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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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My shopping experience has been great, but my SELLING experience has been AWFUL. I sold several books on there and half.com won't release the money into my bank account. Why? I do not know because there is no way to get in touch with them. You cannot call them, there is no online chat. You can e-mail them, but they don't seem to respond to e-mail, even though I've written to them multiple times, the first time being about a month ago, the second time being almost two weeks ago. All I know is that my account has been put on "vacation" and in order to get it off vacation you have to contact them, which is frustrating beyond frustrating since you can't actually contact them.
EBay is a buyers best friend. They will protect you and refund if you use PayPal. As a seller, there is no way to leave negative feedback for a bad buyer. (look at feedback left for others on a buyers page) The selling fees average over 10% plus 2.5% PayPal but still less than overhead of a physical store. Top Rated Sell designation levels the playing field for all sellers and is impossible to have if your aren't totally commited to accurate descriptions, good communication and fast shipping. It can be like walking on egg shells at times but still the best game in town.
Besides all the latest changes in this website, the people are always on, know good bargains, just realize you are utilizing a long time site that's been around. Buy from Top Rated Power Sellers, or those who do not have tons of Negatives.
Better than wavee and many of the other pay for bidding scams.
I'm furious. A buyer sold me an APC backup power supply. Weeks later, no delivery. Finally, I get it after 3 weeks and lo and behold, it doesn't work. I opened a dispute and by that time it was too late. Eventually a friend of mine opened up the APC to find a BRICK inside of it, with everything else taken out. WTF? $200 down the drain...
I will admit if you are a buyer there is no cheaper site. My issue stems from the selling aspect of the site. Through selling 1 item I earned "Payments (last 31 days)
Received $11.99", Yet I owed "Amount due as of Sep-10-10: US $8.05" and guess what... after that payment I still owed more!
Ebay has been growing so fast it is hard to keep up with all the sub categories and spin offs like ebay motors and half.com. Can't say I have always loved Paypal but the neutral party with your money is nice to have as a buyer or seller. Read the ratings of the buyers and sellers. Read the fine print. Insure your packages. Ask all the questions you have before the auction ends. I am hooked, and though we have an occasional dry spell... ebay patiently waits for you to return. I give them a 4 out of 5 star rating.
Ebay is a real auction site. Drawbacks are you are dealing with real people and real people are not always truthful. Its MUCH MUCH better than trying to deal with Quibids, tho. That site is awful!
I been using ebay for the last 9 years. I've gotten all kinds of things from it around the world for a cheaper price. I would have to say this much you really have to do your research before you get something from there. There are scammers on there sometimes. I have notified ebay about the sellers but all they ever say is they can't do anything about it. I, as a buyer should know better and should look into details before hand. Do watch out for that. Ebay doesn't really take sides. My overall experience has been pleasant with ebay. I been scammed couple of times but I took it up to paypal to get my money back, and they got me my money back. Ebay and paypal both do a great job at making sure that its users get a great experience out of it. Just make sure you don't get addicted to bidding like I did for a while, since its so cheap on there. Hahah...
Never ripped off, found many good items. Plus this is a real auction with money back guarantees.
It's pretty cool
Is the easiest way to find cool gifts or just nice items to own.
I've been a loyal user. And I am very happy.
You can look up all kinds of jewelry, clothes, electronics and get everything at better prices than any store.
This site's a winner
I shake my head when I read reviews from negative buyers... READ the ad description. One time in 10 yrs plaus, I have truly gotten something that wasn't as described and the seller wouldn; t work with me so I contacted ebay. They fixed the problem, I git my money back, and they pulled the seller. I <3 ebay!
As I Buyer, I give Ebay 5 Stars! As a Seller... 4. Ebay is a great site for great prices on everything and anything but just like others have said... READ THE FEEDBACK FIRST! I do a lot of business on Ebay and I've never had a minor dispute that wasn't fully resolved with a seller in a short period of time. I never had a major dispute as a buyer or ANY dispute as a seller. Just read the descriptions and give accurate descriptions and Ebay will work out just great. The Seller fees are a little higher than I'd prefer but all and all I do thousands of dollars of purchasing and selling, I have 100% and I'm very thankful for Ebay! My suggestion is to find sellers you've done business with in the past and go through them in the future, build a network of trustworthy sellers and you'll never have even a minor dispute on ebay. Hope this helps. P.S. S I won't purchase from anyone with feedback less than 98%-99%. Some people are just unreasonable but those folks are few and far between.
Go to eBay a lot safer than those penny bid sites...
Ebay is one of the most useful deal finders out there. There is so much selection you can spend hours browsing and you won't get bored. There are many good deals and most things have a protection policy. The reason it is cool instead of heart is because there is a small chance you will get ripped of and need your money back. Also be careful not to over bid.
This is the most excellent website I have been using.
The buyer protections are perfect!
They will at least protect you morons from yourselves
I certainly recommend ebay, it's been a longtime favorite of mine for online auctions and also a great place to buy almost anything. If you make a purchase with paypal your transaction is also very safe and if you have any problems, you can also contact ebay directly.
I heard about ebay before but I am in England only little time. I have bought a lot of things now after my host family showed me what to do. I was so happy that everything has come quick - always on time so it is great. Problem 1 - I can't stop looking for new things to buy! 2. I don't have credit or bank card and need to sort this so I have to keep ask my host family to use their card and pay them. It is costing all my weekly pocket money!
Don't waste your time looking for a good scam at bigdeal.com, instead stick with a trusted auction site, ebay!
I have used ebay for a long time; as a seller and a buyer.
I think the deals were better a few years ago, but there are still good deals.
Atleast ebay doesn't charge buyers for bidding (like bigdeal.com at 75 cents per bid) and ebay doesn't charge fees to buyers! The seller fees may continue to climb but they are still good to the buyers!
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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