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From the business

We are entrepreneurial, transparent, positive and humble. We believe that strong core values are the foundation for creating an environment which benefits and enriches our vendors, our customers and our team.


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Hard Drives Direct Reviews Summary

Hard Drives Direct has a rating of 4.8 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hard Drives Direct most frequently mention customer service, fast delivery and good experience. Hard Drives Direct ranks 5th among Computer sites.

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returns
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497 reviews

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Colorado
1 review
0 helpful votes
Follow Kenny Y.
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Could not find drives for our HP servers online then found this page. This page is great for legacy/EOL systems.

Date of experience: November 11, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Kenny,
Thank you for your review! We're glad to hear that you found our page helpful for your HP servers and legacy/EOL systems. We strive to provide reliable resources for hard-to-find parts, and it's great to know that we could assist you in your search. If you need any further assistance or have any questions, please don't hesitate to reach out.
-CSR

Canada
1 review
0 helpful votes
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Quick shipment
November 21, 2024

Shipment was done quickly and efficiently. Arrive in good shape.

Date of experience: November 11, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Andre,
Thank you for your positive feedback.
We are grateful for your support.
-CSR

Canada
1 review
0 helpful votes
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Nice search capabilities and inventory
November 19, 2024

Great searching capabilities, good details page, lots of inventory to pick from.

Date of experience: November 9, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Elisandro,
Thank you for your kind review. Your feedback means a lot to us.
Please come back soon.
-CSR

Canada
2 reviews
0 helpful votes
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Always Great Service and Fast Delivery
November 15, 2024
Updated review

It is always a comfort to know that Hard Drives Direct always has what we need in stock and the delivery options are there to rush a package.

Date of experience: November 5, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Jason,
Thank you for this great review! It is a pleasure working with you.
-CSR


Fast delivery and great products
May 26, 2024
Previous review

Hard Drive Direct is always easy to deal with and has the drives I require in stock which is a life saver.

Date of experience: May 16, 2024
Canada
1 review
0 helpful votes
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Great place to buy
November 15, 2024

Never had any issues, and they ship really quickly. I ordered my Hardrives and they were here the next business day.

Date of experience: November 5, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Dave,
Thank you for your positive review.
We appreciate your support.
-CSR

Canada
1 review
0 helpful votes
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REPLACEMENT DRIVES
November 11, 2024
Updated review

Ordering of.the drives.was very easy. Have used your site multiply times.

Date of experience: October 31, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Switi,
Thank you for your ongoing support. Your feedback and your business is very much appreciated.
-CSR


Hardware Order
March 24, 2024
Previous review

Easy to search for parts, selecting bundle packages makes it easy to add to cart.

Date of experience: March 14, 2024
Canada
1 review
0 helpful votes
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Good SAS Drive!
November 7, 2024

The drive worked perfect, from the first try. Would recommend Hard Drives Direct's Sitejabber

Date of experience: October 28, 2024
Canada
1 review
0 helpful votes
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Thanks! Always count on your team for great service when shopping for replacement drives!

Date of experience: October 18, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Kent,
Thank you for this 5 star review. It is a pleasure to work with you.
-CSR

Canada
1 review
0 helpful votes
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Always on time
October 28, 2024

We received the Hard drives in a very nice packaging and super fast. Thank you

Date of experience: October 18, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Hamed,
Thank you for your positive feedback. We are thankful for your support.
-CSR

Canada
1 review
0 helpful votes
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Great service
October 22, 2024

Products are cost effective, readily available and shipping options are great if you are in quick need of the product. Arrived earlier than advertised!

Date of experience: October 10, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Michael,
Thank you for this excellent review. We are happy to hear that you enjoy shopping with us.
Please come back soon!
-CSR

Canada
1 review
0 helpful votes
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Perfect Service!
October 15, 2024

Nice, quick and perfect delivery. No issues whatsoever. I 100% recommend your service. Thank you.

Date of experience: October 4, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Bog,
Thank you for your order, and for this 5 star review. We appreciate you recommending us to others and look forward to working with you again.
-CSR

Canada
1 review
0 helpful votes
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Made it easy
October 8, 2024

The whole experience was super easy. With a lot of these NAS units, accuracy is very important because there are so many different SKUs for drives and you need the specific ones for your unit. Hard Drives Direct made finding the right drive easy.

Date of experience: September 28, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hi Adam,
We are glad that you enjoyed your shopping experience.
We hope to hear from you again soon.
-CSR

Canada
1 review
0 helpful votes
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Hard to Find Drives
September 27, 2024

Looking for specific NAS drives for a Dell array and they turned out to be very difficult to find. HD Direct seemed to have the drives, and immediately a live human was online to answer questions and help fill the order. Drives arrived quickly and they had the correct specs. Customer service checked in to ensure they arrived and worked for us. Great experience for just stumbling onto their website.

Date of experience: September 17, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Dennis,
Thank you for taking the time to provide us with this excellent review. We are pleased to hear that you are happy with the service you received.
Please come back soon!
-CSR

Canada
1 review
0 helpful votes
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Part Was not as described.
September 15, 2024

Part was not as described. The HD sleeve was larger than the one ordered as this HD was a substitute. We called to clarify and had to remove the original sleeve to make the part fit.

Date of experience: September 5, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Tom,
I have looked into your order and I do not see any notes regarding a call from you. I suspect you may have ordered the incorrect generation of drive for your HP server if the tray did not match.
It does sound like you were able to resolve the issue by swapping the tray with one from your existing hard drives. Please let us know if you require anything else from us. We can be reached at [email protected] or by telephone at 613-599-1287.
We look forward to hearing from you.
-CSR

Canada
1 review
0 helpful votes
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In Stock and Quick turn around
September 13, 2024

I am super happy you guys had my hard drive in stock. It showed up in a couple days and went about as smooth as possible in regards to having my RAID get rebuilt.

Date of experience: September 3, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Andrew,
Thank you for this nice review. We appreciate your positive feedback.
-CSR

Canada
1 review
0 helpful votes
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Fast Great
September 5, 2024

Shipped fast, received what I ordered. Thanks for the quick shipping.

Date of experience: August 26, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Michael,
Thank you for this kind review. We are pleased to hear that you are happy with our fast shipping options.
Please come back soon!
-CSR

California
1 review
0 helpful votes
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Excellent, good website usability, vast HDD selection, like that you list out HDD's that are compatible with the series of server to use them in.

Date of experience: August 21, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Darrell,
Thank you for these nice comments. We are grateful for your positive feedback and hope to hear from you again.
-CSR

Canada
1 review
0 helpful votes
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Symphony Automation loves Hard Drives Direct
August 27, 2024
Updated review

Very efficient simple purchase and delivery process. I have used Hard Drives direct multiple times and they always meet and exceed expectations on price and delivery time!

Date of experience: August 17, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Guy,
We are grateful for your ongoing support. Thank you for this 5 star review!
-CSR


Great source!
May 23, 2024
Previous review

I have used Hard Drives Direct as a source for a couple of my clients. They are competiively priced and have excellent delivery times and shipping options.
Guy - Owner Symphony Automation

Date of experience: May 13, 2024
Canada
1 review
0 helpful votes
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Quick shippment
August 26, 2024

Delivered within a week which is quicker then expected. Items look good and well packaged.

Date of experience: August 16, 2024
Christa D. Hard Drives Direct Rep
over a year old

Hello Ringo,
Thank you for shopping with us. We are happy to hear that your order arrived even quicker than you expected!
We hope to work with you again soon.
-CSR

Canada
1 review
0 helpful votes
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Service très rapide
August 26, 2024

Livraison le lendemain, très satisfait. Je recommanderais à tout le monde.

Date of experience: August 16, 2024