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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New York
4 reviews
12 helpful votes
Follow Tray R.
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Does anyone buy international stuff from japan or china there. I would like some stuff, but don't want to be ripped off.

Date of experience: February 16, 2011
Illinois
2 reviews
12 helpful votes
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Love this site, but don't expect to retire selling on ebay unless you have amazing margins and enough volume to justify using a packaged pricing plan through ebay. Auction fees will eat at your bottom if you pay as you post, do the math and make sure you are actually making money when you sell on this site.

Date of experience: February 12, 2011
Washington
27 reviews
165 helpful votes
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I have een using ebay for quite a few years. I love it. I have had great experiences and have saved alot of money. I have been burned once, but off all the things I havew bought on there, I don't hold that against them.

Date of experience: February 4, 2011
Virginia
7 reviews
33 helpful votes
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Find the right seller and you hit a jackpot! Just watch out. My mom's and my philosophy are to buy low, sell high. Why not? What's there to loose? Well, a few dollars.

Give yourself a limit and STICK TO IT! Don't get upset when someone outbids you. You can offer a max bid and let eBay do the rest! I love it. I set up a $5.00 max on most itms, and if I really need/want/can use it, I bid aggressively. If it's something that's wholesale, other things WILL show up!

Don't be afraid to buy overseas, just not if you don't want to wait long. I like to think of it as glorified gambling, but you typically get something awesome if you play your cards right. :)

Date of experience: February 3, 2011
California
5 reviews
13 helpful votes
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Best deals around!
February 1, 2011

Best deals around! 40+ purchases with only a couple of hiccups. A lot of free shipping too... So cool

Date of experience: February 1, 2011
California
11 reviews
55 helpful votes
Follow johhnyfive m.
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Very good site to buy just about anything. Much better than amazon.

Date of experience: January 15, 2011
Virginia
3 reviews
5 helpful votes
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You half to watch out for what iteams you bid on, but if its not too good to be true then its real, but if you think you can get 20 bare escentuals eye shadows for $15, then its not the real thing.

Date of experience: December 20, 2010
Kentucky
2 reviews
2 helpful votes
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I've purchased many things from them & always was very satisfied

Date of experience: December 10, 2010
Australia
37 reviews
210 helpful votes
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I'm only using eBay as an example because it has one of the largest networks swarming with consumers and merchants. Security isn't that tight, the user buys and bids at their own risk, thousands upon thousands of people get ripped off this i have experienced, consumers always check for signs.

Image quality and origin
Pricing
Communication with merchant
Feed back and rating
Location
Product info

Observe all the above when looking to buy, if a merchant is 100% honest they should pass all signs of illegal or dishonest dealings.

I bought a jacket from china my first mistake second mistake not checking origin general sizing chart third mistake they didn't really answer my questions in depth and had language difficulties of course these aren't dead give aways but they are a concern which i should of noticed, the jacket arrived, the jacket was gigantic not the jacket they had advertised in the photo not even close and the merchant cancelled the account straight after the deal was closed. EBays a great place still you just gotta be aware i feel my greatest reason for being on sitejabber is to offer advice and inform. Lest we forget. Common sense.

Common sense isn't seen as a viable code of truth because the government have done well to associate it with confusion, miss guided judgement and paranoia, used by governments for years to cover up or keep secrets that blind the public from the truth, issues like war and WMD missions UFO sightings. Did you see it? Yes i saw it! No you didn't your crazy ok i must be crazy. Tainting the concept of common sense.

Your probably asking yourself right now whats this guy on. Nothing.

Date of experience: December 8, 2010
Washington
1 review
14 helpful votes
Follow Tom P.
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Lets face it, eBay is the world's flee-market! They don't like to think of themselves this way but it is true. Think about it... You can find almost anything you are looking for and most of the time a lot less.

About 6 months ago, we needed a part for our home heating system. The part was about $199.00 locally. We found it on the web for $119.00 and was about to purchase it (thinking we were saving $80 bucks!) when I decided to check eBay. EBay had one for $36.00 and another for $17.95! A savings of $182.00 over what I found locally. Also found a new A/C compress for my truck for $80.00 when Autozone wanted $249.00.

How can anyone not like eBay? I have never been let down as a buyer of ebay items however, as a seller, we have had our share of "problem customers" because they do not read the complete description in the ad.

The only problem I have with eBay itself, is once you get use to it and how it works they change something! They use to show the bidder's user name. I could watch that name to see if it was a fake ad or a shill bidder. You can't do that anymore since they no longer display the bidder's user name (they do show it to you if your are the seller of the item).

Anyway, just remember to read the complete item description and if you see a $1000. 00 item getting ready to sell for $25.00, be afraid, very afraid... It's a scam item and they want you to send them money using Western Union (which eBay advises against...) or to PayPal them to a different email address. Hackers do this because they have hijacked someone sellers account and need you to send the money to a different PayPal account - not the hijacked account's Paypal account.

Good Luck and Happy Bidding!

Date of experience: December 5, 2010
Georgia
2 reviews
6 helpful votes
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Can't complain about eBay. I own a small cell phone repair shop and purchase all the hard to find repair items I need from eBay. Make sure to log on to Fatwallet.com first before using eBay, so you get even more cashback than the standard eBay Bucks!

Date of experience: December 5, 2010
Pennsylvania
4 reviews
3 helpful votes
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No fee for buyers
December 4, 2010

No fee for buyers. Fees are for sellers. I'm an occasional seller, so I wait for Ebay's promotion of "free" auctions, and only then do I list for no fee. I still pay Paypal fees, but that's okay. This auction site is better than Quibids.

Date of experience: December 4, 2010
Oregon
2 reviews
1 helpful vote
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Ebay is definately better tha QuiBids - stay away from quibids (see my review).

Date of experience: November 27, 2010
Texas
2 reviews
3 helpful votes
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Know ahead of time the highest bid you would place and then forget it. Your other choice is to sit in front of the computer and get caught up in the excitement of bidding and end up paying more than you intended.

Date of experience: November 26, 2010
California
5 reviews
18 helpful votes
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Nice website, really good stuff, pretty much anything you wanna buy and you can also sell too!

Date of experience: November 20, 2010
New York
2 reviews
2 helpful votes
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I love this site
November 19, 2010

I love this site. I've had very good luck with everything I purchased. I always check the sellers' ratings before I buy and the service is excellent.

Date of experience: November 19, 2010
Texas
2 reviews
4 helpful votes
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I was a faithful user of ebay for many years and never had any problems with them until they started changing everything. I had always sold handbags (authentic) had 100% feedback from all my customers and then they started removing my listings and eventually suspended my account. When I asked then why they said someone reported me for selling fake bags. Now seeing as how I have 100% feedbag from more then 700 satisfied customers I was outraged. And there is nothing I can do about it.

Date of experience: November 9, 2010
Ireland
12 reviews
37 helpful votes
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Ebay is a far more reputable and trustworthy site than iOffer!

Date of experience: November 9, 2010
Virginia
7 reviews
19 helpful votes
Follow Ken k.
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As a 11 year veteran of the site, I have noticed that over the past several years the site has leaned to the direction of the buyer in all aspects, this has made it difficult for alot of sellers to maintain their same business(some buyers are out there to take advantage of you) but ultimately the more accountable that you hold the sellers, the more comfortable the buyers will be. I don't agree with some of the politically driven policies, nor with the way ebay protects itself, but over all, thumbs up. No where else can you sell to the same size of audience, as you can on ebay.

Date of experience: October 26, 2010
Hong Kong
7 reviews
20 helpful votes
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Ebay has always been my top site to look for hard-to-finds. But it's very complicated and discouraging to sell- policies are extremely unfavorable to sellers. But I must admit it's definitely a place with plenty of surprising great deals for buyers.

Date of experience: October 23, 2010