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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Ohio
1 review
3 helpful votes
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I have had nothing but positive experiences with eBay, i've bought numerous things ranging from four wheeler parts, bras, trees, school books etc. and i've been lucky to have never had a problem. One situation did arise once where I was selling an Ipod and a scammer tried to buy it off of me but I checked their feedback and knew immideately and halted the auction and that was that. I do know that some people have had bad expereinces that that is unfortunate, I wish they could give it another shot because i've gotten some really great deals and i've found it has much to offer!

Date of experience: June 17, 2010
Washington
2 reviews
19 helpful votes
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Ebay is by far the best auction site for many items on the web. I have been a member for several years. Over time, you learn how to avoid the bad sellers. As has been indicated, the feedback listings are a good way to avoid sellers you don't want to buy from. A few hints on making sure you always get your stuff quickly: Look for sellers with 100% positive feedback. This really isn't that hard on most items, I have found. READ the feedback. A lot of times people will provide a positive or neutral feedback for a seller who is somewhat sluggish in getting stuff shipped. I hate slow shipping, even when the item is sent within a day of you winning the bid. When buying a video game system, be careful. The best option is usually to buy from a seller who has an ebay shop and seems to have a rather large professional looking ebay listing. These sellers tend to sell hundreds of units and are generally the most reliable sellers of new items like this and used items.

Finally, ALWAYS use Paypal. If a seller does not accept paypal, something is up. It is the simplest and easiest method of paying for an auction won on ebay. It also has a very good dispute resolution process in case an item you pay for is never delivered. The fact that Paypal is owned by ebay makes it even better.

So simply put, avoid sellers with slow shipping, regardless of feedback... it can be deceptive, buy certain items from sellers with good looking listings, and finally ALWAYS use paypal to pay for your purchases.

Date of experience: June 6, 2010
California
3 reviews
8 helpful votes
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I just bought a used camera for the first time with Ebay. And, it was actually a pretty sweet deal. No hassle.

Date of experience: June 3, 2010
Indiana
4 reviews
7 helpful votes
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Very good website
June 2, 2010

Very good website. Sometimes it can be very cluttered, but you can still find great deals.

Date of experience: June 1, 2010
New York
1 review
4 helpful votes
Follow V S.
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They are an ebay company. They charge you a lot of money to sell your items (15%) but don't tell you that upfront. When you do sell something they don't pay you for one month after the sale. When i sold something and saw what a scam it was, i removed all my other items.

Date of experience: June 1, 2010
Illinois
1 review
3 helpful votes
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This pipe maker has lovely pipes. Unforutnately, if they burn out after the first or second smoke, the carver won't even contact the smoker who paid a fortune for the pipe. A pipe designer/carver with any sense of reputable business dealings would try to make the issue right with the smoker; especially for the prices he's charging. SMOKERS BEWARE!

Date of experience: May 28, 2010
Canada
7 reviews
33 helpful votes
Follow s z.
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I like eBay for shopping purposes and I can often find great deals. I have had problems when selling though, such as with feedback. If someone pays $3 for regular shipping, they give a 1 or 2 star rating on cost of shipping or if shipping takes one week (delays in Canada Postal services), then you get bad ratings, even though you have NO CONTROL over these issues. EBay should really change their policies because if (happened to me) someone buys two items from you and then thinks $4 is too much to pay for shipping from Canada to the US and it takes 10 days regular mail, giving you 1 and 2 star DSR, your account is restricted (when you get 2 one and two star ratings for one of the four DSR categories and you'll be unable to sell further items until the month passes and the bad ratings are "knocked off". To those people who do give bad ratings, it makes you want to ask them... WHY DID YOU PURCHASE from me if you think the shipping is TOO EXPENSIVE? I also get annoyed with the constant emails and papers from sellers demanding all 5-star ratings. I am slowly buying from other sites online for dvds, cds, etc. because I know I won't be harrassed to give positive feedback, even if I did not receive the right item, a damaged item, and have been refunded.

Date of experience: May 19, 2010
Washington
2 reviews
3 helpful votes
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They work much harder to keep you from getting scammed instead of scamming you themselves. Quibids.com scams you from beginning to end

Date of experience: May 3, 2010
Florida
2 reviews
3 helpful votes
Follow Terrence L.
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They were manipulated into removing my listing and would not review the circumstances. They flatly took the word of a liar and took action against me in this case without allowing my counter to the issue. What a joke watch yourself in dealing with e-bay!

Date of experience: April 24, 2010
China
1 review
3 helpful votes
Follow Wenfeng Z.
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Last time I bought a camera from ebay, the quality is just OK, but it's not as good as it said. And its transport is very late. I waited for a long time.

Date of experience: April 14, 2010
GB
6 reviews
13 helpful votes
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My little boy is nearly 2 and completely Timmy Time mad! So I saw a personalised Timmy Time T-shirt for 99p and postage was maybe a couple of pounds, I just recieved the T-shirt today and it is cute! It has a picture of Timmy and friends (he loves the owl - he says "hoot-hoot-hoot-hoot" whenever he comes on) and I think that it's great value if you have any children that are particularly into Timmy Time, as it saves money for their birthday gifts too..

Date of experience: April 14, 2010
GB
2 reviews
3 helpful votes
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The best site in the world if you are a buyer. If you are a seller... not so much

Date of experience: April 13, 2010
Illinois
45 reviews
344 helpful votes
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GREAT site
April 12, 2010

GREAT site.

Yes, there CAN be bad transactions, but I have been a longtime member of eBay and have NEVER encountered one.

SUGGESTIONS:
-Only bid/purchase items from sellers with 98%+ feedback
-Don't buy things from a brand new user
-ONLY use PayPal to pay
-ALWAYS read the entire auction before bidding. Don't blame the seller for only accepting Paypal, fees, or taxes that you did not know about because you did not fully read the auction first.

Being a smart shopper is a must with eBay. Do so and you'll have no problems.

Date of experience: April 12, 2010
Virginia
5 reviews
38 helpful votes
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I have sold somethings, but mostly bought.

I used to sell a lot on the site, but then they came of with this lame 5 star rating system, and if you get a 4 (good service) star average you can't sell. IT is really stupid, since a 3 star rating is satisfactory. The buyer doesn't know that anything less the 5 stars is bad for the seller.

From a buying stand point, I have been very satisfied 98% of the time, and like the buying experience on eBay.

Date of experience: March 27, 2010
Arkansas
1 review
5 helpful votes
Follow Kendra G.
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I have sold & bought on e-bay for going on 5 years now! Love ebay so much! The only catch is that you need to know how much the going rate is for the item you are looking for, because sometimes you can find GREAT deals and sometimes things are priced the same as at the deparment store (which is great for ppl who just like to shop online) but I use e-bay to find great items at a great deal!

Date of experience: March 23, 2010
China
2 reviews
8 helpful votes
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You can find some attractive bargains on Ebay, but too often they will end up in a quite normal price (after I read the top comment, I knew that there were some tricky sniping programs, no wonder it's hard to win those attractive bids). However I am quite pleased with their buyers' feedback section, which is a track record of the seller's performance in the previous transactions. I feel safe to buy from those sellers with most positive feedback.

Date of experience: March 16, 2010
Tennessee
2 reviews
6 helpful votes
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This site is awesome
February 9, 2010

This site is awesome. Been using it for almost 10 years now with absolutely no problems. Ebay is a tool, and like any tool you must know how it works. Ebay provides tons of articles and research on how to use the site and you should read them before purchasing. Use feedback scores to gauge seller authenticity. Be aware of shipping cost and payment methods. Also learn how reserves and "buy it now" works. Learn how to use it, and ebay can really make buying stuff fun and affordable. Some of the deals i have had frome ebay over the years have been nothing short of epic.

Date of experience: February 9, 2010
Colorado
3 reviews
7 helpful votes
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EBay metal building scam
February 2, 2010

EBay metal building scam - Christbilt aka Charles LaBoone has been running a scam that has taken the deposit of over a dozen people that we have located so far. 4 currently pressing suit in the amount of $31,500.00.

Sometime ago he did sell metal buildings but when Mueller would not sell to him any more per their Legal Dept. the scam began. He found all of us from his eBay listings. But did not have us purchase thru them, that way you can't post the truth on eBay and ruin the scam.

He goes thru the motions with contract, etc. seeming professional till he has your check in hand. Than the psycho behavior begins. Rants, name calling, whatever he can do to get under your skin to cause you to cancel your contract. He will either not give you a delivery date or will tell you New Years Eve 6 - 8pm. If he can't get you to cancel your order, he will cancel it. Than he informs you that you have given him so much grief that he is retaining your payment to him. It's that simple, than it's your job to try to get it back from him.

Google Christbilt and you will see a sampling of the complaints against him, and people you can contact if you have been taken by this man. The other victims can assist you.

Check out the You Tube clip of how Charles of Christbilt canceled a order for a metal building and kept the customers $10K deposit in this metal building scam:

http://www.youtube.com/user/christbiltinquiry

Date of experience: February 2, 2010
GB
3 reviews
5 helpful votes
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Great site
January 31, 2010

Great site. You can find anything you want on it. If its not ebay, it will be very unlikely for find it anywhere else.

Date of experience: January 31, 2010
Minnesota
1 review
2 helpful votes
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I ordered a phone from these guys through Ebay and was sent a phone that could not be activated. After wrangling with them for a week over the phone long distance, they finally admitted that they do not have any of the model that I paid for and tried to sell me a much more expensive phone. I was only able to get a full refund after the intervention of Ebay customer support. They seem to be engaging in some questionable practices and have awful customer service skills. I would avoid these guys like the plague!

Date of experience: January 14, 2010