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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

GB
2 reviews
1 helpful vote
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Worst experience I ever had. Price was ok but if you ever have to deal with customer service it is practically non existent, and very uniterested to deal with any issues. They never respond to any complaints.

Date of experience: October 8, 2017
Latvia
1 review
1 helpful vote
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Great speedy dropoff.
September 28, 2017

My experience was very good with Thrifty, I look forward to renting from you again. Everything went well from beginning (pick-up) to end (drop-off). I appreciate it! Thank you Greg

Date of experience: September 28, 2017
RU
1 review
0 helpful votes
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Обман с ценами.
September 26, 2017

Оплатила economybookings страховку, а потом еще и в самой компании аренды машины пришлось оплачивать страховку, так как никой связи между посредником сайтом и компанией аренды машин нет. Цена в итоге вышла намного дороже чем у других компаний. крайне разочарована. кроме того, сумма к оплате, указанная в электронном письме после подтверждения брони от economybookings никак не соответсвовала реальным ценам озвученным на месте при оформлении машины.

Date of experience: September 25, 2017
Spain
1 review
4 helpful votes
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Should come with a warning
September 25, 2017

I was redirected here from travelsupermarket. I had booked a car through them with a company called delpaso. I paid economy bookings for full coverage insurance on the car, and i was told this would cover all liability for damages with no excess. On arrival at the car company (del paso) i was told this insurance is not recognised and i would have to pay an extra 300 for THEIR insurance. I am not sure who the scammer is here (possibly all three), but i will never use any of them again. Their good names and reliability have no value anymore. Severely angry and disappointed.

Date of experience: September 25, 2017
Poland
1 review
2 helpful votes
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Disaster
September 22, 2017

This company is a disaster. I suppose to have a car in Poznan. They cancelled while I was on the train from Szczecin. I had my six family members with me and no car. I was trying to phone the company and had been waiting for 30 minutes listening to the music and annoying person trying to convince me that EconomyBookings care for me very much. I had to hire two taxes for two days before we left for Paris. Shame on you guys. I do not recommend your company to my friends! Worst car rental company ever is right!

Date of experience: September 22, 2017
GB
1 review
2 helpful votes
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Scam!
September 20, 2017

I was linked here from SkyScanner, where I was quoted a seemingly very good value price, which was the same once I had transferred over to EconomyBookings. I went through the process paid the original amount, and as you can see in my screen shots I was told "Final Price For Rental" but once I got the email confirmation you can see I was to be charged nearly 3 times that! I luckily paid the £17 extra to cancel for free. Never again.

Date of experience: September 20, 2017
Czechia
1 review
0 helpful votes
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Qick servise
September 18, 2017

Inititially given a car in lower group which I had to return next day to exchange for a car in the reserved group. Thereafter service was good.

Date of experience: September 18, 2017
Texas
1 review
3 helpful votes
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No car at rental location
September 12, 2017

Worst car rental company ever. No cars available at car rental location and I prepaid for the rental. No refund given, I had to file credit card claim fraud. Their customer service representative are rude and not helpful at all.

Date of experience: September 12, 2017
Italy
1 review
0 helpful votes
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The staff was very friendly, walked us to our car and she didn't have the car that we had booked and gave us an even better car! She was so awesome, can't remember her name but she was working late Sunday night (Aug 27th). Thank you for a great experience!

Date of experience: September 10, 2017
Italy
1 review
0 helpful votes
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No negative comment
September 11, 2017

Perfect car-VOLVO S40 and with the GPS and new one, it was clean and automatic. The price is good for this car.

Date of experience: September 10, 2017
Italy
1 review
0 helpful votes
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I have used your organisation for many years and i am thoroughly satisfied with the service that i have always recieved.

Date of experience: September 10, 2017
Italy
1 review
0 helpful votes
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Great service and excellent customer service care. My only problem is that it takes too long to reimburse my deposit. Still haven't gotten it back.

Date of experience: September 10, 2017
Italy
1 review
0 helpful votes
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We were able To get on the shuttle to the rental place but the van filled Up quickly and others had to wait for another van

Date of experience: September 9, 2017
Italy
1 review
0 helpful votes
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The customer service with Advantage Rent-A-Car was very great and the paperwork was a very smooth process. Customer Rep explained all detailed information in regards to car rental.

Date of experience: September 8, 2017
Italy
1 review
0 helpful votes
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Overall quite satisfied
September 8, 2017

Too many things that are missed to be written when you make a reservation. Like taxes and deposits. The system should automatically show you the amount of the deposit based on your age and the car.

Date of experience: September 8, 2017
Maryland
1 review
1 helpful vote
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False advertising
September 7, 2017

Lure you to their website, with a good deal (in my case $257), after you provide your personal info (name, phone #, email), the price jumps to $577 with mysterious description:
Payable today: US$ 257.15. Price for your rental: US$ 577.28

Date of experience: September 7, 2017
Arizona
1 review
2 helpful votes
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Read reviews just after making my booking and went to site to cancel my request, which hasn't gotten to reservation stage yet. It seems you are charged a minimum of 25 Euros (about 30 US dollars) for cancellations (much more if its less than 48 hours from pick up of vehicle). I had to agree to their cancellation policy to cancel (i tried calling them to resolve it but its after their business hours) and then immediately called my bank to ask them to block charges from the company. They had already charged the first portion so my bank (actually credit union) couldn't remove that, and I had to cancel my debit card, which wouldn't be a big deal except Ive just moved out of state so they have to mail me my new card, which will take over a week. As you can imagine this is a huge pain, and unfortunately this company already got some of my money, but at least any other charges they try to make won't go through.

I had wrongly thought this business was in the same country I am renting a car from and am located myself (United States) but they are actually in Latvia, so yeah good luck getting a refund from them. I'll be disputing the charge they made to my card with Visa if it isn't refunded.

Date of experience: September 6, 2017
Florida
1 review
0 helpful votes
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I am a happy customer.
September 5, 2017

This was a great price. I felt i got more for my money here. I paid twice as much for a lesser automobile last summer. I am a happy customer.

Date of experience: September 5, 2017
District of Columbia
2 reviews
1 helpful vote
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My husband booked a rental car for two weeks out of BWI airport using Economy Bookings. I read the reviews and was scared out of my mind. As soon as I received the tracking email, I called the company who would be providing the vehicle, they didn't have any record of my confirmation number, well that's because Economy Bookings had their own confirmation number then also provide one for the company who they have the deal with--stay calm. I called, they had my reservation. Got to the counter, easy peasy. This was a US domestic rental so I can't speak to international issues or customer service as I didn't have to call them. All in all, I am happy with the transaction, but the reviews made me very nervous. Would I use them again? Yes.

Date of experience: September 5, 2017
Israel
1 review
2 helpful votes
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We take car at crete," GreenMotion " company.
First: The attitude toward the people is bad.
2: They owed us more than we were supposed to pay.
3: They tell us to talk to: economybookings site.

Do not come to this company

Date of experience: September 4, 2017

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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