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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New York
6 reviews
8 helpful votes
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It's good for buyer, but seller not the best website to sell stuff on. High commission and ebay lock up your funds

Date of experience: September 18, 2012
South Africa
3 reviews
1 helpful vote
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Perfect, I have bought a lot of things without problems

Date of experience: September 11, 2012
Georgia
10 reviews
11 helpful votes
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Ebay is okay but sometimes you don't get what expected.

Date of experience: September 10, 2012
Pennsylvania
7 reviews
14 helpful votes
Follow Julianna W.
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GREAT place to find wonderful bargains and sell items - I really can't say enough great things about ebay.

Date of experience: September 7, 2012
Texas
7 reviews
18 helpful votes
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I used to follow ebay in the past a lot, but lately they are definitely behind of Amazon. I find better deals on another website and stopped buying anything from them last 2 years.

Date of experience: August 27, 2012
New York
3 reviews
3 helpful votes
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Awesome site
August 22, 2012

Awesome site. I use it every now and then to buy things (clothes, electronics, dvds) and i never had any problem. This one time happened to be a bad transaction, but i contacted the and they solve it within problems. :)

Date of experience: August 22, 2012
Florida
7 reviews
27 helpful votes
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It’s never going to be better than Amazon, the charges are too high to sell stuff.

Date of experience: August 16, 2012
Illinois
45 reviews
109 helpful votes
Follow RJA A.
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This is a buyers market. If you are a seller ebay takes 12% of your sales and they charge you to list all your items. Also after they take all that money when a buyer pays via paypal (which ebay owns) they take another 3% of the total. (not the amount minus what they deducted, the full total). Only buyers can leave negative feedback. So if a buyer never pays etc you can't even leave neg or neutral feedback. So very unfair that they can leave neg for you and you can't even leave neutral for them. How can you warn others about them?

Date of experience: August 15, 2012
Alabama
6 reviews
15 helpful votes
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Have bought a few things but pretty much like to find the worth of items. Their pricing is dead-on... can find a deal here and there... no different that a clearance sale at the retail outlets.

Date of experience: August 10, 2012
Oregon
5 reviews
7 helpful votes
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I would give this a five except for Paypal (which always gives me trouble for some reason) - Such a good idea and so well executed. If they could fix Paypal, this would be just about perfect. They do everything possible to make sure the people selling and buying are on the up and up. On the very few occasions I have needed to deal with a problem, they were courteous, professional and willing to do what was needed to keep the customer happy.

Date of experience: June 16, 2012
Alabama
13 reviews
50 helpful votes
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It is what it is
June 12, 2012

It is what it is.
Joined in... 1999? 2000?
Darkone67.
Have seen many changes, and not all for the better. The latest insult (that I am aware of) was sellers not being able to leave anything but positive feedback for buyers, or anyone (not) being able to view someone's buying history to check for shill bidding - that's a sham. Sham, not shame, though THAT, too.
I am, or was, a major buyer with over 1000 positive feedback (no negs), and a seller with something over 50 (no negs)... but selling has become expensive, overfee'd and not worth the time. I still peruse the site for off-season and EUC to purchase, but as for selling what I could offer as a great deal... costs me more than I make when considering time put in to put up quality images, list in detail and ship.
Forget it.

Date of experience: June 12, 2012
New York
4 reviews
3 helpful votes
Follow Rose N.
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I know some people has have bad experience with ebay. I mean surely I have but i've been dealing with this website for years. Sometimes you just got to pay attention to peoples feedbacks and see how much of a seller they are. Other than that if you have issues you can always report it. I don't like the new feedback way though because not all transactions are positive transactions

Date of experience: June 11, 2012
Indiana
7 reviews
18 helpful votes
Follow Dave C.
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Fees are getting too high. They are catering to the big sellers and its not near as efficient to sell occasionaly. Ebay buying paypal hasn't been good. Now it is much harder to find and use your paypal account in relation to EBAY then it used to be.

Date of experience: May 31, 2012
New York
4 reviews
3 helpful votes
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Ebay is great
May 17, 2012

Ebay is great. Sometimes when I don't know where else to find things, I'll go on ebay and they'll have them. I got jipped once, but ebay protection helped me get my money back. They're great! They really care about their customers!

Date of experience: May 17, 2012
Connecticut
7 reviews
31 helpful votes
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As a buyer I love eBay and can get great deals - although not as easily as in years past. As a seller I am constantly aware of the high cost of doing business on eBay, so it stands to reason that, as eBay continues to increase my cost of selling, my prices must go up and buyers, like me, can't get as good of a deal as in years past. One simply leads to the other. EBay does a good job of providing a safe buying environment, and their site continually improves with regard to features and ease of use.

On the selling side, eBay has some major issues. EBay now makes profit on the amount charged for shipping – even though sellers like me charge actual shipping COST. Unbelievable! I've read many stories of good sellers being suddenly shut down without any explanation from eBay. Many times these sellers made their entire income from eBay sales. Ebay has been, and is currently being, sued for callous acts of this sort. EBay makes it literally impossible for a seller to give anything but positive feedback to a buyer - even if the buyer is a liar, cheat and overall a--hole. EBay cares 97% for customers and about 3% for sellers. It's virtually impossible to get unfair negative feedback removed from a seller's record because of eBay's gigantic "customer is always right" bias. It's just a sad fact! Problem is, unhappy sellers can make for more unhappy customers.

I urge eBay to consider the once all-powerful Howard Johnson restaurant chain. The owner(s) sat back and counted their money - resting on their sizable laurels. Meanwhile, a guy named Ray Kroc took a small hamburger stand and worked his butt off to build it into a behemoth restaurant chain - never resting and always re-investing his profits into more and more locations. The chain is called McDonald's! By the way, the Howard Johnson restaurant chain, once the country's largest, no longer exists. Not even one location survives! EBay should keep an eye out for all the other web sites vying for the top auction site spot. EBay better not ignore and mistreat their sellers much longer. There WILL be another Ray Kroc out there who'd love to welcome those sellers to his site!

There simply isn't enough room on this page to explain ALL the bad things about selling on eBay. But, their huge size still enables me to make money, so I will keep looking for the right alternative selling site while I swallow my pride as an eBay seller. C'mon Ray Kroc, Jr. Where are you?!?!

Date of experience: May 4, 2012
Georgia
2 reviews
10 helpful votes
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My refund from one of their seller was not processed in time. It took them 2 months to settle that case.

Date of experience: May 2, 2012
Pakistan
5 reviews
7 helpful votes
Follow Vijay S.
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GREAT FOR SELLING OR BUYING ALMOST ANYTHING! Been using it for a year now and no problems so far! Best marketplace on the whole wide web to buy just about anything ;)

Date of experience: April 27, 2012
Connecticut
34 reviews
96 helpful votes
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I have thought long and hard on a review for ebay. I don't use them very often, neither ever did. Infrequently, I will purchase an unusual tchotchke; book or excuse me, fetish-sorta implement. I had one odd experience with them, several years back. The seller and then ebay became demanding on my slow response to rating the sale. I had not used the item - so I was rushed into a review. I refused to order through them for over 2 years, till I saw a book, that I could not easily acquire anywhere else. This sale was fine. Still, I don't use this site often.

Date of experience: April 25, 2012
California
20 reviews
30 helpful votes
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Love buying and selling on Ebay. Ebay buyer protection is great as well if a seller will not respond. They know what they are doing here. Selling fees are too much in my opinion, but I will continue to use their site!

Date of experience: April 25, 2012
GB
4 reviews
6 helpful votes
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Love it and Love it:-) Bought so many beautiful things there. Great site!

Date of experience: April 20, 2012