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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Pennsylvania
1 review
7 helpful votes
Follow Lauren K.
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My shopping experience has been great, but my SELLING experience has been AWFUL. I sold several books on there and half.com won't release the money into my bank account. Why? I do not know because there is no way to get in touch with them. You cannot call them, there is no online chat. You can e-mail them, but they don't seem to respond to e-mail, even though I've written to them multiple times, the first time being about a month ago, the second time being almost two weeks ago. All I know is that my account has been put on "vacation" and in order to get it off vacation you have to contact them, which is frustrating beyond frustrating since you can't actually contact them.

Date of experience: October 21, 2010
North Carolina
10 reviews
24 helpful votes
Follow Greg B.
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EBay is a buyers best friend. They will protect you and refund if you use PayPal. As a seller, there is no way to leave negative feedback for a bad buyer. (look at feedback left for others on a buyers page) The selling fees average over 10% plus 2.5% PayPal but still less than overhead of a physical store. Top Rated Sell designation levels the playing field for all sellers and is impossible to have if your aren't totally commited to accurate descriptions, good communication and fast shipping. It can be like walking on egg shells at times but still the best game in town.

Date of experience: October 19, 2010
New York
9 reviews
27 helpful votes
Follow GABBY F.
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Besides all the latest changes in this website, the people are always on, know good bargains, just realize you are utilizing a long time site that's been around. Buy from Top Rated Power Sellers, or those who do not have tons of Negatives.

Date of experience: October 12, 2010
California
2 reviews
8 helpful votes
Follow trojan c.
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Better than wavee and many of the other pay for bidding scams.

Date of experience: October 2, 2010
New York
1 review
1 helpful vote
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I'm furious
September 18, 2010

I'm furious. A buyer sold me an APC backup power supply. Weeks later, no delivery. Finally, I get it after 3 weeks and lo and behold, it doesn't work. I opened a dispute and by that time it was too late. Eventually a friend of mine opened up the APC to find a BRICK inside of it, with everything else taken out. WTF? $200 down the drain...

Date of experience: September 17, 2010
Massachusetts
1 review
2 helpful votes
Follow arod L.
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I will admit if you are a buyer there is no cheaper site. My issue stems from the selling aspect of the site. Through selling 1 item I earned "Payments (last 31 days)
Received $11.99", Yet I owed "Amount due as of Sep-10-10: US $8.05" and guess what... after that payment I still owed more!

Date of experience: September 10, 2010
Tennessee
3 reviews
5 helpful votes
Follow Rene K.
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Ebay has been growing so fast it is hard to keep up with all the sub categories and spin offs like ebay motors and half.com. Can't say I have always loved Paypal but the neutral party with your money is nice to have as a buyer or seller. Read the ratings of the buyers and sellers. Read the fine print. Insure your packages. Ask all the questions you have before the auction ends. I am hooked, and though we have an occasional dry spell... ebay patiently waits for you to return. I give them a 4 out of 5 star rating.

Date of experience: September 5, 2010
Georgia
2 reviews
1 helpful vote
Follow catherine i.
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Ebay is a real auction site. Drawbacks are you are dealing with real people and real people are not always truthful. Its MUCH MUCH better than trying to deal with Quibids, tho. That site is awful!

Date of experience: August 18, 2010
California
19 reviews
98 helpful votes
Follow Kasey P.
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I been using ebay for the last 9 years. I've gotten all kinds of things from it around the world for a cheaper price. I would have to say this much you really have to do your research before you get something from there. There are scammers on there sometimes. I have notified ebay about the sellers but all they ever say is they can't do anything about it. I, as a buyer should know better and should look into details before hand. Do watch out for that. Ebay doesn't really take sides. My overall experience has been pleasant with ebay. I been scammed couple of times but I took it up to paypal to get my money back, and they got me my money back. Ebay and paypal both do a great job at making sure that its users get a great experience out of it. Just make sure you don't get addicted to bidding like I did for a while, since its so cheap on there. Hahah...

Date of experience: August 16, 2010
North Carolina
2 reviews
5 helpful votes
Follow Ted M.
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Never ripped off, found many good items. Plus this is a real auction with money back guarantees.

Date of experience: August 6, 2010
Virginia
2 reviews
3 helpful votes
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It's pretty cool
August 5, 2010

It's pretty cool

Is the easiest way to find cool gifts or just nice items to own.
I've been a loyal user. And I am very happy.

You can look up all kinds of jewelry, clothes, electronics and get everything at better prices than any store.

This site's a winner

Date of experience: August 5, 2010
Texas
2 reviews
3 helpful votes
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I shake my head when I read reviews from negative buyers... READ the ad description. One time in 10 yrs plaus, I have truly gotten something that wasn't as described and the seller wouldn; t work with me so I contacted ebay. They fixed the problem, I git my money back, and they pulled the seller. I <3 ebay!

Date of experience: August 1, 2010
Canada
1 review
1 helpful vote
Follow Calvin A.
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As I Buyer, I give Ebay 5 Stars! As a Seller... 4. Ebay is a great site for great prices on everything and anything but just like others have said... READ THE FEEDBACK FIRST! I do a lot of business on Ebay and I've never had a minor dispute that wasn't fully resolved with a seller in a short period of time. I never had a major dispute as a buyer or ANY dispute as a seller. Just read the descriptions and give accurate descriptions and Ebay will work out just great. The Seller fees are a little higher than I'd prefer but all and all I do thousands of dollars of purchasing and selling, I have 100% and I'm very thankful for Ebay! My suggestion is to find sellers you've done business with in the past and go through them in the future, build a network of trustworthy sellers and you'll never have even a minor dispute on ebay. Hope this helps. P.S. S I won't purchase from anyone with feedback less than 98%-99%. Some people are just unreasonable but those folks are few and far between.

Date of experience: July 30, 2010
Georgia
4 reviews
4 helpful votes
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Go to eBay a lot safer than those penny bid sites...

Date of experience: July 17, 2010
Florida
6 reviews
21 helpful votes
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Ebay is one of the most useful deal finders out there. There is so much selection you can spend hours browsing and you won't get bored. There are many good deals and most things have a protection policy. The reason it is cool instead of heart is because there is a small chance you will get ripped of and need your money back. Also be careful not to over bid.

Date of experience: July 15, 2010
Oregon
2 reviews
4 helpful votes
Follow Pittawat N.
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This is the most excellent website I have been using.

The buyer protections are perfect!

Date of experience: July 15, 2010
Texas
2 reviews
2 helpful votes
Follow Fun Y.
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They will at least protect you morons from yourselves

Date of experience: July 12, 2010
Georgia
3 reviews
10 helpful votes
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I certainly recommend ebay, it's been a longtime favorite of mine for online auctions and also a great place to buy almost anything. If you make a purchase with paypal your transaction is also very safe and if you have any problems, you can also contact ebay directly.

Date of experience: July 9, 2010
GB
4 reviews
8 helpful votes
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I heard about ebay before but I am in England only little time. I have bought a lot of things now after my host family showed me what to do. I was so happy that everything has come quick - always on time so it is great. Problem 1 - I can't stop looking for new things to buy! 2. I don't have credit or bank card and need to sort this so I have to keep ask my host family to use their card and pay them. It is costing all my weekly pocket money!

Date of experience: July 9, 2010
South Carolina
2 reviews
1 helpful vote
Follow Denise S.
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Don't waste your time looking for a good scam at bigdeal.com, instead stick with a trusted auction site, ebay!
I have used ebay for a long time; as a seller and a buyer.
I think the deals were better a few years ago, but there are still good deals.
Atleast ebay doesn't charge buyers for bidding (like bigdeal.com at 75 cents per bid) and ebay doesn't charge fees to buyers! The seller fees may continue to climb but they are still good to the buyers!

Date of experience: July 8, 2010