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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Jane H.
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I sell a bunch of things on ebay and found that it is very easy to do. It doesn't cost hardly anything to post an ad with pictures of your items. I have even bought a couple of things on ebay and the process was very fast from paying for my item to receiving it a few days later. I vfound some unique items on here that I have never seen in a local store.

Date of experience: December 26, 2011
GB
11 reviews
30 helpful votes
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Absolutely love ebay!
December 15, 2011

Absolutely love ebay! (especially for my designer vintage finds). I do not mind paying extra just to outbid someone else- not always the best mind set when the item in question is £300+ (I really had to have that D&G Purse though!). Yes, keep up the good work ebay and your community of sellers.

X

Date of experience: December 15, 2011
Illinois
13 reviews
13 helpful votes
Follow Ian M.
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Always has what you need and you can always find a reliable person to buy from.

Date of experience: December 7, 2011
California
1 review
0 helpful votes
Follow Janice W.
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I was with ebay since 1998 building an on-line business to use during my retirement. I have 1355 positive feedbacks. As you can see, I spent time and effort doing this. But, ebay starting making changes to their policies for seller's rating Detailed Seller Rating. At first I don't think buyers realized what an impact a less than 5 star rating could have on a seller. This impacted our account on 2 minor issues and we were taken off ebay as a seller. I know from our experience over the years that you have to be wary of any bidder who has only 1 or 2 feedbacks because they are not likely to be educated enough to know what the DSR or Negative feedback could mean to the seller. These people also won't be savvy enough to contact the seller should they have a problem. So, now essentally I have "lost my job". The same as though I received a "pink slip". Our income has been taken away and I don't know what other site I can list with to receive support and conduct business in a fair manner. I would like to mention also that Ebay does not have an appeal process. Once you are off, they will search your IP service and all other information to track you down and catch you to keep you from finding a way to get back on. I see from other websites that this has happened to many other sellers. But, ebay will still let a new seller on who has no feedback rating or anything to qualify them. Thank you.

Date of experience: November 23, 2011
California
2 reviews
4 helpful votes
Follow Kris C.
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I have been buying almost 95% of my graduate books here, and it has been very pleasant so far. Of course one would expect the occasional hiccups like the books are not as described. When that happened, I asked the book seller if the wrong version had been sent (for example, a book that is only of an "acceptable" condition charged for the one I bought at "Very Good"). And I got my money back. Everything was done professionally.

There are so many book sellers and you have a high chance of getting what you want.

Another good thing about this website is you can pre-order the book(s) you need by stating the price you are willing to pay. Once it is available, you will be informed!

Date of experience: November 11, 2011
New York
15 reviews
134 helpful votes
Follow Maxine R.
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I love love love ebay
November 5, 2011

I love love love ebay. It's so professional and useful. Ebay has helped me clear out my home many times over. All in all, it's been a positive experience.

Date of experience: November 4, 2011
New York
10 reviews
28 helpful votes
Follow Ekaterina K.
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I'm giving ebay 4 starts just for being around for this long and having almost no competition. They lose 1 star for raising their fees

Date of experience: October 31, 2011
California
3 reviews
3 helpful votes
Follow Susan J.
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I bought art supplies on ebay and i received as fast as promised and the quality is good.

Date of experience: October 27, 2011
NL
10 reviews
25 helpful votes
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Very poor service from this site, would never buy again.

Date of experience: October 27, 2011
Pennsylvania
4 reviews
11 helpful votes
Follow Dave B.
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I've bought and sold on eBay for more than ten years. If you want to sell something online, it doesn't get any better than eBay. I like to think of it as an online garage sale. The advantage of selling on eBay over having a garage sale is exposure. Instead of having random people from a limited local area looking at what you are trying to sell, you get a nationwide, or worldwide, audience. And your auction listing will also get a targeted audience. For the most part, the people looking at the item you list are people who are interested in exactly what you are trying to sell. They had to search for your auction to find it. With a targeted nationwide audience, that item that you would be lucky to sell for $10 at a garge sale might now find buyers willing to pay many times more. You can make a greater profit when selling on eBay compared to selling through other common venues.

As a buyer, sometimes eBay is the only place you would be able to find stuff. If you're looking for used, vintage, antique, collectable, rare, unique, one-of-a-kind items, eBay is still the best place on the internet to find them. Over the years, eBay has evolved into a marketing tool for sellers offering brand new products, and sometimes you can find good deals on those items too.

I love eBay.

Date of experience: October 21, 2011
California
3 reviews
4 helpful votes
Follow Idonel F.
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I ordered my ipad2 case from ebay. The seller has a very cheap price and a free shipping.

It's arrive on the promised date.

Thank you ebay!

Date of experience: October 19, 2011
Texas
2 reviews
3 helpful votes
Follow kenny s.
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I bought a radio that had been used the owner failed to mention that he had to shave some of it off to make it fit his vehicle so when i questioned the seller he told me he didnt know what i was talking about and when i tried to talk to ebay about it they told me there was nothing that they could do i mean seriously who shaves a radio to make it fit there vehicle so not only did i get ripped off but nothing happened to the guy who sold it to me.

Date of experience: October 16, 2011
Indiana
21 reviews
66 helpful votes
Follow Becky R.
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Been selling on ebay since 2007, now a top rated power seller -- able to provide a part time income while working at home. Ebay has great phone support, YOU CAN"T LOSE MONEY or get ripped off -- all you have to do is contact EBAY or PAYPAL and they IMMEDIATELY take your word and refund your money (unless you have bad feedback or something and call all the time LOL). Its friendly, personable, great prices, I am a seller AND a buyer and ALWAYS check ebay first when looking for something!

Date of experience: October 14, 2011
Ohio
1 review
2 helpful votes
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I have purchased many of my sons' college textbooks on half.com at great prices, and have likewise sold many of their used textbooks to others at great prices. Naturally one has to pay attention to the rankings of the individual sellers, but I have found the site to be awesome and quite a $$$ saver.

Date of experience: October 11, 2011
GB
17 reviews
59 helpful votes
Follow Tina W.
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I think eBay is a tough site to rate because you are not buying from eBay, you are buying from the tens of thousands of buyers - some good - some not so good.

I think the only way you can rate the site is by how they deal with you as a customers if anything goes wrong and how user friendly the site is.

All in all the site is really good for both sellers and buyers buy unfortunately a playground for scammers - both buyers who say items haven't arrived when they more than likely have just to get a freebee or a refund and sellers who sell fake/dodgy items and do a runner with your money.

Date of experience: October 9, 2011
Massachusetts
3 reviews
9 helpful votes
Follow Kay J.
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Dont care for ebay any more. I have been ripped off way to many times.

Date of experience: October 7, 2011
Romania
2 reviews
4 helpful votes
Follow Stan M.
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Like many people I've used eBay to sell unwanted items to raise cash. Nothing major, just a few things here and there that I could get a few bucks for and free up some room in my garage or basement.

I'm really not a huge fan of eBay these days because it seems there is less and less room for small scale guys like me. I'm not a power-seller and I don't want to be. I just want to unload a few things I don't need instead of throwing them away.

Anyway, most of my transactions have been pretty smooth. I sold a large lot of old VHS tapes and a couple smaller lots of books, and a few other random items.

The last item I auctioned off was a Linksys wireless router. I had picked it up on Amazon for $48 when I first bought my laptop so I could be free to roam the house and not be chained down to the desk. I used it for about six months and everything worked perfectly. Then I switched internet providers and I no longer needed the router because FIOS gave me one to use for free.

So rather than have an unused router sitting around collecting dust I figured I'd just pack it up back in the box and sell it. After all it was barely used and looked as good as new. I had the original box and everything else that came with it.

I auctioned it off on eBay but all I got was a lousy $14. The seller sent me $22 (eight bucks for shipping) but after mailing it off and paying paypal and ebay fees all that was left was about $12.

"Oh well," I thought. "I wasn't using it anyway and $12 is better than nothing."

After a few days I received an email from the seller complaining that I ripped her off and sold her a router that didn't work. I wouldn't say she was nasty about it but there was certainly the implication that I knowingly sold her damaged goods.

I responded as nicely as possible that the router was working perfectly when I boxed it up and mailed it and is she sure she's using it right? I suggested reseting the router back to default settings as that might clear up any problems.

She then wrote back that she tried everything and it doesn't work and she wants a refund. She'll mail the router back to me but I need to pay the return shipping.

Date of experience: September 29, 2011
Georgia
2 reviews
6 helpful votes
Follow Josh C.
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Shopping on eBay is a usual pleasure, but every now and then there is a bad turkey selling. I recently bought two separate items, one from China, on from California. The one from China arrived before the one from California. (I live in PA). The California seller then became suspended and disappeared. I got my money back from Paypal, but was a hassle.

Date of experience: September 26, 2011
Ohio
3 reviews
7 helpful votes
Follow Neelie S.
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My husband orders through ebay all the time and loves it! Just read the seller reviews and you'll be A-Okay!

Date of experience: September 20, 2011
California
12 reviews
38 helpful votes
Follow Jake M.
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Ebay.com – now who doesn't like ebay? I've bought tons of sups there. Just make sure that you transact with power sellers or check people with lots of good reviews. This is the best buy and sell site for me. 5 stars!

Date of experience: September 13, 2011