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Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bidding with equipment facts went good and probably give a five star but it was who I bought through was where it all went wrong. After buying the platform I soon realized the pictures of the platform that I bid on was not the platform I received. They had the wrong pictures online that was of a different head. I tried to talk to the auction company and she was very helpful but the one who messed up would not help out. Stating that the platform was very nice and worth way more than I paid. But everyone values their stuff higher than the market is. In the end I'm very upset that a company could snake their way out and sell something online with different pictures. Deal or no deal it may cost me 4 thousand to get the right mount then who knows what the gear box will cost.
They scammed me and should be held countable in court. Polk auction/ Polk equipment.
Overall a good experience. I was the description on equipment and vehicles were a little more in depth. Some vehicles had videos of them running and driving and some did not.
Thank you for the feedback, Matt!
Was bidding on line. Everything was nice, except, one of the auctioneers was very hard to understand. Maybe the live version was better.
It was excellent but confusing at the same time trying to figure out my watch items list and when they are coming up for bid.
Thank you for the feedback, Todd! See you next sale.
It was good, worked well. Don't much care for choice when there are several of the same product. I see some people don't do their research and overpay then the rest of us lose out from getting a chance to get one of the items. Also, I don't know if i won. I seemed to have had the option of choosing another and took only one. But nowhere does it say I won the bid and have not received an email, invoice or call and i was sure that I won the Bid for one of the IRMC tricycle golf carts. TY
Thank you for the feedback, Charles!
Online bidding was difficult. Lot numbers were out of order. If you bid, couldn't tell if you had the winning bid. Estimated sale times were off by hours!
Thank you for your honest feedback, Robert. We apologize for the confusion you experienced with online bidding and estimated sale times, and we’re actively working to improve ease of navigation and real-time updates to enhance your future auctions with us. Your input is invaluable as we strive to create a smoother bidding experience moving forward.
Had a little trouble with online bidding process made a call and had it explained immediately. An option to receive a phone call to be alerted to your item is coming up would be nice. Sometimes I ignore or don't catch notifications
Ernest, thank you for your thoughtful feedback and letting us know how we could improve the bidding experience. We’re glad the phone support clarified things for you and will certainly pass along the helpful suggestion about advance phone alerts to our team. We appreciate you taking the time to share and look forward to making upcoming auctions even smoother.
I had a proxy bid for over $2000 on an excavator bucket and the bid did not go through. I got a notice that the lot was going to start bidding in 10 lots and it's sold at the sale for $230 and my proxy bid never got used.
Thank you, Danial, for sharing your experience with us. We sincerely appreciate your feedback, and we're committed to improving our process to ensure bidding goes smoothly for buyers every time. I did review the bid history for the bucket in question and I didn't see any pre-bids for the Item. If you placed a bid on Proxibid, that would be a different platform than EF.
Just to get registered was NOT user friendly! It was a lot of back and forth, but I jumped through all your hoops and was finally registered to bid! Placed a few pre auction bids to double check I was really good to go. 10hrs into the auction, what I'd waited all day to really get finally came up only to have the site glitch for a "click here" error not once but twice and the choice lots were all gone at a lower price than I was willing to pay! Beyond frustrating! Now I'm stuck in limbo of "not having permission" when trying to pay so I have to now be inconvenienced by getting ahold of the auctioneer! Probably never bother with you again!
Carissa, we sincerely apologize for the frustrating experience you encountered during registration and bidding. Your feedback is hearing loud and clear, and we're working to make the process smoother and to resolve technical issues quickly. Thank you for your patience, and we hope to provide a much better experience should you decide to give us another chance in the future.
Bidding is fine, speed is good, communication with auction officials during auction needs attention. Did not receive a response to a question until the next day. Also, auctioneers really favor on-site bidders, it should be kept unbiased.
Thank you for your valuable feedback. We'll let the seller know. We’re exploring ways to improve responsiveness and ensure fairness so everyone feels confident during the bidding process. Looking forward to providing a smoother experience in the future sessions.
AS a first time user of this system, I thought the whole process went great! Not knowing I had to wait until the end of the auction, allowed me to pick up an item that i was unaware of, and being sick in bed this is a great option. Just waiting, on my invoice.
Thanks A lot! I'll use you again!
Sincerely
Bret, thank you so much for sharing your experience and kind words. We're thrilled to hear the auction worked well for you, especially when you were resting at home. Looking forward to helping you again in the future!
I was bidding on a truck that for 3 days gave a very vague description and only one photo, of course after I purchase it. The link updates with 47 photos and…. An announcement that it has a transmission leak… not to sound about having bid on and won something that didn't have photos or a accurate description
Thank you, Peyton, for sharing your experience, and we’re sorry it wasn’t clear before your bid was placed. We will let the seller know about your concern.
I don't know if I messed up or what happened. Supposedly I bid on a piece of equipment that I didn't want to bid on but said I did. Therefore now I'm kicked off of Auction Time and Equipment Facts. I guess it's there loss.
Hi Richard, we’re sorry to hear about the confusion with your bidding experience—please know we’re here to help clarify what happened and explore options to get you back on board. The seller indicated you won the item then called them and backed out of his winning bid; they had to rerun the tractor through and resell it.
I bid, i got no yellow check mark or you won or anything saying i won, i watched the rest of auction my item i bid on read pending for the whole auction i talked to the people who was selling the item and they informed me it did not reach the reserve mark the next day the auction house called wanting paid first before i picked up the item but the owner of item would not talk to me about a time to pick item up from his house it has been three days now and i am not going to honor my bid, there is way to much she said he said for me so my experience was not good at all
William, we truly appreciate you sharing your experience and are sorry for the confusion and frustration caused. We want to assure you that transparency is important to us, and we welcome any opportunity to clarify matters and work toward a satisfactory resolution.
Great experience volumes were low not sure if it was auction side mine were turn up 100% still hard to hear.
Chris, thank you for your positive feedback and for sharing your experience so openly. We'll review the volume levels carefully to ensure that everyone can clearly hear leaders in future events. It means a lot to have your perspective as we keep improving how we operate.
Equipment facts gave a reminder prior to sell in which was good. In the auction there was a communication issue and the live auction was hard to understand at times. Other wise it sold mostly retail. Purchased one dozer.
Thank you for your thoughtful feedback, John! We're glad the equipment reminders were helpful, and we're actively working to make our live auction communications clearer to ensure a smoother experience next time.
I was under the impression that I won a bid on a piece of equipment, I recieved an email from equipmentfacts that I was the high bidder but the auctioneer recorded it as a floor bidder winning. This is the second time that this has happened to me with different bidding platforms so it seems that something needs to be done with the online bidding and the auctioneers closing bids out too soon.
Hello Jason, thank you for sharing your experience and bringing this to our attention. We understand how important it is to feel confident the moment a bid closes, and we are actively reviewing our bidding process to improve clarity and timing. We appreciate your feedback and hope to provide a smoother experience for you in future auctions.
There were a couple of items that I was bidding on, that were sold to the previous bidder without even making it to the auction block. I don't understand why would you have lot#'s for items, then completely skip those lots without giving all parties an opportunity to bid?
Thank you for your insights, John. We appreciate your feedback and apologize for any confusion caused by the lot visibility. The seller is responsible for the pattern of what items sell. If there is an item you are interested please reach out to them for more information on the item's availability.
I bid and won a 2012 Lincoln MKS and did not get an invoice from the auctioneer. I called on the day of the auction and was told invoice would be mailed the next day. Now i i get an answering service msg and no reply to email or text. I am still trying.
Hi Kirk, sorry to hear about the trouble getting your invoice—your frustration is completely understandable. We’re looking into this right away and will reach out ASAP to resolve it so you can move forward smoothly. Thanks for bringing this to our attention.
Could not get a question answered about a lot# for sale. Was locked out from bidding and had to wait for someone to call me and unlock my bidding rights. This site had problems staying up with the lot changes and the high bid numbers. Never had this problem with Proxibid... will use them from now on.
Dennis, thank you for sharing your experience and feedback. We truly appreciate your patience and incorporation of your insights to improve our service. All new bidders are subject to reverification due to our automated registration process. We appreciate your understanding.
Not sure how to explain this but during the auction, when the auctioneer was allowing bidders to buy a unit at the price listed when there were multiple units, there was always a delay so by the time the buy it window opened, all units were sold. To hear that an extra unit was sold to proxibid, or Kraftbid, when the equipment facts buy it box wasn't even available was frustrating. Multiple unit sales allowing the high bidder to take them all is damn frustrating. They should have to sell each item, not let a single high bidder buy them all. Also when the bidding starts, I shouldn't have to wait to place a bid until most of the bidding is done. I guess the only remedy is to show up to the auction location and save the internet bidder fee. There is a price to be paid by bidding from the office... but will I actually go, probably not.
Cullen, thank you for sharing your detailed experience and concerns. Unfortunately, some sellers choose to use multiple bidding platforms and they control what bidding they allow.
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Justin, we're truly sorry to hear about the mix-up with the platform pictures and the frustration it’s caused. We appreciate your honest feedback and genuinely want to make things right—please reach to the seller out so they can address this directly and find a solution for you. We'll also let them know!