XIDAXReviews 200

Tanner Woodbrey, was an awesome sales rep done an outstanding job on my questions and quotes! Mr. Woodbrey was very polite and patient with me. Outstanding customer service and fella this is my second time ordering through Xidax very pleased!

These guys an gals are top notch, I had questions before I even started putting it together an they answered them all in a flash. I had problems with potential shipping options they worked tirelessly to get it done. I couldn't be happier with my purchase and amazed with a level of customer serves I've never seen before.

I had the pleasure to work with Tanner and I was immediately greeted with quality customer service. There was no wait for support, and He was very informative as I was browsing the sites selections. Ultimately, I ended up sending him links to what I was looking for and very quickly he sent me a link to the exact built I wanted. Tanner even assisted me through the checkout process and reassured me of the Lifetime Warranty and how this is the best deal for the money. I appreciate the personalized experience.

My experience with Tanner was great! He called right away when I was approved for my Progressive Lease and asked me what all he could do to help me. I was at work and asked if we could take to conversation to chat, and he obliged. I had a really tight and strict budget and Tanner did a great job to make sure I got what I needed at the right price. My whole experience will definitely make me want to tell my community about this great company. A billion kudos to Tanner, he needs a raise for sure.

Experience was exceptional from the time I started doing research to the time I checked out. Tanner was highly professional, responsive, and very knowledgeable on the entire process as well as all of the build questions I sent his way. Thank you for everything Tanner, I am grateful for the experience and excited to go down this journey with the Xidax team! Please also pass along my gratitude to the engineers that will be building out the system!

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX!

After shopping around other various options online I decided to go with a pre-built PC from Xidax. The high level of components and build quality at the right price is what helped make my decision. The only draw back for me is paying for shipping, but that extra cost was worth it to me for the build quality and piece of mind that comes with buying a PC from Xidax. I went with a pre-built PC in stock which shipped close to next day and I am very happy with my purchase. I would do business with Xidax again.

I'm very happy with the components I got for the price; most other places I looked would have been several hundred more for similar specs. When I received the PC, there were some major issues that I was not able to solve myself since I am not much of a tech person. Luckily, I was able to reach out to support and, while it did take longer than I would have liked, they were able to fix the issue in a way that I was happy with. Now, the PC is comfortably running demanding games and software. Overall, I would recommend Xidax to most people as long as you don't mind doing a little bit of your own quality control before you boot the thing up.

I bought a pc in 2016 from xidax computers. I was very lost in how I could upgrade my current system and Spencer was able to answer all my questions. He worked with me for an hour straight and was extremely knowledgeable on every subject.

I had been planning a new PC purchase for a few months. I pre built about 50 or more on at least 10 different sites. I kept coning back to Xidax because the parts selection was definitely better than others. Some companies are ok with selling you mid grade equipment. Not Xidax.
Once i placed my order i did have an issue with my order getting "lost in translation". XIDAX's awesome staff helped get my order back on track. The very next business day i had my confirmation. I was expecting a 3 week to a month or so to take delivery. I received my new PC in under 2 weeks. They also sent build photos as they were working. Ive never been shown the process on any of my other PC's. I had no issues with the delivery. Outer box was handled quite nicely. The set up and install were hiccup free as it is supposed to be. 10 out of 10 would order again and recommend to anyone considering a new PC.
Thank you Xidax!

Was struggling a bit to find what I wanted on my own. I decided to use the chat and that's where I met Shane. Shane was a huuuge help from finding what I needed in my PC, to my payment methods that fit me best. 10/10 would recommend to anyone who doesn't know the intricacies of computer components and construction of a well working PC.

Second unit bought from Xidax.

I find their units solid. First unit is 7years old. Operating in high temps. Has kept up really well. All games (Assassin's creed, Far Cry etc) play without glitches. All software doing just fine. One USB port non-functional, but eh. Started to slow just a bit and wanted an upgrade. So handed it down to someone and it is still working fine. (They will be using far less intensive applications.) Oh and the panel had come with a dent. Got it replaced free of charge.
New unit doing well out-the-box. No issues. Packaging was stellar. (It came a long way.)

Found them online while searching for something a bit...more. The highlights:
1) Customer service. Their agents are patient, helpful and not pushy. They may suggest a higher unit than what you had in mind, but they explain why and it is all verifiable. No gimmicks to try and rush you. Good responsiveness as well.

2) Good range of choices. With basement and refurbished deals

3) Cool freebies (linked to purchase price)

4) Frequent sales

I think they could do better with the instructions in the package and with labelling the extra parts, but likely most people buying from them know their way around.

I see comments about their warranty, but it's just one of those legal things you HAVE to read beforehand.

Giving high marks until proven otherwise.

Attaching a video. Sound is a standing fan. Unit is QUIET.
(Shane was an awesome customer rep. Above and Beyond must be his motto.)

Cody Twitchell helped build my PC and answered all my questions. Made me a feel confident in my purchase! Best customer service you could ask for. Would recommend to anyone in the market for a gaming PC

I ran into a CPU issue after purchasing a custom rig from Xidax. I got support from Cole at Xidax for about 2 days off and on and the patience and help was top-tier. It's always nice to get support from a real person instead of trying to navigate through hundreds of pages of FAQs trying to find someone else with the same specific issue.

Empty promises to help fix broken case fans. Fan issues from delivery to weeks later without help!
* responded here and I did reach out to him. A few days later he responded offering help which I asked for and there has since been zero follow up. Just seem to be getting strung along. Well, another week gone by and I have had zero response to my problem with the case fans. Thanks XIDAX!
It is now 10/20/23. After multiple attempts to reach * and the CS team, crickets. Empty promises with the only resolution offered is to send the Unit back. CRAZY!

*Personal information redacted by admin

I recently had the absolute pleasure of working with Chris from Xidax PC's, and I cannot express enough how outstanding my experience was. From start to finish, Chris exemplified the highest level of professionalism and expertise, making my purchase process an absolute breeze.

First and foremost, Xidax PC's stands out for their top-tier products. The quality and performance of their PCs are second to none, and the range of options available ensured I got exactly what I needed. Chris was not only knowledgeable about their entire product line but also took the time to understand my specific needs, guiding me toward the perfect system for my requirements.

What truly sets Xidax apart is their exceptional customer service. Chris went above and beyond to address all my queries and concerns, demonstrating an impressive depth of knowledge about the technical aspects of the PCs. He was patient, courteous, and incredibly attentive throughout the entire process, making sure I felt completely confident in my purchase.

Furthermore, the level of customization Xidax offers is remarkable. Chris walked me through various options, ensuring every component was tailored to my preferences. This attention to detail resulted in a PC that exceeded my expectations, both in terms of performance and aesthetics.

The efficiency and transparency of the purchasing process were outstanding. Chris kept me informed at every step, providing regular updates on the status of my order. The delivery was prompt, and the setup was seamless thanks to the thorough instructions provided.

In summary, Xidax PC's and Chris have set a new standard for excellence in the industry. Their commitment to quality, combined with Chris's exceptional knowledge and customer-centric approach, make them the go-to choice for anyone in need of a top-of-the-line PC. I am beyond satisfied with my purchase and will be recommending Xidax and Chris to everyone I know.

Kudos to Chris and the entire team at Xidax PC's for their dedication to providing outstanding products and service. They have gained a customer for life, and I have no doubt that anyone who chooses them will experience the same level of excellence that I did.

I had Shane as my salesman he was very informative and helped me figure out the best option for me! I will be continuing to purchase from Xidax!