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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Texas
3 reviews
20 helpful votes
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I really enjoyed my recent experience with Ebay. I had heard so much about Ebay that I went online, looked around for a while, and then decided to purchase a Dell laptop computer for my son, who was starting in college. I was realy excited about the "great deal" I got -a "slightly used, working" Dell for $284 with Windows XP, WiFi, etc. Imagine my horror. When my "great deal" turned out to be an old beat up computer with a burned out screen! After multiple unsuccessful attempts to resolve the issue with the computer company, Ebay stepped in and within 72 hours, had issued me a full refund plus shipping costs AND told me to keep the Dell laptop computer for scrap parts!

Date of experience: October 25, 2009
California
1 review
3 helpful votes
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Ebay is full of crap no checks no money orders what the heck those are the only ways i can pay good bye ebay

Date of experience: July 25, 2009
Louisiana
3 reviews
22 helpful votes
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I've had mixed experiences with E-Bay. One must be an educated buyer and a little psychic. E-Bay has a feedback system that I highly recommend any prospective customer to review before placing a bid or hitting the buy now button. PayPal is now the only form of payment accepted on E-Bay, it offers good buyer protection for online purchases. Now back to shopping... I can honestly say that I have yet to purchase any authentic Chanel items on E-Bay. The sellers list their items as authentic and promise the buyer that they're honest sellers and would never buy or sell a replica item. I've even had a seller tell me that a Chanel bag I purchased was confirmed authentic by MyPoupette.com (an online company that authenticates Chanel bags for a fee). You've guessed it, the bag is a fake. Don't be fooled by Chanel bags being advertised as vintage or rare bags because they too are most likely fakes. My suggestion to all designer bag fashionistas, if you truly desire an authentic designer handbag, only purchase one at an authorized dealer or a Chanel, Louis Vuitton, Hermes, etc. Boutique. Also, remember the golden shopper's rule, read the seller's feedback section, it is there to both inform and protect you the consumer. On the bright side, E-Bay has just about everything under the sun, so if you're looking for a hard to find item, E-Bay probably has it and several of them at a range of prices. Happy Bidding!

Date of experience: July 22, 2009
Texas
2 reviews
6 helpful votes
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Great deals!
July 16, 2009

Great deals! I use it to purchase components I need for my business & have had great success! Can't beat the costs anywhere else & you decide how much you are willing to pay for items. The sellers are wonderful too. I've also bought items for my kids & they think it's a great site too. One even tried to sell, was unsuccessful, but it was a no risk, no cost venture & wasn't disappointing. All-around great shopping site.

Date of experience: July 15, 2009
Alaska
1 review
3 helpful votes
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Getting tired of ebay allowing fraud... It's a great place for people who are trying to screw you to make money...! Ebay says your protected, but I don't see it. I understand the website is huge and hard to keep track of. But you'd think they'd try a little harder.

Date of experience: May 13, 2009
Illinois
18 reviews
107 helpful votes
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Really like the site up to a certain point. You will find pretty much anything at this place, the only I don't like is you can't really know if you're buying exactly what you're buying. Yea, the feedback system is a good thing but sometimes people that review it doesn't seem to know the stuff they got aren't exactly what they're looking for. Each person's standard's different. I buy games here and two sellers can have games listed as New but one came with it shrink wrap but when I open it you can tell it's been used via scratches and booklet having some kind of color stain. Yet the other one came non shrink wrapped, claiming it was opened to check it works, and the disc was perfect with no scratches, perfect booklet and even came with the ad inserts that usually comes with games now.

I found a couple eBay stores that I don't have to worry about buying from.

Date of experience: May 1, 2009
New York
18 reviews
45 helpful votes
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Online Buying
March 28, 2009

Online Buying - This site is an auction site. Its not hard at all to win items, its just that you have to make sure that what you by isnt a knock off. But overall id say it is a great site.

Date of experience: March 27, 2009
Illinois
1 review
4 helpful votes
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*******@ebay.com, *******@ebay.com, buythegreenfairy at ebay store - There are high levels pf absinthe liquid essence 35mg to 55 mg (us regulations 10mg) being sold through these ebay stores along with nitrous oxide capsules.

I never knew ebay was meant for business like this. Any teenage or child can access this stuff on the web, let alone on our streets. I totally am disgraced that ebay would even consider selling these illegal kits.

It was banned back in th 40's and has just been reintroduced to our country a few years ago and people are taking it to the limits with it.

They should not be allowed to sell on eby and have charges brought up against them.

Date of experience: February 25, 2009
Canada
1 review
3 helpful votes
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The best website in the world because they are honestly - eBay is the best website in the world they are free to small cost
They are honest and give you all education you need you can make money with eBay!

Date of experience: February 15, 2009
Ohio
9 reviews
48 helpful votes
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Great place for equipment - i love ebay great place to but camera equipment, i bought my tripod there and is as good as one in a camera store

Date of experience: January 6, 2009
5 reviews
26 helpful votes
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Mixed Bag
November 26, 2007

Mixed Bag. - Try searching for a digital camera on eBay. Too much choice, and you have to wade through crap and accessories before you find anything remotely close to what you're looking for. It's impossible to disginguish new stuff from used stuff, even though that's what the user wants an what eBay can easily facilitate if it listened or cared.

The My Ebay page is a disaster - a confoluted quagmire that tells me everything but what I want to know.

Still a good place to shop for records, especially rare and hard to find ones.

Anyway, a mixed bag. Consider how much time you waste on eBay, even if you do end up getting something close to what you want.

Date of experience: November 26, 2007