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Dell

1.6

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Dell Reviews Summary

Dell's reputation has significantly declined, with many customers expressing dissatisfaction with both product quality and customer service. While some users appreciate the performance of their devices when functioning properly, a pervasive sentiment reveals frustrations over receiving incorrect products, unresolved technical issues, and inadequate support. Customers frequently report long wait times, ineffective assistance, and poor communication from service representatives. The overall trend indicates a growing discontent with the company's responsiveness and reliability, prompting many former loyal customers to seek alternatives. This feedback highlights a critical need for Dell to enhance its customer service and product quality to regain trust.

This summary is generated by AI, based on text from customer reviews

service
202
value
184
shipping
156
returns
132
quality
175

We monitor reviews for authenticity

Ukraine
7 reviews
23 helpful votes
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What to say when everybody knows that Dell has one of the best desktops. The quality is top notch. And I'm very pleased with the service. I'll remain a constant buyer and recommend Dell to everybody

Date of experience: November 2, 2014
Germany
3 reviews
32 helpful votes
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I'm converting over to Dell after my laptop screen broke and i had to borrow my friend's Dell for a week. A world of difference.

Date of experience: November 2, 2014
India
5 reviews
1 helpful vote
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I searched many sites for buying a computer for my daughter at last I got the dell.com website. I ordered the computer from this site and after two days they delivered the computer. But after one week the computer is not working well. Suddenly it will decrease the power and shut down. And this site did not provide the good service for me.

Date of experience: October 21, 2014
India
5 reviews
10 helpful votes
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My laptop is Dell
October 20, 2014

My laptop is Dell. At first it was functioning very well and I was well satisfied with it. But recently it began to make many problems and the battery backup is getting very low. When I talked about this with the service team, they have not responded with me properly.

Date of experience: October 19, 2014
India
5 reviews
35 helpful votes
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Dell is one of the best company or computer related products. I love to use dell laptops more than two year, it is still working properly. For me it is really efficient and better. I am very much happy with my dell laptop. It is extremely good one.

Date of experience: October 16, 2014
India
4 reviews
8 helpful votes
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I have been working at Dell full-time for more than 5 years. All kinds of development/testing work going on. Suppleness to move around teams and improve your skills. But lack of forward thinking, trailing in laptop business due to phablets and tablets boom. I think here too much work pressure sometimes, can't think of anything else really.

Date of experience: September 28, 2014
India
5 reviews
7 helpful votes
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The Dell is one of the best companies for business. It has provided the quality products like, Mouse CPU, and more instruments related to the computer. The company is an information technology company. It has to provide the technology solution to worldwide. It is sale the peripherals including the monitors, printer, projector etc.

Date of experience: September 16, 2014
India
4 reviews
7 helpful votes
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Dell, has put even more a concentrate on its business fittings in the course of the last couple of years, Dell laptops generally offer a brilliant writing background, yet not long from now there were some prominent special cases. Be that as it may, most Dell frameworks offered springy criticism while their substantial touch-pad's given smooth route and solid signal backing.

Date of experience: September 5, 2014
India
5 reviews
12 helpful votes
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I have a Dell laptop
August 28, 2014

I have a Dell laptop. It repeatedly getting complaints. The recent problem is about its keyboard. Some keys are not working and not supporting the virtual keyboard. Worst customer service they have, not even responding

Date of experience: August 27, 2014
RU
2 reviews
3 helpful votes
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I owned 3 Dell laptops in my life and currently work on dell. No issues, so my 5 stars go to them!

Date of experience: May 25, 2014
GB
3 reviews
6 helpful votes
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My dell laptop is the best one i have ever had! It lasted for 13 years and is still going strong, i just need a new battery and charger but instead use my boyfriends pc as don't need one now finished University!

It had been dropped hundreds of times, drinks spilt on it and it just kept on going! I love it!

Date of experience: March 4, 2014
Indiana
30 reviews
126 helpful votes
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I LOVE Dell...
December 7, 2013

I LOVE Dell... Dell is like to laptops as Honda's are to cars! Long lasting, dependable, and hold their resell value extremely good!

Date of experience: December 7, 2013
California
3 reviews
5 helpful votes
Follow Kelsey D.
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Dell is great, a little overpriced but overall their laptops are quite good quality. I prefer laptops from a reputable source like Dell, and I've never had any quality issues with them so far. I will continue to buy. Their desktops, however, are largely overpriced, so stick to their mobile offerings and you'll be good!

Date of experience: November 17, 2013
New York
3 reviews
3 helpful votes
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I have a Dell PC and desk top for one reason. Excellent customer service and warranties, both of which I have used. The computers are real work horses and I love them. No, they're not cool Macs, but it's nice to have this option in terms of affordability and back up. Results count.

Date of experience: November 13, 2013
Switzerland
5 reviews
30 helpful votes
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Their laptops are good, so many models available online, but need to improve on service

Date of experience: October 29, 2013
Singapore
2 reviews
2 helpful votes
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Purchased a laptop and received coupon after I received the computer!
Always try to lookout for coupons for this site.

Date of experience: October 23, 2013
South Carolina
2 reviews
3 helpful votes
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I think Dell is the best pc. I have been using only Dell for past 8 years and never been disappointed. It always works fine and has never let me down. Dell is the best

Date of experience: May 20, 2013
Illinois
6 reviews
27 helpful votes
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The website is borderline okay if you are looking to buy a dell computer. HOWEVER, do not call customer service and attempt to ask any questions expecting any sort of straight answer! I called, asked my questions. Got transferred, asked them again. Got answered with questions and attempts to upsell me when I couldn't evwn decide for sure what I wanted because I couldn't get my questions answered! Then I hung up out of frustration and they called me right back. U nevwr provided my number. Thwn they proceeded to call back just before 11pm which is NOT okay unless it is an emergency and. You are family for Pete's sake! Bad bad bad!

Date of experience: April 25, 2013
Ohio
2 reviews
3 helpful votes
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For me dell is the best pc. For about 4 years I had no problems with it. It works perfect and runs very fast. I'm planning to get better pc for complicated multimedia stuff, and dell definitely will be choice number 1.
Thanks!

Date of experience: April 25, 2013
RU
3 reviews
4 helpful votes
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I believe that Dell is one of the most reliable brands. I had many devices by Dell, including monitor, laptop, PC, keyboard, and each time I was more than happy about the quality. The only thing is that the prices are usually more expansive than for similar devices by other brands.

Date of experience: April 4, 2013