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Hard Drives Direct Reviews Summary
Hard Drives Direct has a rating of 4.8 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hard Drives Direct most frequently mention customer service and fast delivery. Hard Drives Direct ranks 5th among Computer sites.
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Looked to replace a failed drive in my server. They were fast and easy to deal with online. Had what I was looking for at a good price. Drive arrived sooner than stated. When I need another drive(s), I'll be looking here first.
When a hard drive fails on a server, I know that I can quickly and easily find the drive here at a great price and have it delivered in the time I require. I am a long time customer and they never let me down. Normally I would say try this place then let me know how much you love them too. But this time I am going to say try them for 5 years and then reach out and let me know how much you love them too.
Order well received. Possible payment via PO. Got tracking number for delivery to Kanata but not to our site.
Hello Dominic,
Thank you for your feedback. We’re glad to hear the order was received successfully. Regarding the tracking, the email is automated and is emailed directly to the email address on the account. If, for some reason you miss it, you can find all of the order details - including tracking number(s) in your order history online.
We hope to have the opportunity to work with you again.
-CSR
Finding the correct hard drives (with trays even!) is always an easy process. I didn't make any inquiries this time but previously have emailed asking about compatibility and response was very fast!
Hello Steve,
Thank you for sharing your experience. We’re glad the ordering process is straightforward and that our team has been able to provide fast, helpful compatibility support when needed. We appreciate your business!
-CSR
This site is very nice to navigate and easy to find compatible options for your server /product.
Good selection of hard drives and fast shipping.
Would recommend
Hello Mike,
Thank you for your feedback. We appreciate the recommendation and are happy to hear you were satisfied with our selection and shipping speed.
We look forward to working with you again.
-CSR
Smooth order processing and fast delivery, Thank you :)
Hello Youssef,
We appreciate your kind feedback, and are happy to know the experience was seamless from start to finish.
We hope to have the opportunity to work with you again soon.
-CSR
Easy interface and clear description.
The Product was in good order and fit for my business purpose. However, the shipping experience could be a bit better. The delivery dates kept shifting couple times and was delivered a days after the confirmed delivery date.
Sourcing, purchasing and receiving a replacement drive should be easy. Hard Drive Direct is all that and more!
Dependable service that makes my job easier.
Thank you!
Luis
Hello Luis,
Thank you so much for your kind words. We are grateful for your support.
-CSR
I contacted Hard Drives Direct customer service because the hard drive I had purchased a year prior had stopped working.
The response to my complaint was quick, but some of the instructions regarding the replacement procedure for the faulty hard drive were unclear, which ultimately extended the process to about two months. Fortunately, the customer service representative was very helpful and finally provided me with the correct information.
A little bit difficult but OK finaly
The model requested and what was shipped was not the same.
They make me wish we had more legacy servers as by far our most competent supply partner is Hard Drives direct.
Be it dealing with a shipper over a single hard drive, or arranging for local pick up on a Friday, will not shop anywhere else if they have it
Very happy with the entire experience from ordering to production.
Hello Tyler,
Thank you for your positive feedback! We’re glad to know that every step of your experience — from ordering through production — met your expectations.
We look forward to serving you again.
-CSR
The item arrived quickly and as described, customer service was excellent as I had to change my order right after I placed it online. Easy to deal with and would order again.
Hello Lisa,
Thank you for shopping with us and for reaching out for assistance. We are always happy to help and appreciate your business.
We look forward to working with you again!
-CSR
As an it consultant, I already order replacement HDs from Hard drives Direct, and never let me down. Keep up the good work! Thanks guys.
Would have been nice to have shipping on Saturday to get us working Monday instead of ship Monday and working Wednesday.
Hello Jaymie,
Thank you for reaching out with your feedback. Our hours of operation are Monday-Friday 8am -5pm.
All orders placed before 5pm EST are processed and shipped the same day.
-CSR
It would be fantastic if you could ship on Saturdays so there could be Monday arrival onsite.
Package was received sooner then expected, which is appreciated especially when it is a time sensitive matter. Thank you!
Hello Guzzo,
Thank you for your feedback. We're glad to hear your package arrived sooner than expected, especially given the time sensitivity.
We appreciate your support and look forward to assisting you again.
-CSR
Had drives fail, and my spare here didn't work, and got replacements shipped out that day to me. Saved my ZFS pool.
Hello Aaron,
Thank you for sharing your experience. We're glad we could get the replacements out quickly and help you save your ZFS pool—that's what we're here for.
If you ever need anything else, don’t hesitate to reach out.
-CSR
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Thank you for the 5 star review, Matthew.
We appreciate your business.
-CSR
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Hello Alan,
Thank you so much for your continued trust and loyalty over the years. We know how critical it is to get the right drive fast when a server fails, and we’re glad we can be there when it matters most. Reviews like this truly mean a lot to our entire team. We look forward to supporting you for many more years to come!
-CSR