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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Florida
5 reviews
6 helpful votes
Follow John M.
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I've been using ebay for years. I shop for specific items that I can't find in my local store.

I would say if you can get it at walmart you shouldn't buy it on ebay.

I've have over a hundred positive reviews and have had only one trouble with my purchase and ebay was able to refund my money.

Great service.

Date of experience: May 9, 2011
California
4 reviews
15 helpful votes
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Been an ebayer for quite a few years. Enjoy finding good stuff. Also, plan to sell soon! I find Ebay to be a reliable site and I've had VERY few problems.

Date of experience: May 8, 2011
DO
1 review
2 helpful votes
Follow Ricardo R.
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No problems yet, they are a trusted page, i bought a lot of parts for my car and never got issues.

Thanks Ebay!

Date of experience: May 6, 2011
California
4 reviews
10 helpful votes
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I'm sick and tired of ebay. Their site is too hard to use and they keep displaying product from other countries when all I want to see is products shipping from the US.

Date of experience: May 6, 2011
GB
25 reviews
113 helpful votes
Follow John H.
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Ebay is an excellent well put together site. There is a basic search engine on the home page and options to view various different categories.
The users can sell or make bids for items and the site is constantly updated with new prices and new auctions. The site works very quickly considering there are around 100 million users.
My only criticisms are:-
It is difficult to get in touch with anyone to phone or speak to anyone.
It is very addictive - its like having a shopping centre in your living room.
As with any auction sites> They can attract scammers. However eBay takes security very seriously and transactions always require a secure server.
Generally on the whole - Marvellous.

Date of experience: May 2, 2011
Ohio
9 reviews
18 helpful votes
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EBay gets a Meh from the seller side, but heart from the buyer side... Fees then fees then more fees.

For selling:
Pros: Tons of buyers use eBay, and the messaging system is very helpful and useful.
Cons: Fee to list your item, Fee when you sell your item, then another fee from your profits when you receive payment on paypal. Selling high priced items have entirely too high of fees. To sell a camcorder, I had to pay over $70 in fees + paypal fees.

Buying: Tons of sellers mean that they fight for lowest prices. Very possible to get really good deals in auctions.
Cons: A LOT of Chinese knockoffs make it hard to find authentic items especially on clothing and sports merchandise.

Date of experience: April 23, 2011
New York
109 reviews
1121 helpful votes
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I've bought a few books - received them in the conditions the sellers described and am quite fond of them. In trying to build up a collection of artbooks, for example, you can often find them in good condition on here without having to shell out 2x the price for new. I think the important thing to note is to look at the sellers' feedback and %, just like eBay or the sellers on Amazon.

Date of experience: April 21, 2011
Washington
2 reviews
3 helpful votes
Follow Rob W.
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EBay is not what it used to be. I've bought and sold over 50,000 items on eBay so I have a lot of experience with this. The prices you could get both as a buyer and seller were great. Now it seems like you can buy just anything you want cheaper on Amazon. Oh well.

Date of experience: April 20, 2011
California
4 reviews
6 helpful votes
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I started using ebay approximately 10 years ago as a buyer. Then as a seller. It's a good website... I've got many good deals, few bad deals because I'm really picky 'trusting' my seller.

You need to do some research 'from whom' you're going to buy your item. If they have zero feedbacks and no history at all. It's kinda risky to buy from that person. I like reading the seller ME page. And see what they say about themselves.

Just be very careful and know when to stop bidding. Coz otherwise instead of saving money. U'll end up losing money. ALSO. Know the 'retail price' first before thinking an item is CHEAP. Coz with all those bid war. People forget that the item end up cheaper if you just go to the store and buy it there, they get caught up with the 'bidding war' and want to win the item so bad w/out thinking that the price starting to pass the 'retail price'..

Date of experience: April 15, 2011
268 reviews
1800 helpful votes
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I'll admit it
March 27, 2011

I'll admit it - I use Ebay to buy strawberry shortcake figurines, my collector's item of choice. It's my little secret that's not so much a secret anymore. Anyway, I can't find a better place, other than a little store I used to frequent in Austin called Kids & Cats, than Ebay to get these items. And I think because not a lot of people are into Strawberry Shortcake, I get the good deals.

Date of experience: March 26, 2011
Kentucky
8 reviews
15 helpful votes
Follow Harold K.
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The charges are gettimg out of hand plus paypal charges make it expensive for one time sellers or infrequent sellers. There are deals to be had for buyers. The e-Bay dream is that HUGE profit for the seller and the best bargain for the buyer, rarely does it work that way. It is better if you are an e-Bay shop owner. Otherwise Amazon.com is much better.

Date of experience: March 26, 2011
Washington
4 reviews
5 helpful votes
Follow Trisha O.
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I have been an avid buyer and seller on eBay since 2004. I have only had a couple of bad experiences, but with PayPal buyer protection as well as eBay's reporting systems in the help section, those experiences were resolved with both parties being happy with the results. I can teach anyone how to buy or sell on eBay successfully. Look me up under username dospalomascantina and check out my feedback record. This site is trustworthy.

Date of experience: March 20, 2011
Utah
24 reviews
151 helpful votes
Follow Gun S.
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I've purchased a few things on ebay.com and out of all the experiences, have only had 2 bad ones.

Once I bought a computer, which the seller completely lied about the os that was installed, ram, etc. (Finally resolved but I lost $60 in the deal).
Once I ordered a software upgrade and the seller claimed "We're out of what you ordered so we sent you this instead" (Meanwhile they sold 8 more of what they were "out of", while I was getting my dispute resolved)

I now will order from ebay but I set myself a limit, $25. The amount one could easily blow going out to eat or to the movies. That way, if the deal goes south; I just "watched a lousy movie".

I recommend ebay.com because you CAN find some unusual and interesting items there, that you may not be able to find elsewhere.

I haven't sold anything on ebay (though I have taken things to an ebay store where they sold them.) Therefore, I can't comment on the selling aspect of the site.

Use it, but be cautious.

Date of experience: March 14, 2011
GB
2 reviews
8 helpful votes
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Full of idiots who don't read descriptions then give bad feedback when it's not what they wanted. Idiots that buy one item and expect the total amount available to buy. These idiots give you bad feedback and you can only give the bad buyer positive feedback, hardly fair on the people trying to make a few quid selling their things.
Customer service is terrible, very few humans to help 95% of it is machines.
Ebay charges £15 a month for one shop and you still pay 20p per listing and at the end of the sale they take 10-20%!

It's a shame it's fame has carried it's use on, although fame has made it the biggest auction site, it happens to be the worst!

Give CastOff or Ebid a chance they know how to treat Buyer and Seller alike.

Date of experience: March 13, 2011
Florida
2 reviews
8 helpful votes
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Use to be a power seller there. Then with all the changes... DSRs... angry buyers... HIGH fees... I left.

Date of experience: March 13, 2011
Canada
5 reviews
28 helpful votes
Follow Nolan M.
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I have been buying on ebay for a decade now. I remember buying my first own computer when i was just a kid.

Ebay is still a good place to find good deals, but u just have to be aware of scams, frauds, and bad sellers. Just like in real life, if it's too good to be true, then walk away!

Most of the stuff i buy on ebay is cheap stuff coming from china. I don't have high expectations and am very rarely disappointed.

Date of experience: March 3, 2011
Florida
6 reviews
17 helpful votes
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I love this site!
February 26, 2011

I love this site! You can find almost anything that your looking for. My husband calls me Ms. Ebay cuz I'm always on it. I'm not gonna lie sometimes I get disappointed, specially around the holidays cuz they try to sell thing that are out of stock but I'm an Ebay fan overall.

Date of experience: February 25, 2011
New York
1 review
2 helpful votes
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Well what else could you say about ebay. I been shopping online for the last 5 years always found the best deals on ebay. They are the cheapest from any web site you will find on the web. From hundreds of items i bouget from there never had any problems always buy from trusted members with high feedback score

Date of experience: February 23, 2011
Virginia
26 reviews
213 helpful votes
Follow Marie C.
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I've been a member of ebay for more than 10 years and I've managed to do very well in buying and selling on ebay. Sometimes the shipping charges are outrageous but shipping charges are posted by the sellers.

I like the fact that we are buyer and seller protected but their charges to the seller are getting larger and larger as the years go by. The best way to pay or get paid with ebay is through pay pal but they also have charges to the seller.

One thing I would recommend is to not buy shoes on ebay. Usually they are seconds and don't fit correctly.

Make sure, before you buy, to read each seller's feedback list. Sometimes it's worth it to spend a little extra on something that is listed by multiple sellers to know you are buying from a good and reputable seller. Just yesterday I had that choice and chose to spend an extra $10 on something because that particular seller had 100% positive feedback.

All in all, my experience with ebay has been a good one.

Date of experience: February 22, 2011
Pennsylvania
14 reviews
21 helpful votes
Follow Meg G.
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First of all, I have never been ripped off by a seller on ebay in the 10 years that I have been using it. My issue is with the ghost bidders, you know, those names that have a letter, ****, then letter. I avoid those sellers every time and look for honest to goodness humans auctioning/selling a product with real people bidding/buying.

Date of experience: February 17, 2011