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Dell Reviews Summary
Dell's reputation has significantly declined, with many customers expressing dissatisfaction with both product quality and customer service. While some users appreciate the performance of their devices when functioning properly, a pervasive sentiment reveals frustrations over receiving incorrect products, unresolved technical issues, and inadequate support. Customers frequently report long wait times, ineffective assistance, and poor communication from service representatives. The overall trend indicates a growing discontent with the company's responsiveness and reliability, prompting many former loyal customers to seek alternatives. This feedback highlights a critical need for Dell to enhance its customer service and product quality to regain trust.
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I regularly buy off Dell (whenever they have great coupons/deals). Always had fast service. I would recommend them.
I believe Dell Computers is a good company due to the following:
1. You can first of all (build your own computer) and you can also by a computer for less then 500$ from them.
2. There tech support in my book is top notch...
I have had nothing but great experience with dell service. The website made it very easy to enter my computers for warranty information, and requesting service took about 5 minutes chatting online with a customer service rep. A technician showed up 2 days later and replaced the motherboard in my laptop. Great service and great products.
Very good warranty i bought a notebook and also purchase to two years extended warranty my laptop broke last week just got repaired from dell the laptop was brand new like the first day i got it
I love my Dell laptop as well as how easy it was to find the laptop I needed on dell.com. However, what I didn't love was the fact that the shipping kept getting pushed back to the point where my laptop took over 3 weeks to arrive. However, everything was intact upon arrival. I do have to comment that Dell customer service has been incredible, the last few times I've had to use it with my older laptop. When that laptop had an issue, Dell sent me a new harddrive, no questions asked. That arrived quickly, and shipping to return the old harddrive was completely free.
Pretty good site, allows for lots of customization - I would search for Dell coupons beforehand to make sure you're not missing out on any deals, but once you've got those, this site will let you buy any Dell computer you want with whatever options you want.
XPS notebook - I bought the new XPS notebook and it is the most amazing, lightweight notebook I have ever seen. I would recommend getting it with the cingular or verizon card to get the high speed internet. Otherwise if you get it from verizon/cingular it won't be built in and it sticks out of the slick laptop. I'd also recommend the 7200 rpm drives... they are still really quiet and so much faster.
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