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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

District of Columbia
19 reviews
83 helpful votes
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Great site, although things aren't as cheap as they were at the start.

I would suggest that you only use paypal to pay for your items, with all their added security you're less likely to fall for any scams, not that I have ever encountered one, its mostly the media scare-mongering again!

Date of experience: September 1, 2011
Albania
3 reviews
3 helpful votes
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I have had some bad experiences on my purchases through ebay but that was on sellers part. Whenever i asked ebay to interne they acted. You just have to wait and follow correct complaints procedure!

I'm buy it now user, i still use ebay and its one of my favorite shopping sites!

Date of experience: August 31, 2011
Virginia
14 reviews
43 helpful votes
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Ebay has come a long way. From great bargains to great scams. This is not for buyers who does not research a product's authenticity before buying. I still recommend this site because a lot of stuff here are very cheap.

Date of experience: August 29, 2011
Hawaii
3 reviews
14 helpful votes
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I don't do much buying or selling on e. Bay for two major reasons. 1) They have a complicated and unclear system of placing ads to sell, also getting messages to sellers or buyers. 2), they limit customer payees to use only PayPal, which is also complicated to use, and who I do not trust. Corporate, fat assed E-bay personnel need to take a day trip to the Audiogon.com Headquarters to see how to run an efficient internet trade mar, t that is also simple to use. BTW, Audiogon allows a variety of payment options. To the bay's credit, they have an excellent catalogue of cameras, optics and especially new and used audio components, and smartly offer a "Vintage Electronics" category where you can bid on... or buy classic components from the golden years of audio from approx 1970 to 1990. Overall e-bay, offers inexpensive rates to place ads, but needs to get more efficient and user friendly, and classy.

Date of experience: August 25, 2011
Utah
12 reviews
39 helpful votes
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Nothing more to say that has not been said for this site. Just one advise beware of offers that is too good to be true.

Date of experience: August 23, 2011
Illinois
15 reviews
99 helpful votes
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For the most part I enjoy purchasing on eBay, however I am a bit perturbed at the number of times i have purchased a product only for it to not be shipped from the US (China and India have both happened) when I purposely bought from a US seller.

Date of experience: August 23, 2011
California
13 reviews
72 helpful votes
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I LOVE eBay!
August 21, 2011

I LOVE eBay! They absolutely have anything for you needs (mostly anything). However, most of the people I've met there are from China, so when I try to buy some things, some things I might want authentic, I'm afraid it might be bootleg. Even so, ebay offers protection for buyers, so it makes me feel better when I purchase something and it becomes damaged or not received. However, I don't like the idea of listing fees, and if something I list doesn't sell, I lose money.
OVERALL, I love ebay, it's useful for about everything, it's pretty much safe when you purchase things, and you can find good deals. (: <3

Date of experience: August 20, 2011
Washington
8 reviews
33 helpful votes
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Ebay is legit
August 20, 2011

Ebay is legit. You spend what you are willing to spend and thats all there is to it.if the bid goes more than expected, hey, nothing lost nothing gained. I use ebay alot and i usually buy "buy it now" items and ALWAYS find a fantastic deal

Date of experience: August 20, 2011
California
13 reviews
61 helpful votes
Follow Ramon F.
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Ebay.com is my most favorite buy and sell site. Tons of people visit this place and would instantly see your product (as long as they search for it). I'm not much of a seller though but more of a buyer. I just make sure that I read feedbacks from the seller and check if they are power sellers just to make sure of their credibility.

Up to now, I have no problems dealing with sellers in ebay. Hmm, is it just me or are these sellers seem to be extra kind when talking with you? I haven't transacted to a rude person yet in here.

Date of experience: August 20, 2011
Cyprus
6 reviews
30 helpful votes
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Good variety of products, used it several times to purchase cheap electronics. If you want to sell keep an eye out cause the fees are high.

Date of experience: August 15, 2011
Ireland
2 reviews
5 helpful votes
Follow Kelsey S.
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I'M A EBAY FREAK THEIR GOOD HAVEN'T HAD NO PROBLEMS FROM THEM ALL MY TRANSACTION ARE STRICTLY WITH PAYPAL.

Date of experience: August 15, 2011
China
4 reviews
19 helpful votes
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Not bad, but fees are high.

You can easily make a living selling the right things.

Date of experience: August 14, 2011
GB
1 review
2 helpful votes
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Paid £6150. 00 for motor home only to find out that it was a scam. Ebay will not
Even place warnings for other people. Ebay Invoice Ebay Handling Company
E-mails from Ebay saying that they have checked the item and that it is free
From any fraud. This person says they live in Barcelona Spain you send your
Bankers draft and they just do one with your money. They will send copies of
PASSORT and pictures ALL FRAUDS. PLEASE PLEASE BEWARE!

Date of experience: August 11, 2011
New Jersey
9 reviews
32 helpful votes
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Used to be great, but now it's HORRIBLE! Fees have gone through the roof, and if you have a problem, good luck! I don't use them at all anymore, and am now sticking with Amazon.com

Date of experience: August 10, 2011
India
3 reviews
6 helpful votes
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Good site for purchase of different electronic products. One can compare an item with many many others and finally take a call.

Date of experience: August 6, 2011
Oklahoma
11 reviews
43 helpful votes
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...
August 4, 2011

<<< Avid Ebayer. At one time I thought of looking for an "Addicted to Ebay" group... Anyhoo, I love it. I've been using it for a couple of years and I only suggest others pay attention to feedback scores, where it ships from and do a little more research; be patient - the item just might be a bit less the next week!

Date of experience: August 3, 2011
Washington
13 reviews
60 helpful votes
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Great site!
August 4, 2011

Great site! You just need to be aware of fakes and look at the seller's rating :) i have bought plenty of things from here from hard to find scarves to clothing!

Date of experience: August 3, 2011
Virginia
4 reviews
1 helpful vote
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Ebay has a lot of great products. Very easy to get assistance if you needed one, I even got a call from their representative when I had problems updating my account. =)

Date of experience: August 3, 2011
District of Columbia
34 reviews
273 helpful votes
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Not a big fan of this site. I do like how sometimes you can find some decent and rare items but I don't like the bidding system or that the same user posts the same item a handful of times, it kinda makes you wonder if they actually have the item in the quantity that the post for sale or if they're trying to cheat the system and sell it to the one that has the highest bids and then delete the others.

Date of experience: August 2, 2011
New York
76 reviews
293 helpful votes
Follow Joanne N.
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I have both bought and sold on ebay. Most of my experiences have been very positive. When buying an item, I have had a few issues with purchases but the issues were always resolved by ebay and my money was refunded as they do have buyer protection. I have also sold items on ebay. In a few instances as a seller, I have encountered buyers who don't honor their bid. Ebay has always credited my account for any fees that were taken. I guess the only complaint I have about ebay at this point is as a seller. Their fees have skyrocketed. It's almost not worth selling small ticket items because of this. If I was allowed to take away half a star for this I would, but you can't beat the great deals to be had when bidding on an item. Just be sure to research your sellers feedback before bidding (click on their score and read what buyers hve to say). Hope this helps.

Date of experience: July 27, 2011