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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Maryland
113 reviews
595 helpful votes
Follow Lorraine W.
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I just recently won an auction for a vintage Paul Revere whistling tea pot. It was a 6 cup size pot that was so cute. On both sides of the pot it had the Paul Revere signature. The bottom of the pot said 1801 made in Korea with the stamp of Paul Revers head on it. The bottom of the pot was made of chrome and copper clad bottom. This tea pot was so cute. The seller was so kind and sent all details about the pot. When it arrived it was almost in mint condition. There was just a small scratch on the top by the spout. The little tea pot is really cool. Things like this are only found on ebay. I lucked out getting such a nice item. They still have a few left but some are not in quite the same condition of the pot I won. I hope anyone who might want something vintage looks at ebay to find it. I will always love ebay

Date of experience: April 19, 2012
Bulgaria
5 reviews
5 helpful votes
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I've been a member of ebay for more than 5 years and I'm very happy with the services. Sometimes the shipping takes too long but I guess it's because most of the sellers are from China ;)

Date of experience: April 9, 2012
Wisconsin
4 reviews
3 helpful votes
Follow Jody L.
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You can always find what you want and the merchants are quick to answer your questions... dont hesitate to send private offers. Most of the time people just want to sell their stuff no matter what!

Date of experience: March 31, 2012
Georgia
13 reviews
76 helpful votes
Follow Stacie K.
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EBay is good for those who knows how to use it. I shop through it as well but with caution.

Date of experience: March 28, 2012
RU
12 reviews
32 helpful votes
Follow Jinny F.
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I cannot imagine my life without Ebay! I can find there accessories and other stuff which I will never find in usual shop or it will take ages to find them. A couple of times I had some problems with the deliveries. Once I purchased a wooden bath brush and I received it broken in two parts and next time my parcel was lost… I don’t know whose fault was this but in both cases my claims were accepted and solved. I didn’t experience any problems with PayPal transactions so far.

Date of experience: March 27, 2012
Georgia
2 reviews
4 helpful votes
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Ebay is the first and best site for the cheapest prices. Best security, etc. I always check ebay first.

Date of experience: March 23, 2012
Arizona
1 review
1 helpful vote
Follow J T.
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I am very unhappy with the high fees and MORE importantly NO SELLER SUPPORT EBAY! The micro-managing on the part of Ebay staff is ridiculous and the seller no longer has any kind of voice but the expectations are constantly raised on the sellers.
Have I been screwed by Ebay? Nope. No horrible experiences to relate. No hidden agenda. Just wishing the old Ebay (pre-2008) I knew would surface from the rubble.
I do NOT recommend selling to potential new sellers on Ebay. I cannot imagine starting as a seller in their horrible environment as I've been "almost" screwed by buyers by not realizing that Ebay did not have my best interests and had certain DEFAULT settings in my account set so that I could be screwed (and this is after having the same acct with them for over 10 years!) Run, do not walk away from Ebay.

Date of experience: March 7, 2012
Maryland
1 review
1 helpful vote
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I find that you need to be careful when purchasing. There are some fake listings, some that charge outrageous shipping, some that hide the actual listing price in the shipping(which is immoral, but what can you do besides not buy it?).

Just use alot of caution on this website. They have a million fees and no benefits to th e seller.

Date of experience: February 29, 2012
California
3 reviews
2 helpful votes
Follow theresa W.
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I'm using ebay for several years but i was very disappointing on my purchase. Now i'm not using ebay. But it's easy to find what you want.

Date of experience: February 28, 2012
DO
3 reviews
4 helpful votes
Follow Osei F.
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Ebay has it good and bad thing about it but i find the site has some good features and i would recommend if someone is going to buy on the site please look for a seller with at least 90 + rating

Date of experience: February 17, 2012
India
3 reviews
5 helpful votes
Follow Vanlouis P.
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I have had an amazing experience with ebay.com. I had to gift a pair of earphones to my best friend on his birthday. Ebay provided me a wide collection of earphones across brands to choose from... Now here's the exciting bit. Wasn't expecting my order before my friend's birthday as I ordered it late but to my surprise I received it a day before his birthday! Kudos to ebay.com for being my savior! I still have an e gift voucher with me from eBay.

Date of experience: February 17, 2012
Colorado
2 reviews
2 helpful votes
Follow Adam R.
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Been a member of this site a long time, just keep an eye out for deals that don't seem to be true and people with limited feedback.

Date of experience: February 16, 2012
Texas
3 reviews
3 helpful votes
Follow Larry N.
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I used to love eBay but they keep changing everything and new rules and everything else! I've had enough of eBay, will buy elsewhere now.

Date of experience: February 15, 2012
Texas
1 review
0 helpful votes
Follow Donkey K.
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Love the site!
February 11, 2012

Love the site! Great products and quick delivery from most all customers.

Date of experience: February 11, 2012
India
2 reviews
4 helpful votes
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Earlier I trusted ebay and used to buy items from this site. But now there services(merchants) are not good. Email replay taking too much time.

Date of experience: February 8, 2012
New York
2 reviews
3 helpful votes
Follow Adalberto M.
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EBay is the BEST site for buying just about anything, but before you do it, check the ratings on that seller, read the description, return policy, etc... and buy/bid with confidence, knowing that EBay is behind every transaction.

Date of experience: January 30, 2012
Vermont
3 reviews
0 helpful votes
Follow Ron W.
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Always easy to use Ebay... and find some real treasures!

Date of experience: January 19, 2012
GB
10 reviews
12 helpful votes
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Good, but Not as good as it used to be. Too many companies in various locations of the world now. A lot of misleading descriptions and pics. Don't know what u can trust and what you can't. Used to be a lot more individuals who actually had experience w/the item they were selling. Now, stock descriptions are used and the seller may or may not even know if It's accurate. As long as you know what you want, where u want to get it from, and check the seller's feedback and check the item description carefully, you should be good. I've only had s couple problems in 12 yrs of using the site.

Date of experience: January 13, 2012
New York
21 reviews
60 helpful votes
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I have been an ebay member for 12 years both as a buyer and seller. I love the site. The only thing I feel that you need to look out for are counterfeit items. There are a lot out there. Ebay offers guides on how to spot fakes and they have been helpful with my purchases.

If you have a paypal account make sure your ebay and paypal passwords are not the same just in case your ebay account gets hacked. My fiance had his hacked and his address and phone numbers were changed.

Date of experience: January 9, 2012
New York
122 reviews
357 helpful votes
Follow Lane F.
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I sometimes shop on ebay as ebay has everything you could ever want at some point or another. I have a healthy fear of shopping on ebay and I always use PayPal. There is a ton of fraud on ebay so that is why only four stars. What makes ebay so great is that it is a great shopping resource. I go to ebay before shopping elsewhere so as to obtain as much information about the item I want. Great pictures and detailed information is available on ebay which makes it one of the best shopping resources.

Date of experience: December 31, 2011