DellReviews 540

The pricing of a lot of the items are really well. However i dont like it that you then find out the item isnt shipping for 5-6 weeks. They shouldnt really be showing these items. Show whats shipping now and not later. Overall though, pricing is good and when they do have it it ships fast.

Bought a dell inspiron 96 days ago, per support tech, and already pc is running extremely slow. Contacted support and tech said I had to pay for a higher level of support or upgrade. Asked to return pc and that's when I was told that the purchase was 96 days ago and out of the return window. Now I'm paying for a computer I can't use. Jokes on me.

I purchased Dell Laptop as highly recommended as a product according to product reviews read. All went well until I had to make contact with the Customer service team... what an absolute debacle!
Wait for it, even worse than Kogan.
My experience included the following:

Pass onto multiple Departments, and spoke with multiple people who unfortunately did not have adequate English skills, making an already stressful situation more stressful.

Some of the customer service people were obviously working from home as the crying of children and banging of pots/pans including traffic noise.

Not one system links with another system... all an absolute quagmire of disasters.

Given Dell leads the world in technology it seems surreal that their customer service systems appear so archaic and reflective of Third World customer Service approach.

Although supportive of people from all countries being given opportunities to be employed. This requires skilled and knowledgeable staff that can provide proper information with a professional approach.

I strongly suggest that DELL management re direct some of the billions of dollars earnt into a more functional customer service system and regain some moral compass.

I just recently bought the Inspiron 7506 2n1 with 16g of RAM for around $1200. I started noticing issues with this computer very early on with the problems continually getting worse. Now this computer is 33 days old and has hardly been used. The Wifi will only connect at 3-30mbs and I have 500mbs fiber internet which works fine for every other device in my house. The setting for the lid has been changed to "do nothing" when I close it for my external monitors but when I do, the internet doesn't disconnect however it does stop working where I have to manually disconnect and reconnect in order for it to work. Even offline, the computer will automatically shut out of programs such as my control panel or even a game of solitaire. Also, when simply trying to watch a video online the video will automatically shut off and inform me the computer does not have enough memory to load web page.

I have spent the last 3 days on the phone with dell support trying to fix the issue to no luck. Including disabling Smartbyte, the buggy useless application that Dell is now forcing on their paying customers. The first support technician also somehow ensured that I'm now not able to use a PIN as a sign in option from start up which I still have not been able to reverse. Since then, I have been disconnected 3 different times without receiving a call back, having already given support 2 call back contact numbers. They are now assuring me it's a software issue in which the only way I can repair, is to pay another $99 to their software department which might not even be the problem for a computer that was defective out of the box.

I was finally able to speak to the support supervisor and I've basically been told I'm just out of luck because of policy and when I informed him that policy is extremely biased against paying customers, he told me he thought I was wrong and told me that he would inform corporate.

I will never in my life buy anything else from Dell after this experience.

I've spent over £1000 yesterday on a brand new Inspiron 13 2 in 1 laptop and received it today.

I've received; used accessories, stained used/returned laptop which has a rattling and rocking touchpad.

Absolutely disgusting how they try and sell their faulty return items to their customers.

I won't even say the word Dell from now on. Do yourself a huge favour and don't buy any of their new products because they are in fact used/refurbished/faulty/returned products.

Dell Customer Support (both telephone and chat) are woefully deficient.
I called to ask a simple question, "What device can I buy to have installed on my Inspirion 3880 that will read/write for CD/DVD/Blue Ray."
When I bought this unit three months ago, I was shocked that this function was deliberately left out of the PC.
But, Geek Squad assured me that I could find a unit if I looked on the internet. I learned quickly that the info on the internet chat rooms wasn't always accurate so I went directly to Dell.com.
When I called, getting through the computerized screening was a royal pain in the $#*!.
When I was finally able to speak with a human being, I literally could NOT understand a single word he was saying and he was obviously in a hurry for some reason. The attempt was a complete failure.
So, I went back to the chat function on the Dell website. That also was a total failure.
Why? The so-called technician insisted I had to ask my question to one of their technicians when I called in. I shared my experience with him and the chat ended.
Dell management has created a system of customer service support that appears to be competely dysfunctional.

Solid-state drive failed after two months. My repair was delayed by three weeks "due to unforeseen circumstances." When the part arrived, Dell switched out my failed 2 TB SSD for a 512 GB SSD. What a ripoff.

First, I have been a customer of Dell for at least 20 years, have their credit card for 18 years and have purchased numerous laptops directly from them over the years. I recently purchased a new Dell monitor to use as a second monitor for my Dell laptop, but the cable that came with it came with would not work with my laptop. I contacted tech support, and was told that they would need to charge me for tech support, so I called their sales department that offered me a different cable that I purchased directly from. The new cable didn't work either and once again I was refused tech support for the new Dell monitor and new cable I purchased directly from them, so I contacted the BBB. Then Dell contacts me, I return the monitor and re-order a new one and they were supposed to offer me the tech support I need to install the monitor. I was told to purchase a different new cable than the last time directly from them, and that cable did not work either, so I was told to take my new Dell monitor with the new cable I purchased from them and bring it to Geek Squad (or similar) to troubleshoot... REALLY! My BBB complaint remains unresolved at this time.

I use my laptop only when I travel which is very infrequent due to covid. I bought the laptop in July. When I tried it in November the wifi would not connect. Finally dellsent a technician who changed the motherboard. But now the motherboard is new the computer is dead.The computer is locked. A dell online person spent 31 minutes on the phone and could not get it working. He finally gave up. The laptop is dead and Dell service cannot get it up and going. Dell refuses to replace it.

The whole experience was an absolute nightmare. From ordering to cancelling to price matching to shipping delays, nothing seemed to go well. I was not able to cancel my order immediately after I bought it. The email headline they sent was very deceptive and made you believe your order was cancelled… until I looked again the day after. Then on that same day that I purchased it, the price went down 30$ but they couldn't stick to their price guarantee policy either. Took several phone calls so they had to make an exception for me (worked out fine in the end but it shouldn't have to be this hard and time-consuming for them to actually stick to their policy.) Then comes the shipping delay. I desperately need it but it is still late and I have no other way to cancel / get a refund and buy elsewhere. The shipping service they use (Pilot) is no better either. I've spent so much time waiting for the website to load my information and most of the time it doesn't. But when it actually does the information is either very outdated or they are moving slower than turtles! They will not stick to their promised delivery time. Has been a very frustrating experience so far.

I guess I have been spoiled by the other businesses that actually care and take pride in their customer service. Makes you wonder why this company is still thriving. Please do yourself a favor and do not buy directly from them. Would rate zero stars if I could.

They canceled my order on sale and provided bogus reasons for the cancellation like "your card denied authorization," even though I confirmed with my credit card company that this is false. I told Dell this fact, and they said that the credit card said there was a fraud alert. Again, I confirmed with the credit card company that this was false. I asked them to process the order, and then they cancelled it anyways. Dell offers deals and then renegs on the sale... bait and switch with lies to explain away their behavior. Never again.

The screws come off. Laptop gets very hot. Dell Customer service was not good at all. The fan is very noisy and laptop gets burning hot.

Dell service has been extremely helpful and responsive. Their products last a long time and are well made. I trust their products and find their technical support outstanding.

Bought an aurora r12 and it was broken right out of the gate. Dell support sent a technician who didn't have a clue what he was doing neither did the phoned technical support services and brought a used graphics card with him and still did not fix the problem or take the PC away. Had to wait for a Purolator driver... But why?

Still waiting for a fix... 2 months after the purchase. Tried emailing Dell several times. I was fully ignored at every turn. The person who replied had copied and pasted replies that came from a fraudulent Indian fake tech (not a smart on the country but pointing out the truckload of scammers that we all experience). Who didn't explain the issue as to why all of this was happening or explain the reason for horrible support. Don't buy Dell. I could go on and don't have time to go into details but I don't ever want to deal with them again. I'd rather eat my own face.
Why wasn't the PC taken away on the spot. Why wasn't a fix placed at my feet for my major inconveniences? (haha) overkill humour there to lighten up the review.
Is there any ratings less than zero? Yup... Dell popped the bed. Several times... Wow... Just wow.

My favorite device. Use it nearly 10 years and haven't had any serious issues. Thinking about getting some latest model.

My laptop crashed when I was just making sure I would get updates from Intel. Tried to use Microsoft online process. I can't receive text message do to no cellphone to get code. Use backdoor to Microsoft which was a waste of time. Microsoft sent me to Dell who was even worse.

This store is somewhat upset due to the fact that the range of products is not great. There used to be much more than now.

I have Dell latitude 5590 core I3, the product is poor with windows 10, hanging more of the time when through the windows updates and after the updates