles away) and asked for "Road Side Assistance". They refused and told my that it was my problem. I contacted AAA who came to the hotel and changed the tire and discovered that it had a nail in it. I had not driven one inch after noticing the flat and the nail could have been in the tire right from the start. My initial contract with ECONOMY BOOKINS went from $377,98 US to $ 662,86 US for 10 day rental. E Badorek

Date of experience: October 23, 2017
Georgia
1 review
1 helpful vote
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Really I want to thank the company for the good car and service which they have especially the man dealer for U-SAVE or sales man there in the airport his name Mohammad Kaadan I think he is a very nice man and he was on time there.

Date of experience: October 18, 2017
Georgia
1 review
0 helpful votes
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Car was ok
October 17, 2017

Our customer service woman was very helpful and made us feel familiar with the car in a short space of time. Excellent value.

Date of experience: October 16, 2017
Florida
1 review
1 helpful vote
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Scam and fraud
October 16, 2017

I booked a car to be picked up in Rome Italy last april, I paid in full with american express. I downloaded the voucher they sent to me via email and on the voucher it clearly says when I pick up the car to bring the following a credit card, visa, master card or american express. When I got to the counter in Rome Gold car rental advised me that they need to put a hold on my credit card which the hold would be removed once I returned the car of 200 euros, I had no problem with that and gave them my american express. The goldcar company informed me that they do not accept american express therefore they could not give me the car that I had paid in full with economy booking. I moved over to the next desk and rented a car from another company for double of what I had already paid economy booking. At that time i figured i will deal with it on my return to the US. Once here they would not give me a refund because they said I never showed up. I provided american express with the copy of the voucher they sent to me, and a copy of another rental agreement for the new car dated and time stamped the day and hour I was to pick up the car in Rome, American express after investigating send me a reply and a copy of the voucher sent to them by economy booking, the copy sent to american express is exactly the same as my voucher except that it omits american express as one of the card i must produce to the counter in Rome. They altered the voucher to their favor, I have tried time and time again and the answers are the same. It finally got to the hands of the florida attorney general, it seems I am not the only one. STAY AWAY FROM ECONOMY BOOKING,

Date of experience: October 16, 2017
Georgia
1 review
1 helpful vote
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Great experience with your rental car website and the rental! I will DEFINITELY use you again... and recommend you to others!

Date of experience: October 15, 2017
Georgia
1 review
1 helpful vote
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Great value, free upgrade. Was not made to buy extra ins, was advised by them to take a video in and out of the car so no questions at the end of rental

Date of experience: October 15, 2017
Washington
2 reviews
1 helpful vote
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Sucks
October 13, 2017

This company is a scam. This is a very deceptive conpany Do Not use them. Use any other company than them.

Date of experience: October 13, 2017
Germany
1 review
0 helpful votes
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Economy Booking is NOT professional. We book a car on Saturday evening for Sunday at 12.00 but unfortunately the mail didn't come to my inbox or to my spam folder before 12.00. I lost my trip, my booking in the hotel and my money due their unprofessional system. In addition to that fact, i sent an email with this problem and i kindly asked for my money back. Economy booking claim that they sent the mail on Sunday... I AM REALLY SORRY. YOU DONT WORTH MY MONEY AND YOU ARE NOT RESPONSIBLE.

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Car was good
October 9, 2017

Overall, I was really pleased with most aspects of the car hire experience. The car itself was in excellent condition and a pleasure to drive. Waiting time to be served was a little longer than I would have liked, however the staff were gracious, experienced and most polite. I will use this hire company again. Thank you.

Date of experience: October 9, 2017
Cyprus
1 review
0 helpful votes
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If you want to rent a car, definitely don't go with them! Time wasters, they don't even honour their bookings and the refund is next to a dream! Just happened on Oct 7th, 2017! Unless you want to spend days and nights to call their worst customer service department who will actually add nothing but more $#*! to their horrible services!

Date of experience: October 9, 2017

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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