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XIDAXReviews 200

4.6

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From the business

Configure your Custom Gaming PC at Xidax. Lifetime Parts Warranty on Desktop Computers and hand-built for PC gamers.


xidax.com
Founded in 2013
Midvale, UT
+33
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XIDAX Reviews Summary

XIDAX has a rating of 4.6 stars from 200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XIDAX most frequently mention customer service, tech support and top notch. XIDAX ranks 4th among Computer sites.

service
86
value
80
shipping
75
returns
49
quality
78

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Xidax's customer service is 2nd to none. All questions are usually answered within an hour or if not minutes. Aspen has been currently helping me with my questions and answers are very quick and helpfull. Would highly recommend Xidas PCs not only for the amazing PC products but the outstanding customer service.

Date of experience: February 11, 2026
Connecticut
1 review
0 helpful votes
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Aspen provided outstanding support
February 21, 2026

Aspen provided absolutely outstanding tech support. They spent an entire day, hours on hours, helping me troubleshoot and fix multiple issues with my PC, and their patience and dedication never wavered. They were thorough, knowledgeable, and truly committed to finding the solutions I needed. I really appreciated the time and care they put into helping me. Highly recommend Aspen for anyone needing reliable and dedicated tech support!

Date of experience: January 14, 2026
Texas
1 review
0 helpful votes
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Excellent customer Service
February 12, 2026

Aspen helped me through an issue I was having with my AMD graphics card. He listened, explained and assisted me in identifying possible solutions and also made me feel comfortable that of the solutions he implemented did not work we had more options. Knowing that my problem was/will be handled is peace of mind. I am a very satisfied customer

Thank you

Date of experience: February 2, 2026
Virginia
2 reviews
0 helpful votes
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Friendly and fast service
February 9, 2026

Great service and explained everything that needed to be done to resolve my issue

Date of experience: January 30, 2026
Alabama
1 review
0 helpful votes
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Great support!
February 8, 2026

Had a lighting problem and Aspen had it solved for me in less than 10 minutes. Great support!

Date of experience: January 29, 2026
Georgia
1 review
0 helpful votes
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Super helpful and patient
February 5, 2026

Had an issue with hibernation and wifi going out and it looks like it's all fixed. Aspen was patient and thorough

Date of experience: January 26, 2026
New Jersey
1 review
0 helpful votes
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Great customer support (Aspen!)
January 30, 2026

So I've been a Xidax customer for about ten years. Bought my son a gaming computer and since it was so great, when it came time for me to buy myself one I did. Then I bought a laptop too. After seven years, my desktop was slowing down so I went right back to the people who make great computers and bought a new desktop. I've never needed support until now. Kept getting booted from the internet and I work from home so this is a problem. I emailed over and got hooked up with Aspen who quickly took control of my computer. I watched him move through my screens and work his magic. I'm back to running and all is well. Aspen was great and I'm grateful. Thank you, Aspen and Xidax!

Date of experience: January 20, 2026
North Carolina
1 review
0 helpful votes
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Amazing job by Aspen
January 25, 2026

Looks like my computer starts up 1st try again he fixed it pretty fast and was patient

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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BEST COMPUTER COMPANY OUT THERE!
January 17, 2026

Okay so its been two months with this Xidax computer and I have to say it was worth every penny I spent.Thank you Aspen for all the help you gave me with the setup and addressing all my concerns, and thank you to the build team for producing such a great machine.

Date of experience: December 26, 2025
Illinois
1 review
0 helpful votes
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Great Customer Support
January 12, 2026

Cole and Aspen were very helpful with answering my support questions. I asked a LOT, too.

Date of experience: January 2, 2026
Utah
1 review
0 helpful votes
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HDMI port version
December 27, 2025

Needed the HDMI port version on a laptop I purchased in Jan. 25. Notoriously difficult to locate. Xidax support found it! Thank you.

Date of experience: December 17, 2025
Alabama
1 review
0 helpful votes
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Quick and Informative!
December 16, 2025

Shout out to Aspen and their quick diagnosis of my issues that occurred during transportation. With a few quick trouble shoots, the issues resolved. Thanks again!

Date of experience: December 5, 2025
South Dakota
1 review
0 helpful votes
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Xidax always has A+ Customer Service!
December 14, 2025

Had to lean on Aspen today to get my computer back to tip top shape and he was a tremendous help! He also helped me with a potential computer purchase in the future. Thanks XIDAX and thank you Aspen!

Date of experience: December 4, 2025
Arkansas
1 review
0 helpful votes
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Aspen was a superb help
December 12, 2025

Aspen was able to get my xidax pc compatible with epic games site again.

Date of experience: December 2, 2025
Kentucky
1 review
0 helpful votes
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Aspen was the salesperson
November 30, 2025

Aspen offered me 3 choices. All were great. I picked the one that i liked.

Date of experience: November 20, 2025
Virginia
1 review
0 helpful votes
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Fraud claim
November 24, 2025

Had a fraudulent claim on my credit card. I spoke with a wonderful customer service rep who took care of it right away. Thank you so much Aspen!

Date of experience: November 14, 2025
Louisiana
1 review
0 helpful votes
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Great customer service experience! Aspen helped my initial problem with a boot up error on my Xidax pc. Then helped with all additional questions and issues I had. Very nice to talk to as well and patient. Thanks Aspen.

Date of experience: November 5, 2025
New Jersey
1 review
0 helpful votes
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Quick reponse
November 11, 2025

Aspen was helpful and quick with a response and with a suggestion (that I took) for a part that was delaying the assembly of my PC. By the next day I had a photo of the assembled PC. However, I waited about 14 days before e-mailing Xidax and would still be waiting had I not done that, but it's all good. 5 *s.

Date of experience: October 31, 2025
New York
1 review
0 helpful votes
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Great Service
November 8, 2025

I called Aspen when my computer was not working. He walked me through some stuff I still don't understand but he does and he got it to work. He is brilliant. You should pay him more.

Date of experience: October 29, 2025
Wisconsin
1 review
0 helpful votes
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Great technical skills!
November 4, 2025

Aspen, thanks for your assistance in bringing my PC up to par!

Date of experience: October 24, 2025