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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Illinois
11 reviews
44 helpful votes
Follow Thea E.
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From an ebay buyer's point of view...

If you know what you're doing in e-bay (aware of ebay's terms and conditions, sellers feedbacks, sellers terms and conditions, the good ole fine print, ect) you'll do fine or even great in ebay. Everybody's protected in ebay, so if you want to buy something outside of ebay' terms, don't do it. If something goes wrong, you're on your own.

I've been an avid ebay buyer for a while, I haven't gotten any problem so far. I'm still enjoying surfing and buying from ebay.

Date of experience: July 23, 2011
France
23 reviews
73 helpful votes
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Ebay is the best AND the worst thing ever.

Best: You can shop and have great deals worldwide.

Worst: There are scammers in buyers and sellers.

Last advice:
Get the best of ebay... always check before bid/buy and please do not have the same password for ebay and paypal accounts...

Please -no vote- thanks

Date of experience: July 23, 2011
Texas
3 reviews
2 helpful votes
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I've been a constant user of eBay - both as a seller and buyer and having said that, let's look at why I didn't give them a 4-star rating:
1. EBay is the land of fees. If they can find a way to charge you a fee for it, they will. I'm kind of surprised they don't charge a "log-in" fee for every time you sign in. Maybe they just haven't thought of it yet.
2. If you're selling, don't sell things overseas! The only items I've ever had that have supposedly gotten lost have been items shipped overseas - and I question whether or not they were really lost - and those have all been $50+ items. Hmmmm
3. As a rule, if someone has a low feedback rating (less than 100), it's probably best to steer clear of them for bigger ticket items, but give them a chance - everybody started out with a 0 rating at one time or another. Just order a small items initially and see how they perform. The seller will appreciate it and you might find someone you want to deal with again in the future.

Overall, no real problems with eBay other than the overseas sales and the fees - they really do need to cut down on those!

Date of experience: July 11, 2011
New York
4 reviews
2 helpful votes
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I have recieved product after product with no problem at all! Some of these products were over 150$.

Date of experience: July 3, 2011
West Virginia
2 reviews
2 helpful votes
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Love them just look at there stat and then bid has so much bidding and winning

Date of experience: July 1, 2011
Belgium
8 reviews
19 helpful votes
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Me and my friend started selling his unopened birthday present ties on ebay. Some were 300 dollars new and others were rare. The one problem we have ever had was when someone bid 150 for a 150 tie and they won it (of course). But then ebay pulled them off the site because they were selling items illegally. We had to sell it to the second highest bidder at a price of 115. No problems with buying stuff ever though. So buy away, but always do research to see if the product actually exists.

Date of experience: July 1, 2011
Argentina
7 reviews
31 helpful votes
Follow Ma F.
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I've never had any problem with any of my orders but always remember to pick sellers with good reputation, read the reviews and use paypal as payment method.

Date of experience: July 1, 2011
NL
10 reviews
35 helpful votes
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This site is very bad, never received goods, neither refund, eBay is very bad at emails and would not trust them, seems like a
Kids could run this site better, and why do you have to pay by paypal, they are not safe and would rather pay by card my self just as safe and better service

Date of experience: June 23, 2011
Virginia
5 reviews
8 helpful votes
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EBay is the original online auction site, its tuff to be a seller now because of all the fees but I have always had a good experience buying.

Date of experience: June 21, 2011
Arkansas
8 reviews
78 helpful votes
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On eBay I was able to purchase items not found anywhere else. For example, a radio/cassette player for a 15 year old car. I was able to contact the dealer, who wanted over $300 for a replacement radio for my car.
I was able to purchase a refurbished radio/cassette player from eBay for $35. I paid $20 to have it installed in my car. Other than not having a light, it's still working great after almost 5 years.

Date of experience: June 18, 2011
Virginia
11 reviews
82 helpful votes
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Ebay is really good for buyers, but I think it's a little unfair to its sellers.

I was looking into buying a certain product and found a really affordable seller, however when I looked into the seller before I made my purchase, I noticed that their review wasn't fully 100%. One of the people who gave them a negative review really seemed almost vindictive and mean, and it went against a lot of the other good reviews. Thank God I overlooked that review! I purchased my product from them anyways and honestly, I couldn't understand that one negative review! But poor company! Their rating got knocked so much! And it seemed so unfair!

So I think its reallyyyy convenient and awesome for buyers, but sellers beware!

Date of experience: June 18, 2011
Florida
11 reviews
38 helpful votes
Follow Betsy G.
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Ihave used this site extensively with much satisfaction. I try and always buy from a trusted seller, tho.
Only bad experience is when something looks too good to be true-it is. Like buying Ralph Lauren polos for $19.00-incorrect sizing. My bad.
Would recommend this site, but checkk out sellers credentials.

Date of experience: June 18, 2011
California
1 review
17 helpful votes
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I have been an Ebay Seller off and on for years now. Last year I took it serious to help pay for my two daughters college. Ebay was a second job that became such a dissappointment. I am a great seller with over 1100 feedbacks most from this year and last year. I was a powerseller and a top rated seller. I worked hard to take care of my reputation and business. All it takes is less than one handful of people to lie or steal from you and you loose your power seller and top ratings. Lakelandgifts is my ID check it out feedback has been great, but if you as a buyer leave less than 5 stars than Ebay dings the seller and eventually limits the number of items you can sell. I have over 1100 satisfied customers, this doesn't matter its the tiny few people Ebay listens too. The majority getting thrown under the bus for the small minority. Ebay limited me on the number of items I can sell to only 70 per month. All because of a few and I mean few like 7 people in a one year total that left me less than 5 star ratings. I have called Ebay 3 times and NEVER have they satisfied me with this problem or any other problem. Even an outright lie from a buyer and proven as a lie did not matter. Ebay is NEVER for a seller. As a buyer you get all kinds of help etc. Without sellers there are no buyers. As more and more great sellers experience the new system changes which began in April 2011 and all the fee increases, you as a seller will see their bottom lines disappear. I have never in my life experienced a more greedy company than Ebay. They need to go back to their grass roots and remember where they came from. I am looking to sell somewhere else and its sad that many of my great customers are suffering because of Ebay's limits and changes. It not only hurts you the seller but eventually you the buyer in the long run. With the new fee increases Ebay and Paypal are taking over 15% of your total selling price plus shipping and don't forget the crazy insertion fees. I enter everything into Quicken to see my bottom line, and it has decreased tremendously. I need to sell elsewhere I hear Ebid.net is catching on, if thats so may God Bless them. Thanks and I hope this helps you as a seller looking to sell items online.

Date of experience: June 4, 2011
Florida
1 review
3 helpful votes
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Takes forever to get paid, high commisions, and no 1800#, no live chat, just poorly communicated emails. They don't have a 1800# because they know they suck. Use Ebay to Sell(or anyone else for that matter).

Date of experience: June 1, 2011
MD
3 reviews
5 helpful votes
Follow Jusper G.
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It's easy to be a buyer over there, however being a seller is not good. At least I didn't like my experience as a seller, thus I prefer local garage sales rather than online auctioning.

Date of experience: May 30, 2011
Arizona
3 reviews
11 helpful votes
Follow David H.
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I still use eBay, but only with caution. I will never buy software through them again, though.
I run a website company, and would buy copies of the Dreamweaver software our content writers use, but my last three transactions were both pirated versions. On one, the seller refunded my money. The third one is what earns eBay my $#@! Rating, because eBay let him get away with manipulating the system and cheating me out of my refund. As soon as I discovered it was a pirated copy, I lodged a complaint with the seller. He didn't respond right away, and when he did, eBay didn't tell me until several days before the dispute period was about to expire. I sent back the software according to their instructions, but the seller then delayed his response until the dispute period actually did expire and I was left with not even a pirated copy of the software and he had my money. I hollered at the eBay people, but they just brushed me off.
So watch for incredible deals on "new" software and just pass them up. EBay will not stand behind you. These shysters will just close old accounts when they get bad reviews and then open new ones.

Date of experience: May 27, 2011
New York
4 reviews
17 helpful votes
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After my ebay account got hacked, it was a nightmare to reach and work with customer service of ebay and paypal (since the payments are linked). When I posted my dissatisfaction on paypal my paypal account was frozen with all the money in it in retaliation.

There is a reason why Amazon is rated far better here. Avoid the security risks and retaliations by ebay and paypal, and get to Amazon. I have moved all my online purchases there and could not be happier with the products and the service.

Date of experience: May 26, 2011
New York
2 reviews
3 helpful votes
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I have been using E-Bay for 4yrs. I have had but 2 bad items a used computer processor had pins that were bent the seller gave me a refund then there was an XBox360 that I sent to a repair service that I purchased when it was returned it worked for about a minute when I contacted the seller he wouldn't give me a refund so I contacted Paypal they give me a refund E-Bay has just about everything but it's just like any other store you have to check for the best price as far as ordering things from a foreign country I have never had a problem Have A Great Day Chuck

Date of experience: May 21, 2011
Sri Lanka
26 reviews
54 helpful votes
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I have been using ebay since 4 years. Already purchased more than 20k value products ( books, service, sites, scripts, etc) from ebay. Payment & Delivery 100% Safe. Recommended marketplace for all online sellers & buyers.

Date of experience: May 20, 2011
Germany
4 reviews
17 helpful votes
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Ebay used to be better. They gradually raised the committion rate and currenlty is like 7% for ebay and 7% for paypal. Basically, they ebay gets around 15% of the sold value. Worse than that there are many people who sell items that do not work and ebay's support for these type of issues get worse every day.

Date of experience: May 20, 2011