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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New Jersey
3 reviews
6 helpful votes
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Love ebay
December 8, 2012

Love ebay. Been using it for over 10 years. I repair phones now for a living and I use ebay to buy a lot of "one-off" parts for certain repairs. I would stay away from sellers with excessive / recent negative feedback.

Date of experience: December 8, 2012
Texas
3 reviews
4 helpful votes
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Just don't buy things from China that you aren't willing to lose money on if it doesn't work. Most will require you to return. And that's more $ that you spent.

Else, good customer service. Good return policies. Good enabling of communication between buyer and sellers.

Date of experience: December 4, 2012
Egypt
9 reviews
10 helpful votes
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We have been with Ebay for over years and we use them exclusive to sell our rare, unusual and exotic tropical seeds from our website http://www.tropicalrareseeds.com Very easy to use and easy to customise lisings by inserting photos, paypal has also been good to work with

Date of experience: November 29, 2012
California
13 reviews
52 helpful votes
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I have used a certain aftershave for many years which I can no longer
Find. I used to be able to buy it at the Local drugstore. Apparently
It has been discontinued. I believe it was manufactured in Canada. It
Was just one of those cheap brands that I happened to like.

Anyway this place actually carries it. I'm not familiar with prices on aftershave or
Any other of those type of products so I don't know if their prices are very competitive or not. It didn't seem too high to me. I thought this might be an option for someone out there who can't find a certain cologne or perfume anywhere else.
Believe me I searched for this product everywhere. Ordering was simple and
Shipping was the normal rates that I see everywhere else. All has been easy.
I have used them twice so far. No problems at all. I would recommend them.

Date of experience: November 9, 2012
California
10 reviews
28 helpful votes
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I don't use eBay anymore because paypal got me mad. Watch out as paypal has a tendency to just freeze accounts and not return the custo
Even money even though the demands it.

Date of experience: November 5, 2012
Canada
13 reviews
30 helpful votes
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I do actually like eBay but since you have to pay with paypal I'm not interested in. Paypal is so abusive the way they treat their customers. I found out paypal is an eBay company and that makes me lose all interest in eBay. The people at people need to learn some manners and quit freezing peoples accounts and then keeping the customers money. Since I know eBay is a part of paypal that ruins any positive thought I had for eBay. For a better experience, shop elsewhere where youdo not have to use paypal.

Date of experience: November 3, 2012
California
5 reviews
11 helpful votes
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EBay itself was great but it's ruined because of paypal. The staff and so called managers at paypal are so terrible. Paypal is what ruins eBay for so many.

Date of experience: November 2, 2012
California
6 reviews
10 helpful votes
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I don't use eBay anymore because it is a part of PAYPAL and PAYPAL sucks! Amazon is much better anyway and they take normal payments, bit the PAYPAL nightmare that too many deal with on eBay.

Date of experience: October 28, 2012
Florida
2 reviews
1 helpful vote
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This site is amazing always great experience if I have an issue the resolve quickly! I have yet to find something wrong love it

Date of experience: October 17, 2012
Pennsylvania
4 reviews
10 helpful votes
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Best bidding website out there. Very addicting and you can find basically everything on there.

Date of experience: October 14, 2012
Pennsylvania
9 reviews
11 helpful votes
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I have been using ebay for a number of years it gets you top dollar on items but many things bother me about this site. The feedback system needs to change I currently have a negative feedback from someone who bought an item from me, I went to the post office and they were unable to find the location, I came home informed the customer that there location could not be found and I refunded the money. The buyer then left me negative feedback saying I never sent the item and I am a dishonest seller. I called up ebay to see if they would remove it because it was not possible to ship the item, they said that they would not remove. I am curious how I am suppose to ship to a place that does not exist, Ebay please tell me how I was suppose to handle that transaction. The fact that buyers cant be held responsible and be left negative feedback needs to be changed! I feel like so many buyers just buy something then go and complain for a partial refund just to try and get money out of you when the item was exactly as described. That is just the beginning of problems with ebay but there really is no viable alternative

Date of experience: October 11, 2012
South Carolina
1 review
1 helpful vote
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Great
October 11, 2012

Great. Good buying and selling. Very pro-active Customer Care and Portection service. Always good transaction results.

Date of experience: October 11, 2012
Alabama
3 reviews
6 helpful votes
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I ordered some things from ebay and the transaction was great the only thing that would keep me from giving it 5 stars is that listing items was very confusing.

Date of experience: October 8, 2012
France
9 reviews
18 helpful votes
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Ebay is great except for the fact that they have you pay through Paypal. Paypal itself is a joke, where ebay is rather enjoyable. Thus the reason for three stars.

Date of experience: October 7, 2012
Spain
3 reviews
4 helpful votes
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Trying to get a GooPhone Y5 but dont seem to find one on ebay... can anybody help?

Date of experience: September 25, 2012
Kansas
9 reviews
12 helpful votes
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Great as a buyer
September 24, 2012

Great as a buyer. As a seller you have to learn to deal with dishonest buyers and then you are ok.

Date of experience: September 23, 2012
Texas
5 reviews
19 helpful votes
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I used to love eBay but since they are connected with PAYPAL, never again! PAYPAL management is so rude and couldn't care less about it's customers.

A loyal eBay buyer with 27k feedback, NO MORE THANKS TO PAYPAL.

Loving Amazon now:)

PAYPAL SUCKS WHICH MAKES EBAY SUCK.

Date of experience: September 22, 2012
Brazil
6 reviews
9 helpful votes
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Great online store to sell and buy online. Fantastic auctions, amazing deals!
Another place where you can find all, you can image.

Date of experience: September 21, 2012
New York
4 reviews
12 helpful votes
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I buy 2 knives from MTECH USA on http://www.kyknives.com/ nice picture normal price, not high, not low for this item. Very good quick delivery. But both knives it completely fake. Instead of blade it completely dull peace of cast-work, that can't cut at all, even fresh fruits
And this it answer
"""Sir, the knife is as described. You leave negative for no reason, we block your bidding forever. These are not fake items. They are just as descibed. If you put anything different, you will be liable for damages. We cannot allow people to make false claims. We owe it to other ebay sellers to stop people who make false claims against sellers. """"
Yes i can return it but with25%restocking fee+ in Brooklyn go to post office it mean waist 1-2 hr in line paid for shipping, so what i need it if in the end i loose money
I buy some knifes, some of them sure, not razor sharp", but so dull it first time. Even regular credit card cut apple easyaly than knife from KYKNIVES. IMHO item that in description named knife must at least cut? Isn't so?
http://www.ebay.com/itm/*******364?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
http://www.ebay.com/itm/*******277?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
Also IMHO if you buy 2 fake items it very stupid scare you with "we block your bidding forever." IMHO only completely idiot can buy gain after this

Date of experience: September 20, 2012
Texas
4 reviews
3 helpful votes
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Bought a student edition college text book for our son through this web site. Seller sent a "examination" copy. This is a free copy given to professors to see if they want to use the text book in their classroom. It is different from a student edition. Needless to say, when I went to sell the book back I was unable to get any money for the book because of the type of edition that it was. No where in the listing did the seller mention that it was the examination copy. He has had the same reports of misrepresentation throughout his history with half.com. I contacted the seller on 2 different occasions without a repsonse. I contacted half.com and they were not willing to refund money since it had been longer than 60 days. They did admit that the seller misrepresented the book. Half.com was not even willing to address the issue with the seller. I ordered this book and it was shipped to our son 1000 miles away at college and he didn't know about it being a different version. I didn't even know that there were these types of books being circulated as student edition books, the book had the same ISBN number as the real deal book. I understand half. Comnot refunding my money as it had been more than 60 days, but not to address this issue with the seller especially since mine is not the only one he has sold a book under fraudulent terms. They could send a strong letter out to the seller that if he wishes to continue to sell under half. Com name then he needs to keep it honest and while he is not required to send a refund since the amount of time that has elapsed, it would be a wise and professional thing to do. If you do have to use half. Com don't assume that they will protect their buyers and stay away from textbook solutions seller on this site.

Date of experience: September 20, 2012