Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dell's reputation has significantly declined, with many customers expressing dissatisfaction with both product quality and customer service. While some users appreciate the performance of their devices when functioning properly, a pervasive sentiment reveals frustrations over receiving incorrect products, unresolved technical issues, and inadequate support. Customers frequently report long wait times, ineffective assistance, and poor communication from service representatives. The overall trend indicates a growing discontent with the company's responsiveness and reliability, prompting many former loyal customers to seek alternatives. This feedback highlights a critical need for Dell to enhance its customer service and product quality to regain trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
What to say when everybody knows that Dell has one of the best desktops. The quality is top notch. And I'm very pleased with the service. I'll remain a constant buyer and recommend Dell to everybody
I'm converting over to Dell after my laptop screen broke and i had to borrow my friend's Dell for a week. A world of difference.
I searched many sites for buying a computer for my daughter at last I got the dell.com website. I ordered the computer from this site and after two days they delivered the computer. But after one week the computer is not working well. Suddenly it will decrease the power and shut down. And this site did not provide the good service for me.
My laptop is Dell. At first it was functioning very well and I was well satisfied with it. But recently it began to make many problems and the battery backup is getting very low. When I talked about this with the service team, they have not responded with me properly.
Dell is one of the best company or computer related products. I love to use dell laptops more than two year, it is still working properly. For me it is really efficient and better. I am very much happy with my dell laptop. It is extremely good one.
I have been working at Dell full-time for more than 5 years. All kinds of development/testing work going on. Suppleness to move around teams and improve your skills. But lack of forward thinking, trailing in laptop business due to phablets and tablets boom. I think here too much work pressure sometimes, can't think of anything else really.
The Dell is one of the best companies for business. It has provided the quality products like, Mouse CPU, and more instruments related to the computer. The company is an information technology company. It has to provide the technology solution to worldwide. It is sale the peripherals including the monitors, printer, projector etc.
Dell, has put even more a concentrate on its business fittings in the course of the last couple of years, Dell laptops generally offer a brilliant writing background, yet not long from now there were some prominent special cases. Be that as it may, most Dell frameworks offered springy criticism while their substantial touch-pad's given smooth route and solid signal backing.
I have a Dell laptop. It repeatedly getting complaints. The recent problem is about its keyboard. Some keys are not working and not supporting the virtual keyboard. Worst customer service they have, not even responding
I owned 3 Dell laptops in my life and currently work on dell. No issues, so my 5 stars go to them!
My dell laptop is the best one i have ever had! It lasted for 13 years and is still going strong, i just need a new battery and charger but instead use my boyfriends pc as don't need one now finished University!
It had been dropped hundreds of times, drinks spilt on it and it just kept on going! I love it!
I LOVE Dell... Dell is like to laptops as Honda's are to cars! Long lasting, dependable, and hold their resell value extremely good!
Dell is great, a little overpriced but overall their laptops are quite good quality. I prefer laptops from a reputable source like Dell, and I've never had any quality issues with them so far. I will continue to buy. Their desktops, however, are largely overpriced, so stick to their mobile offerings and you'll be good!
I have a Dell PC and desk top for one reason. Excellent customer service and warranties, both of which I have used. The computers are real work horses and I love them. No, they're not cool Macs, but it's nice to have this option in terms of affordability and back up. Results count.
Their laptops are good, so many models available online, but need to improve on service
Purchased a laptop and received coupon after I received the computer!
Always try to lookout for coupons for this site.
I think Dell is the best pc. I have been using only Dell for past 8 years and never been disappointed. It always works fine and has never let me down. Dell is the best
The website is borderline okay if you are looking to buy a dell computer. HOWEVER, do not call customer service and attempt to ask any questions expecting any sort of straight answer! I called, asked my questions. Got transferred, asked them again. Got answered with questions and attempts to upsell me when I couldn't evwn decide for sure what I wanted because I couldn't get my questions answered! Then I hung up out of frustration and they called me right back. U nevwr provided my number. Thwn they proceeded to call back just before 11pm which is NOT okay unless it is an emergency and. You are family for Pete's sake! Bad bad bad!
For me dell is the best pc. For about 4 years I had no problems with it. It works perfect and runs very fast. I'm planning to get better pc for complicated multimedia stuff, and dell definitely will be choice number 1.
Thanks!
I believe that Dell is one of the most reliable brands. I had many devices by Dell, including monitor, laptop, PC, keyboard, and each time I was more than happy about the quality. The only thing is that the prices are usually more expansive than for similar devices by other brands.
Answer: Not upto the mark... felt few hadrware technician are newly appointed were not ble to understand as well as answer the query.
Answer: Cause dell is a complete scam. I regret buying one. Wasted almost a thousand dollars.
Answer: I did. I bought a machine that had hardware issues right out of the box and returned it within the 30-day window. They refunded me 100% of what I'd paid, no problem.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account