DellReviews 540

I ordered on March 25 and received my items a week later but I was never invoiced for my purchase as I have a deadline for billing. I've been calling them every day for 2 weeks now trying to get this done and they just give me the runaround every time. It's shocking that it's this difficult to even pay them and a miracle that they aren't out of business. Easily the worst customer service experience of my life. Congratulations Dell.

Ordered laptop. The shipping address is incorrect (wrong city & state). Dell says that I have to wait for it to be shipped to correct it AND I am the one who has to contact Dell. There are two things on my invoice that I don't want/I don't think that I ordered them. Dell says that they cannot be removed so I am stuck with paying for services that I don't want and don't need. Mind you, my laptop has not shipped so there is no way that I could have used these services. I am going to contact consumer bureaus as well as state and federal officials about this

I can not express how disappointed I am in Dell. I have purchased at least 6 laptops multiple monitors and accessories. The last two laptops I purchased (within the last year) are both having issues. I paid $1600 for one and they are only offering me $200 towards a replacement. I will never purchase another Dell product.

This is completely absurd. I ordered gaming laptop for my son's birthday and did not recieved on time. I ordered it from Dell, which was a little more expensive than HP for the identical specs, mainly to ensure that it arrived on time. My son's birthday was destroyed by Dell's pathethic service.

I purchased a laptop from the Dell's website. I had to return it cause they sent me the wrong one according to the customer service people in India. They sent me another one with fingerprints on it This was supposed to be a brand new computer I sent emails to Some of the V p's with the company they had someone get back to me who really doesn't care about customes I sent Numerous emails again because I wanted to talk to someone who cared About the company and they never got back to me, they told me If you don't want the computer return it. They never tried to make a customer happy. And that's what I did I returned it. That's it for Dell.

"My computer had a corrupted OS and when I called they walked me through reinstalling it but I stopped before finishing the process because they said it would wipe all my data. I asked if they could recover it and they said it was a different department and sent me a link for support. The link said it would cost $100 dollars because it wasn't part of our warranty, but when they called me they said Dell didn't offer data recovery and would just need to do the reinstallation like the first person was going to do. So in one interaction, they told me a blatant and direct lie and charged me a $100 bogus charge for an otherwise free service because they thought they could trick me.

I've had my dell laptop for over a year now and It works well for me. The only issue I have is their tech support. I've called them twice already regarding issues with my screen and they have failed to resolve it both times. They are not reliable nor competent in my opinion. I wish they would improve in the department.

I have historically had Dell at top of my list. My previous Dell desktop lasted me about 10 years. Purchased an Inspiron 5675 gaming PC 4+ years ago. Worked mostly fine, weird thing where Windows will occasionally freeze for 5-15 seconds. Anyway, my original 3yr warranty passed, I didn't think I had to worry — until the day I powered off and it would not turn back on! I did some basic diagnostics and thought it might be power supply, so decided to have Dell repair it, because I trusted them. Paid to reinstate my warranty for the remainder of the 4th/last year $60, then also paid $127 for a support evaluation. Sent the PC to Dell with the option to expedite repairs. They supposedly repaired/replaced the motherboard to resolve. I noticed there still seemed to be something not right with sleeping and rebooting. Well, about 4 months after repair, same problem where PC would not turn on! Decided to purchase a $70 Corsair PSU and replace it myself, and so far no signs at all of weird sleep or reboot power issues. I'm disappointed in Dell support, and possibly may not purchase Dell desktop again in the future because of it.

I purchased a computer that never worked properly. I called and spent hours troubleshooting, I sent the computer to them to fix (which was a disaster in itself because nobody has common sense when you speak to them).
I received back the computer with the same issues.
I contacted them and they wanted to troubleshoot again. I told them absolutely not - I cannot spend another hour - I want a new PC or exchange.
They then proceeded to text me every morning at 1am to try and troubleshoot for weeks until I filed a complaint.
I finally spoke to someone and they told me I need to upgrade my PC
(really? I just bought it and never really used it!)
Then they proceeded to try to send a tech out - it was difficult scheduling an appointment and when I did, I left work early for it and they did not show up and closed the appointment.
I had to contact Dell once again... They refuse to give me a replacement. I lost my money and Dell is a big disappointment

After waiting four weeks, and trying for a week to find out why my charge cord wasn't delivered, I gave up!
I left Dell notification that I was cancelling my order, and if I didn't hear from them on Monday that they were processing my refund, I would contact my bank for a charge reversal.
Dell emailed first thing on Monday! This proves that my previous inquiry messages were being ignored.
I ordered the cord on Amazon on Sunday, received it on Wednesday, is sturdier and it took less time to receive, than it took to receive an answer from Dell why my order wasn't processed.

I ordered an Inspiron 15 3000, online, for my college student. I completed the order by selecting [Submit Order]. But nothing happened. The order did not process. So I called Dell to speak to one of their "Fantastic" customer service reps. I was transferred several times, cut off once and had to call again, and generally wasted over a half an hour on the phone. When I finally got to who was supposed to be the person to tell me if my order went through or not, she said I should just wait a few hours and see if the amount shows up on my credit card as a new purchase or until I receive an email notice from the credit card company. If I didn't hear from the credit card company, to just call Dell back and "we'd be happy to help".
I could not tell you if Dell is a good computer or not, because with customer service like that, I will never own one.

Received this laptop for a work computer. So far, I am completely satisfied with the look, speed, and functionality of the device. I would recommend.

After 8 months done with Dell for good. Worthless trash. All alienware, amd ryzen 9 5900, 38" monitor, mouse and keyboard, all in landfill now. Good riddance.

This is a summary of my recent (unfinished) business with Dell. I have a Dell printer and ordered 1 of 2 toner cartridge products suitable for my printer from the website on 13 January. Twice I was sent emails saying there was a delay and updating the delivery date. A third email came and cancelled my order (without explanation). When I raised a query I was told I had to start again. I went back to their online site and found the product I had ordered was no longer listed. I thought the cancellation might have been a Covid issue and moved on.
I then ordered on 15 February the other toner cartridge. I received back an email confirming the product purchased, the price I had paid and the delivery arrangements. This was also confirmed in a PDF attachment to the email and consistent with what I believed I had ordered. When Dell delivered the order and on opening the package, it was apparent I had not got the Toner Cartridge as I expected but an Imaging Drum which is useless to me.
There followed much back and forth with Dell "service" staff in which I provided copies of the email and PDF confirmation of my order but all this was to no avail. They didn't believe (or chose to ignore) what I had to say or their own email. They said it was customer error. I would have to return to them the wrong product before they would refund my money and I would have to start all over again.
I now don't know what to do to get my printer to work. Is it worth my while to go and try Dell a third time? Should I just throw the Dell printer in the bin and buy a different brand of printer?

I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed.

I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process.

Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package.

After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection.

I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies.

Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation.

I should have listen to family and other reviewers online.

I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds.

So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!

Spent over $3300 on a Dell XPS 17 - it has so many problems I don't know where to begin.

They sent me a refurb, and said that's the best they can do (are you serious?).

Their support doesn't even respond.

Dell stole over $3,500 off my debit card and refused to resolve the issue when it was brought to their attention. They offshore much of their business. Guess that makes stealing easier, I don't know. I will never buy a single product from them again - it's way too dangerous. Hiring lawyer now to deal with their theft. Already reported them to several agencies. They don't care. Buy from other computer companies, there are many to choose from who don't steal from customers.

What a joke of a company! Ordered a G15 gaming laptop for my daughter's birthday because they were offering presidents day sales with one day shipping. It's been a week since I placed my order and no laptop but I have gotten annoying emails everyday telling me the order is delayed. Not only is the email annoying but you have to accept the delay each time or they'll just cancel your order! How do company's stay in business like this? Why even offer the sales if you can't fulfill them!?

I ordered a computer and was told it would arrive overnight shipping. 5 days later still not arrived. Customer service support for shipping is terrible. They keep bankers' hours, so forget getting help in the evenings or on weekends and holidays. Additionally, they tack on hidden charges when your order, e.g. 1 year extra dell support for another $25 that I didn't ask for. When you try to talk to someone, they are all from India. Nice guys, nearly impossible to understand.

I would recommend no one in their right mind by a Dell Computer or and Alienware from Dell Technologies.
I do understand that parts are hard to come by. Here is the story; I place an order on the 19th of the January for a delivery of February 3rd. On the morning of the 3rd I get an email from them saying it wont be completed until the 17th of February delivery upon the 19th. So I call them and cancel on the 3rd of February. At approximately two hours from that phone conversation, I get another email saying it is shipped.
Now in between I found a PC company that will not take a month to get it to you let alone send b. S. emails and talk in one mouth and out another when it comes time to deliver or build it. So I purchased the competitors PC.
Now I have to call Dell Technologies back or talk on the internet to them about said and cancel again I did on the 3rd for the 3rd time. They said they had to do a recall and before I let them go they said they had done this.
Today February 7th I get the Alienware computer that I cancelled. I have to return it now and had to call again.
As I have complained to them before they really need to work on internal communications and communications to the customer. They have lost all my confidence and I will not purchase from them again. Maybe they should have just given me the computer. Or maybe because the delivery was left on porch I could have said I never received it. But no I was honest. Which is what I think Dell Technologies is not honest. I also do not see how you can not get it done via email and then it ships. Was it even put together correctly. Do not trust them.