DellReviews 540

This year and a few years ago I have discovered that when I was helped by chat on dell.com that an order that was being held for me was not in fact what I had ordered. While the price was the same several of the items we had agreed upon were no longer part of the package. If you still use Dell.com go over everything very carefully and be prepared have a hassle and to wait if you want the great deal you had thought you had arranged. To experience this twice doesn't seem random.

Dell representatives in the credit card and gift card department failed me again and again and ultimately cost me hundreds of dollars. They used their automated phone system to hide from the minor and critical issues alike and you will spend hours hitting dead end after dead end phone number until you have no choice but to give up. Because of their unwillingness to assist the customer upfront with a potential fraud/security issue with gift cards, a non-issue situation turned into a fraud issue costing me the customer nearly 1 thousand dollars. The customer loses their investment and their trust in Dell while Dell reps continue to transfer your phone number not caring that you've been put on hold for 3 hours or more.

Bought a new XPS desktop 2 years ago, probelms from the beginning with video crashing, losing vid during gaming or whilst on FBook etc., had an engineer over to fix it under warranty, he changed the mother board and then found that the wireless link to my router no longer worked but I thought if the other probs were solved I could live with this as I connect with ethernet... same problems and fro the last 6 months, regular blue screen... This is our 8th Dell system and not had many issues previously so generally beware, I dont think they have the same QC anymore...

I have used various companies computer. But now I am using a Dell laptop n5040 for half a year and I am almost happy with it. It is my first laptop, in past I always had only desktops as I didn't believe that a laptop can be as fast and user-friendly as desktops. Of course, I understand that laptops have many benefits but I am old-fashioned in that point.
First of all, I was charmed with the design of that laptop, may be this is just because I like shining things :) Later I also realized that it is a perfect device on the road and on vacation. It has never failed me when I had to do some work being out of office and the quality of graphics and sound is perfect for watching movies and videos.

Now I use it everyday to email, work online, browse the web and just having fun. It is fast, reliable and perfect-sized.
I was disappointed when I found that my laptop does not have bluetooth, it is very strange as now every computer has blutooth in-built. Besides it doesn't have the number pad which is quite inconvenient. One more issue it is that sometimes Enter button does not work well but it is a short-time problem. Anyway, I think it is a great laptop for work and travel at an affordable price.

I wouldn't pay $5 for their laptop. Nope, I paid a lot more, and I just couldn't believe how lousy the screen, case and keyboard are. Worthless! Made in China and Mexico. All customer support in El Salvador, India and the Philippines. Dell appears to be in tight with Microsoft, so forced to go with MS 10 which is the worst possible operating system, thus, making the whole laptop worse than junk. I wouldn't use the laptop if Dell paid me. Since I had purchased two Dell laptops in the past 20 years, I have to say that the company has gone way downhill below grade. Just crap. I felt totally defrauded. And, even worse, it's been 7 weeks since I returned the junk to Dell and fully cancelled all parts of the Order, and still Dell hasn't bothered to refund my money. So outrageous! I would have gone with HP, but look at what Carly Fiorini did to HP. Shameful.

We ordered a 55" smart TV on Thanksgiving 2015 Black Friday deal online for a Christmas gift! We got the tv but it was cracked and badly damaged. After a full week of aggravating attempts to even reach someone to get a replacement, we were promised one would come soon! We called daily and nothing! It is now after Christmas and they literally do not even know where that replacement tv is! They said they will send another one?!?! So we still don't have the TV we purchased as a Christmas gift! Dealing with the terrible customer service has definitely taken up way too much of our time and we have yet to receive our product! I will NEVER order from them again!

Attractively priced laptops: check. Convenient shipping: check. Friendly and mostly efficient customer service: check. Product quality: ok, I guess, if you're a light user. Over-users beware! This is most definitely not the best computer for you, in my humble experience -- after three major computer crashes on two different Dell laptops within four consecutive years.