On 11/04/25, I applied for a loan with Dell Credit to purchase a laptop.

I received an approval from Dell Pay Credit.

I purchased the laptop and received an order approval.

The next day, I checked the status of my shipment. And noticed that the order was canceled, without any notification provided to me.

I called Dell Customer Service and spoke to Vishmu whom informed me that my order was cancelled and I needed to speak to the verification department.

I called the verification department at *******355. I spoke with a gentleman who informed me that I needed to pass a verification process for my order to be approved.

He requested that I send my ID and mail to *******@bread. Once received, I would receive a notice if my order was approved withing 7 business days.

I told him, "Absolutely not!" I'm a U.S. citizen, who resided at the same address over a decade, and recently closed a Big Lots account with a $5,000 limit with the bank. And I couldn't wait a week. I'm a business owner and need the laptop within 48 hours.
I asked him to cancel the application and advised him that I'd purchase the computer with a credit card. I "never" sent any of the requested information to Dell.

On 11/6/25, I received a survey opportunity with Dell Pay Credit. At that time, I expressed my disappointment in the credit process. And, advised Dell that they missed an opportunity to have me on board as a customer.

A few weeks later, I received an email notification from Credit Karma, that a new account was opened, lowering my perfect credit score.
I disputed the new account with the credit bureaus. Yet the account is still listed as a trade.

Fast Forward to 02/17/26. My Dell Alien laptop stopped connecting to my computer monitor. But the monitor connects to three other computers.

I called Dell Customer Service 8x! Three calls, and the automated service couldn't recognize my Service tag. The other 5 calls I entered my Service Tag through the automated service, then had to provide it to the operator, and again to Ronaldo, who left the phone on mute and never came back, to Shiny, who did the same thing. I spoke with Bavna and she disconnected the call. I spoke with Sahithi who was beyond rude and kept huffing and puffing when I asked her to repeat herself. Because her dialect was horrible, as the other agents! She put me on mute over 10x without asking me to hold. Each time, I was on hold for over 3-4 minutes. I kept saying, "hello". She didn't answer until she got ready. She insisted that I provide a call back number, even after I told her I didn't have one. And she could email me if the call was disconnected. She was too eager to get my number. I know that they sell customer's information. So, I provided her with 777-9311. LOL

She spent 25 minutes troubleshooting my monitor. After I told her, 5 times that the monitor worked with other computers. After 2 hours, I had to hang up to get ready for an appointment and still can't connect to my monitor. Chatgpt stated, Dell has known issues with the adapter ports going out. Each representative was rude and nasty!

Dell should be ashamed, outsourcing their work to foreigners. And wonder why security breaches occur.

Also, after I advised their Customer Service that I would leave a bad review. Now, when I go to the Dell site, my IP address is restricted. I have to access it from another device.
CASE NO *******

Keaps blue screening of deathing. Lags. Touchpad never ever works. And low memory. So don't by it.

Alienware (Dell) has screwed us out of a PC that was intended for a lot of important things; including WORK.
My partner bought me this PC for my artwork and schooling and it has done nothing but crash constantly. At one point we even had to not only factory default the entire computer, but remove the operating system and reinstall a fresh copy that was unrelated. This didn't work. My Alienware R10 has had "Whea_Uncorrectable_Error" popping up at random for almost 2 years now. It's not even when it's running hard programs either. I could be watching a Youtube video or checking my email and BAM - crashed computer. It's made it impossible to do my work as an artist, do my schooling, have a reliable anything really with how heavily I rely on a PC for my lifestyle.

It has been over a year and we've not gotten a refund, replacement, or any true answer on what they're going to do to fix the problem. At one point they wanted to offer a refurbished DOWNGRADE in exchange We've reached out over 20+ times both in chats and over the phone. I mean at this point we might be facing the fact that Dell scammed us and now I am facing my career ending before it even started because they won't even honor the warranty we're STILL PAYING FOR to have this fixed.

If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps. This is what you can expect should your PC die shortly after purchase. The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email. Absolutely horrible customer service and their "warranty" isn't a warranty.

In a nutshell, my computer died after 4 months and their 1 year "warranty" doesn't include replacements. You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels. I was fought tooth and nail and Dell eventually just refused to replace it. Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck. Here is an email string from a supervisor named "Gail" after about 4 hours on my end with tech support and emailing back and forth.

-------- Original message --------
From: Gail_*******
Date: 1/31/18 2:40 PM (GMT-07:00)Subject:

Hi Martin,

We are not declining the request but system replacement is not a good option at this point. I see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computer. The process will take 7 to 12 bussiness which include the shipment of the computer. Please let me know if you prefer to discuss this over the phone and I'll setup the call back for you.

Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday

--- Original Message ---
Received: 2/1/18 2:22:13 AM CST
To: "Gail_*******"
Subject: RE: Re: Dell S*******

Hi Gail,

Are you refusing to replace my PC? I already spent 2 hours in the phone with your tech and it was a complete waste of time. Why would I do this again?

-------- Original message --------
From: Gail_*******
Date: 1/31/18 9:12 AM (GMT-07:00)
Subject: RE: Re: Dell SR *******

Hi Martin,

I appreciate your feedback as this will help us on improving our services. I am sorry to hear that you have been experiencing this kind of issue on your computer for some time already. Is there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible?

Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday

--- Original Message ---
Received: 1/31/18 8:51:05 AM CST
To: "Gail_*******"
Subject: Re: Dell SR*******

Hi Gail,

I appreciate the follow up. I was planning on calling back in today to speak with a supervisor but decided against it. As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up.

I bought my PC about 5 months months ago with the understanding it had a 1 year warranty. Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously. Sometimes the sound works and sometimes it doesn't. Sometimes when I reboot the sound is good and sometimes not. I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc. Something is wrong with the PC. Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution. PC is still broken. After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me. I've never used / configured the program and it's been been dormant since I got the PC. In any event, it's still broken. I told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty. As a last resort I could sent it back to Dell and have them try to fix it. I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a 1 year warranty and replace the unit without pulling teeth and fighting tooth and nail.

Paolo was. Polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC.

Thanks for listening and sorry for the rant, didn't expect to have to go through this.

Please let me know if you can help and what my options are.

Thanks much.

Martin

-------- Original message --------
From: Gail_*******
Date: 1/30/18 4:33 PM (GMT-07:00)
Subject: Dell SR *******

Hi Martin,

This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical Support. I understand that we have assisted you in troubleshooting issue on your system. I just wanted to follow up with you to ensure everything was resolved to your satisfaction.

Your satisfaction is our topmost priority. Feel free to share any feedback from the service you received from us. Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service.

Thank you,
Gai
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday

Although everybody loves macbooks I love Dell

Sorry

Fast arrival of goods well advanced site

Don't buy a Dell unless you speak Telegu! English speaking support no longer exists.

Famous brand, good product and service, nice!

Ordered a computer monitor last week. Got it today :) LCD is SUCH an upgrade. Thanks guys!